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VersaLink® C7000

What people are saying

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☆☆☆☆☆
★★★★★

(74)

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We've been duped.

This printer can barely print. It won't connect to anything, it only accepts print requests from the app on MY phone. If you forget to tell it which paper size you want, then it just fails. This printer is a complete and utter failure and I wish I had returned it. I kept telling myself, it must be me, I'm the idiot, this is Xerox. Well, more often than not, I am identified as that idiot, but stood next this piece of plastic garbage, I'm Einstein! Heed our words. DO NOT BUY
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page that has information about tray settings and connectivity issues: Printer Does not Print: https://www.support.xerox.com/en-us/article/en/2035996.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Nothing can make this printer work seamlessly

Every single time someone needs to print something in our house, we have to gear ourselves up for the occasion. Printer never connects, never responds, we can work round it sometimes by emailing the image to ourselves and then printing via the Samsung app. It's atrocious. I should never have persevered with it.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink 7000 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: How To Connect the Printer to Wireless Networks:https://www.support.xerox.com/en-us/article/en/2035186.html How To Connect to Wi-Fi Direct:https://www.support.xerox.com/en-us/article/en/2036070.html How To Connect the Printer to a Wired Network: https://www.support.xerox.com/en-us/article/en/2035945.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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I’m very disapointed

I bought the printer four months ago. After a few prints it gives error-code 010-331, what means the fuser is overheated. I tried the solve the problem by getting in to contact with reseller max ict and als xerox netherlands. But they don’t help to solve this problem. Long live xerox world wide
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. For that fault code you will need a service call. We recommend that you contact our Support Department to assist you with this issue. You can use our World Wide Contact list to find the Support Department for your region: http://xerox.bz/worldw We look forward to hearing from you and helping you with this issue.
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very bad software and firmware

i lost many times drivers, very bad setup and print dialog
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you: Install Windows Print Driver: https://www.support.xerox.com/en-us/article/en/2035221.html Install MAC Driver: https://www.support.xerox.com/en-us/article/en/2035926.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Great machine!

I have been dreaming of having a Xerox for a long, long time, now it is a dream come true, even more than I expected.
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Great features on VersaLink C7000 series

I purchased it 3 months ago and I am cery pleased by my aquisition
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A solid printer at a reasonable price

Good print quality, good speed, good paper handling. The main problem is getting the settings right. Some frustration with double sided printing the wrong way up. It would be great if the printer could take the settings entered in the print dialog, but actually these both have to entered and they have to match perfectly. Despite these shortcomings, I am happy with this printer.
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Not very user friendly. Too hard to get lined out.

Not very user friendly. Too hard to get lined out.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. https://youtube.com/playlist?list=PLDrIHH8CnE14o271t1GOcPbXjTPDbzwQZ If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Works great when it works great

This printer works great when it's working. But when it gets to pdf files that are larger than 100mb, forget it. If I try to print 20 pages of a pdf, it will print the first 4 sheets many, many times. I was hoping this would be the one, but it's not.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you: Print as Image for PDF - https://www.support.xerox.com/en-us/article/en/2096033.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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The print quality is fantastic

I have had this printer for a few years now. The quality is fantastic. The cost per page is quite manageable. I have the printer on an ethernet network at my house. More often then I would like, the printer loses its connection to the network. To be fair, it is not really the printer's fault. I have typical issues with a home network which causes the IP address to change from time to time. When this happens, the printer is not able to "follow along" to the new IP address. Once I determine this is the problem, it always takes me awhile to correct it. If this printer were located in an office, where a competent person was responsible for IT support, I doubt they would mention this at all. If, however, you are using it at home, and you yourself are not super knowledgeable about networking, then you could find this a bit frustrating. Overall, though, I highly recommend this printer and would buy it again.
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