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iXware Online Fax Service

Unique in the multifunction printer space, iXware Online Fax Service offers walk-up fax integration with your MFP.
1-800-275-9376 ext. 738
Hours: M-F, 8am-7pm ET


The iXware Online Fax Service is a smart, global, cloud fax service which combines the convenience of electronic fax with walk-up fax integration to your Xerox MFP, creating a single, comprehensive fax solution.

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Key Features

  • Unique cloud fax platform
  • Low investment... pay as you go, with pre-paid Fax Credit bundles
  • Integrated with email for inbound and outbound faxing, and with Xerox EIP-enabled MFPs for outbound faxing
  • All inbound and outbound fax traffic digitized
  • Perfect solution for VOIP migration/integration
  • All fax transmissions digitally archived
  • Monitors fax activity with a digital audit trail
  • Always up-to-date with the latest fax technology
  • Nearly infinite capacity
  • Proven technology

By subscribing to the iXware Online Fax Service, your organization's fax communications and the associated costs become completely transparent. With its unlimited capacity, iXware Online Fax Service integrates seamlessly with your MFPs, email and (optionally) business applications, providing your organization a modern fax service with a completely transparent cost structure: "what you see is what you get."

Your Challenges

Companies increasingly need to incorporate fax traffic into digital workflows and processes. Faxing remains an important, often mission-critical, means of communication. Its importance is in no way diminishing.

Key Challenges

  • Compliance: Xerox and iXware can "close the leak" in the audit trail for fax traffic, helping organizations achieve compliance with Sarbanes Oxley, HIPAA, Basel II, EU Directives, ISO requirements, local legislation, etc.
  • Cost savings: Important examples are productivity gains (printing, waiting in line for the fax, waiting for the delivery report, etc.), consolidation of telephone lines (no lines required while at the same time getting greater capacity) and depreciation and maintenance of conventional fax equipment
  • Case files: Availability of accurate and up-to-date files is important to any organization. In some industries it's mission critical. Lawyers, accountants, notaries, insurance companies and realtors are just a few examples.
  • Efficiency: Through integration of iXware with Xerox MFPs, e-mail applications, archiving solutions and business applications such as ERP and CRM, sending and receiving a fax effectively and efficiently becomes part of the business processes.
  • Transparency: Centralization and digitization creates uniformity of process as well as transparency of fax traffic.
  • Archiving: Paper archives are cumbersome, costly and ineffective. A digital archive is infinitely more practical, reliable, secure and cost effective. iXware digitizes fax traffic, making it part of the digital workflow and the digital archive.
  • Carbon Footprint: iXware helps reduce a company's carbon footprint by making conventional fax equipment - and associated energy consumption and waste - redundant. With fax to email, the number of fax messages actually printed is reduced. Faxes which do need printing can be printed on both sides of the paper.

How Xerox Can Help

Transition your faxing processes from expensive stand-alone fax machine and/or fax cards in each MFP to a cost-effective, cloud-based fax service with significant improvements in security, compliance and audit trail.

  • No on-site installation and eliminate most implementation costs
    • No installation and system administrator training costs
    • No hardware or hardware maintenance costs
    • No need to oversize the solution to deal with peaks
    • No IT management costs
    • No software updates and upgrades costs
    • No hidden costs
  • Greatly reduce operating costs
    • Save on fax lines and fax equipment
    • Save on international telecom costs - many international destinations
    • Fall into the same zone as local fax traffic
    • Improve efficiency – no more waiting at the fax machine
    • Retrieving a fax becomes as easy as retrieving an e-mail – no more lost faxes
    • Transparent overview of your monthly faxing costs
  • Always up-to-date without additional investments

Why Choose Xerox?

  • iXware Online Fax Service is only available through Xerox, no other MFP suppliers
  • iXware is a Xerox Business Innovation Partner