Most printers come with a limited warranty. Through Xerox eConcierge®, ours come with free lifetime service, including repair of your printers, and automatic supply tracking and ordering.
The Xerox eConcierge® service is provided at no cost by your Xerox Provider. The Supplies Assistant, a small desktop application developed by Xerox, supports networked office printers from a variety of manufacturers. You can conveniently review the status of all of your printers online, at any time, from any location. If supplies are running low you will receive an email alert, and when you’re ready to place an order, the service provides an encrypted, secure online connection with one-stop shopping.
After two consecutive supply orders for each individual Xerox® printer, Xerox will provide free lifetime service coverage* as long as you continue placing your supply orders through the Xerox eConcierge® service. The lifetime service coverage has an average value of $1,280 per product. The savings on this extended service coverage for all of your eligible Xerox® printers adds up. You’ll spend much less time managing your printers, avoid supplies rush orders, and virtually eliminate downtime.
*Eligibility for free service begins after 30 days in the program and your second supplies order for each eligible Xerox product. You must continue Xerox® eConcierge to maintain free service.