Metered Supplies FAQs for Online Web Ordering
What if I want to buy consumables for a Xerox product not covered by my contract?
Can I order contract supplies for all Xerox products using the Online web application?
With an online Xerox account, can I still order supplies through the Supplies Helpdesk?
How do I update my fields on the address screen, if they are grayed out?
How do I register?
Select the register link and enter the required information including the device serial numbers that you will wish to order supplies for. We will validate your registration request and email you login details.
How do I order Supplies Online?
Once you have an account (if no account click here to register) click the Login Page.
Why should I register for an online Xerox account?
If you have a Metered Supplies contract covering your Xerox product, you can order and track delivery of supplies 24 hours per day, 7 days per week. There are no numbers to call, prompts to select or hold times to deal with, it’s simple and easy.
How do I track my order?
Orders can be tracked by going to www.xerox.com/orderstatus you will need the master order number to identify your order.
Is expedited shipping available for web orders?
Currently expedited shipping is not available Online, to get an order expedited for those emergency situations please call the Supplies Helpdesk at 1-800-599-2198.
Why can’t I order certain part numbers?
The values previously entered in an order differ from Xerox records for your equipment. If you have checked the order values and they are correct, contact the Metered Supplies Customer Support Center at 1-800-599-2198 to have the Xerox record(s) reconciled and updated.
Note: You will have to sign out and back in to their account in order to see the update.
Why can’t I verify the cartons on hand?
The values previously entered in an order differ from Xerox records for your equipment. If you have checked the order values and they are correct, contact the Metered Supplies Customer Support Center at 1-800-599-2198 to have the Xerox record(s) reconciled and updated.
Note: You will have to sign out and back in to their account in order to see the update.
I’ve forgotten my password or need to reset it.
Select forgot your password on login screen and follow the screen prompts.
What if I want to order an item that is not listed?
You can email your serial number and the reorder number you wish to have added to USA.metered.supplies.web.order@xerox.com
How do I add additional machines to my account?
You can Email your currently active serial number along with the serial numbers you wish to add to your account to USA.metered.supplies.web.order@xerox.com
What if I want to buy consumables for a Xerox product not covered by my contract?
You can buy consumables from the Xerox Store or from a Xerox partner.
Can I order contract supplies for all Xerox products using the Online web application?
Yes – Supplies can be ordered for Office & Production Products with a current Metered Supplies Contract.
With an online Xerox account, can I still order supplies through the Supplies Helpdesk?
Yes - If you have a current active Metered Supplies contract, you can order consumables via the Web Application or through the Supplies Helpdesk by calling 800-599-2198.
How do I update my fields on the address screen, if they are grayed out?
To change this information or if there is a grayed out field on one of your screens you must call the Supplies Helpdesk at 1-800-599-2198.
How can I order more than I’m allotted on line?
Currently you cannot order more then you are allocated online. However if there is a need for more supply items you can always call our Supplies Helpdesk at 1-800-599-2198 and we will be glad to meet your supply requirement needs.