Xerox eConcierge^®

With Xerox eConcierge^®, you receive free service repair of your Xerox printers and automatic supply monitoring and ordering.

The Xerox eConcierge^® service is provided at no cost by your Xerox Provider. The Supplies Assistant, a small desktop application developed by Xerox, supports networked office printers from a variety of manufacturers. You can conveniently review the status of all of your printers online, at any time, from any location. If supplies are running low you will receive an email alert, and when you’re ready to place an order, the service provides an encrypted, secure online connection with one-stop shopping.

After two consecutive supply orders for each individual Xerox printer, Xerox will provide free service coverage* as long as you continue placing your supply orders through the Xerox eConcierge^® service. The service coverage has an average value of $1,675 per product. The savings on this extended service coverage for all of your eligible Xerox printers adds up. You’ll spend much less time managing your printers, avoid supplies rush orders, and virtually eliminate downtime.

*Your Xerox^® printer is eligible to earn free service if it is enrolled within the initial one year warranty period (or, if a Xerox Service Extension was purchased, within the period of the extension). See the Eligible Products List for currently supported models. Eligibility will continue until your Xerox printer is 5 years old or until service support for your printer model is discontinued, whichever occurs first.

The Xerox eConcierge^® service supports networked office printers and multifunction systems. It does not include printers on USB connections or devices under a Managed Print Service agreement. Take a look at our supported product list to see if your printers are included.

Your service coverage for eligible Xerox^® printers and multifunction systems is delivered through the Xerox network of authorized service providers. To qualify, simply use the service and with your second supplies order for each eligible Xerox^® product, its extended service coverage begins. You must use the service continuously to maintain your coverage.

Your Xerox Provider will supply a link to a Xerox webpage where you can download the Supplies Assistant desktop application. You can also click on the “Sign Up” button above to get started. It’s quick and easy to install. Just follow the onscreen instructions to add it to a computer on the same network as the printers you support.

The following minimum computer specifications are required:

• TCI/IP (Network Transmission Control Protocol) active

• Operating System: Windows; Mac OS current and previous version

• User Datagram Protocol (UDT) active

• Browser: Windows (Edge, Firefox, Chrome); Mac OS (Safari, Firefox, Chrome)

• 120MB RAM (70MB application, 50MB for monitoring service)

The number of users is unlimited. Each copy of the Supplies Assistant desktop application monitors only the printers that each user has selected to manage.

Supplies provided through the Xerox eConcierge^® service are genuine quality to extend the life of your equipment, as well as ensure reliable performance, dependable print yields and the excellent print quality you expect.

You will be notified by email when printer supplies are low. Alerts are triggered when printer supplies are nearing low levels and again when they have reached low levels. A “low level” is based on settings determined by the manufacturer, however you can see for yourself the percentage of remaining life for each supply online and decide whether or not it’s time to place an order.

The Supplies Assistant handles the management of printer model numbers and individual part numbers for refills. Just select the printer you want, to see a list of the correct supplies. If a printer has standard and high-capacity supplies, both options are listed.

Orders are placed online using a credit card and your credit card information is not retained by the service. Payment on open account terms is also available. Contact your Xerox Provider for details.

Orders are fulfilled by your Xerox Provider’s distributor. Inventory levels of most SKUs are stocked in bulk, so whatever you need is virtually always on-hand, ready to ship.

Supplies are shipped within 24 hours after they are ordered. Standard shipment is ground, which can be upgraded to overnight whenever needed. Order status can be reviewed online, at any time.

Your Xerox^® printer is eligible to earn free service if it is enrolled within the initial one year warranty period (or, if a Xerox Service Extension was purchased, within the period of the extension). See the Eligible Products List for currently supported models. Eligibility will continue until your Xerox printer is 5 years old or until service support for your printer model is discontinued, whichever occurs first. However, in order to earn and maintain the service warranty benefit on Xerox^® printers, the service must be used continuously without interruption. Extended service coverage begins after using Xerox eConcierge^® to order two eligible supply items for each qualifying Xerox printer. The Xerox eConcierge^® service can be used and ended at any time without further obligation. If you choose to use non-genuine or Xerox^® Supplies outside the program at any time, you will no longer be eligible for free service.