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Xerox® VersaLink® C7000 Color Printer

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Nice printer but hard to use!

This is the most expensive printer we've ever bought for our business and also the most difficult to use. We bought it specifically to print 11 x 17" pages. We only have one paper tray, loaded with 11 x 17 and the printer reverts to letter size after every use. So every time we want to print a page we have to go through settings and change paper size. I've contact tech support to see if we can change default settings but got no where with that.
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Response from Xerox.com

Your thoughts are so important to us. I apologize that you are experiencing problems with your VersaLink device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Job will not print unless tray is selected: https://www.support.xerox.com/en-us/article/en/2041577.html How to Configure Paper Trays to Match Supported Media: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Worst printer

Hello, We’ve had 4 other large printers (for years) and now have a Versalink c7000, it is by far the worst printer we’ve ever had! Wish we never got it! It was suppose to be easy and it is defiantly NOT. It has to be set up for each printing at the printer (stupid idea by the way) and it MIGHT print a page, but probably not. We spent at least 4 hrs one day getting it to print one page (and before you ask, the graphic was clean and printed several times earlier in the day (unlike your software). It finally printed the other 150 pcs we needed (after hours). Then we were going to print the outside covers and it will only print the stupid cover sheet (which it was turned off, but it prints with very job anyway.) Then we tried to print the guts of the book and now there are link problems (website inks) which we have never had before and it doesn’t make any since! It also has stopped doing any packaging/printing (which WE NEED). We are about to put it in the parking lot and set it a blaze, at least it would be fun to look at for a while. The book we are working on, is mostly a repeat, but it won’t print!. We’ve been working on this project for a couple of months, we are tired and fed up!!!!!! Our 10hour day has given us NO results, just a crappy printer! We are very aggravated that all this time and money was spent and the project is due this SATURDAY (060323)! UGH!!!! And before you ask, yes, we used different flyers and other software(s), NO LUCK PRINTING ANYTHING!! Wish we would have never bought this stupid machine!! We finally had to use a different printer!! A Evers 😡
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C7000 device. You can call us at 800-835-6100 option 1, 1 to discuss the issues you are having with your device. Here is an article that may help you with the cover sheet issue you are experiencing: Disable the Banner Page: https://www.support.xerox.com/en-us/article/en/2034966.html
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Xerox can't get it to work.

Mine was delivered 19 days ago. It still doesn't work. A tech guy has been here twice and couldn't get it to work. And now he's not responding to my calls, even though he said he would come back to get it to function. I've paid thousands and have been abandoned.
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Response from Xerox.com

I apologize that you are experiencing problems getting service on your Xerox VersaLink C 7000 device. We recommend you call us at 1-800-821-2797 and request to speak with a manager regarding this issue.
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Piece of crap

Print quality is poor Difficult to use Jams all the time Call xerox…. No help at all
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Reluctant to print

I have had this printer 2 years. I have not previously had a printer like this that regularly refuses to print. The paper settings seem to be temperamental, and it is laborious to work out where to change the settings when the control panel reports the paper settings need to change, though I only ever use normal A4 portrait. The company does not want to help on the telephone when I call for assistance.
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C7000 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Change the setting to match the loaded paper: https://www.support.xerox.com/en-us/article/en/2097923.html How to configure the paper tray setting: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Excellent print quality.

I've finally got it up and running; but getting it to connect to my computer was a nightmare compared to my cheap brother printer. Works great now though.
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Response from Xerox.com

Your thoughts are so important to us. Glad you were able to get your device up and running. May we suggest you check out our Support page and YouTube Playlist for your VersaLink C7000 device: C7000 Support Link: https://www.support.xerox.com/en-us/product/versalink-c7000 C7000 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14o271t1GOcPbXjTPDbzwQZ
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Consistency, yeah right

This printer has a mind of it's own. It just never works right. It's just too hard to find the right settings and have it print. I bought it new some years ago but it's been a battle since day one. I'm just giving up and buying another printer elsewhere.
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Response from Xerox.com

I apologize that you are experiencing problems with your Xerox VersaLink C7000 device. We would be happy to help you resolve this. Can we recommend you check out the Support page for articles on how to print and change settings: C7000 Support Link: https://www.support.xerox.com/en-us/product/versalink-c7000 If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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We've been duped.

This printer can barely print. It won't connect to anything, it only accepts print requests from the app on MY phone. If you forget to tell it which paper size you want, then it just fails. This printer is a complete and utter failure and I wish I had returned it. I kept telling myself, it must be me, I'm the idiot, this is Xerox. Well, more often than not, I am identified as that idiot, but stood next this piece of plastic garbage, I'm Einstein! Heed our words. DO NOT BUY
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Response from Xerox.com

Thanks for taking the time to share your feedback with us. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page that has information about tray settings and connectivity issues: Printer Does not Print: https://www.support.xerox.com/en-us/article/en/2035996.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Nothing can make this printer work seamlessly

Every single time someone needs to print something in our house, we have to gear ourselves up for the occasion. Printer never connects, never responds, we can work round it sometimes by emailing the image to ourselves and then printing via the Samsung app. It's atrocious. I should never have persevered with it.
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink 7000 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: How To Connect the Printer to Wireless Networks:https://www.support.xerox.com/en-us/article/en/2035186.html How To Connect to Wi-Fi Direct:https://www.support.xerox.com/en-us/article/en/2036070.html How To Connect the Printer to a Wired Network: https://www.support.xerox.com/en-us/article/en/2035945.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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I’m very disapointed

I bought the printer four months ago. After a few prints it gives error-code 010-331, what means the fuser is overheated. I tried the solve the problem by getting in to contact with reseller max ict and als xerox netherlands. But they don’t help to solve this problem. Long live xerox world wide
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C7000 device. For that fault code you will need a service call. We recommend that you contact our Support Department to assist you with this issue. You can use our World Wide Contact list to find the Support Department for your region: http://xerox.bz/worldw We look forward to hearing from you and helping you with this issue.
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