Case Study: Vale Canada Standardizes Translation

For more than 20 years, Inco relied on us for printing technology. When Inco merged with Vale a few years ago, creating Vale Canada Limited—one of the world’s largest mining companies—they realized they needed more than just our print shop management services to help streamline their operations.

In addition to mailroom and courier services, administrative accounting and DocuCare technology, we expanded our relationship to offer Vale Canada several business process outsourcing services, including translation services.

As a global company operating in 40 countries in a highly regulated industry, Vale Canada’s library of more than 300 Material Safety Data Sheets (MSDS) had to be translated into 19 languages and updated every time a new regulation was passed.

We helped Vale Canada standardize its translation process so employees globally have access via a portal to expert translation services, including highly technical and industry-specific material.

We also developed a process to provide daily imaging and indexing of accounts payable invoices, and we designed templates and conducted a photo shoot of Vale Canada’s entire product line for marketing collaterals.

Learn how this strategic partnership and suite of outsourcing services helped Vale Canada reduce costs and improve its operating infrastructure.

Read the Vale Canada case study (PDF, 586 KB)