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VersaLink® C400

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Not the Best Printer for Small Business

I purchased this printer for my small business, and am using it to print carbonless forms, pads, etc. I purchased this C400 to replace my smaller HP printer that suddenly began experiencing problems. I was much happier with my HP printer than I am with this Xerox C400. The quality of the C400 is excellent if you're printing just a few forms at a time. However, when printing 50 or more forms, the print quality goes out the window. The print is not crisp, and the colors on the forms look like someone took a sponge and ran it across the form before it dried. I print vinyl labels for some customers, but unfortunately this printer doesn't print on vinyl. The ink doesn't dry on the vinyl and it all comes off on your hands when handling the paper. The ink cartridges are over $200 each and don't print a fraction of what they say they will. The only good thing that I can say about this printer is that it is fast. It prints a form per second. Unfortunately the quality is terrible when printing when printing more than just a few forms, so the speed is obsolete. If you're looking for a quality small business printer, stay away from the Xerox VersaLink C400. I have had this printer for a few months now and have regretted buying it every day since. Unfortunately I'm stuck with it until I can afford something else...which will be another HP.
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C400 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this article regarding the paper stock recommended for your device. Carbonless or Vinyl is not recommended: Paper Specifications: https://www.support.xerox.com/en-us/article/en/2040930.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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These are the worst printers ever

These printers will not print! The settings are too complicated and you have to go through at least 10 different steps to set up paper tray etc. We are a school that used precious grant money to buy 10 of these printers and it is horrible. I have called Xerox 3x for help and no response. I wish I had selected a different printer.
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C400 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device setup. https://youtube.com/playlist?list=PLDrIHH8CnE174oFUCgWg0VoD0qOd6r3N6 If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Not user friendly

Great print quality, very complicated for easy choices, not user friendly, tomer is very expensive. If you want great print quality, don't care about toner price or are willing to put up with the unfriendly time consuming machine, this could be a good printer for you.
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great prints, quirky printer

20 days after receiving this printer, It would no longer print cyan or magenta. yellow was streaking and causing yellow halo effect around images. Black text seem to print fine. Since I use with Xerox printers, both small and larger. I have had experience working with there tech support. Called the number listed on their web site. Listen to the standard recorded red tape. Had a live english speaking tech on the phone in a minute or so. After describing my issue and my trouble shooting. He knew what to do. He told me they would send the parts and if I had any issues installing them, to call back and he would help. The parts arrived by 10 the next morning. Since I have worked on many Xerox printers I had no problem install the parts. I can see that some tech challenge people may have problems with the provided instructions. Printer is up and running just like new. Just hope it last more than twenty days. We have two of these here and both print great. Maybe a bit of delay for first print when printing over network. Would be nice to have it automatically pickup from manual tray. Our other versalink c400 is on a Mac. Every once in a while you just can not print to it. I can go to its internal web pages, so not a network issue. It's screen is active. So I found to just restart the printer and all is good. Seriously this is a wonderful color printer, just a few quirks.
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Response from Xerox.com

Thank you for taking the time to give a review of the Xerox VersaLink C400. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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Xerox 400

This printer is sufficient as "extra" printers for staff that don't need higher quality documents. Our bookkeeper also uses this for reports and check writing and it is adequate for this.
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- VersaLink C400Great Color and Value

Several years ago I purchased the VersaLink C400 as a replacement for my Xerox Phaser 6300. Immediately, I found it to be a world of improvement in print quality, speed, and color accuracy. And, I still think that today. It seems that the color clarity and sharpness keep getting better. This printer offers a wide range of features that I use including envelopes, multiple paper sizes and weights, ink savings, and black & white instead of color, and enhanced color, plus the duplex printing option. The C400 price is a great value, too...it matches its light weight, compact desktop size. Really like the printer!
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Works great, but disconnects

When the printer is connected (online it works great), but it randomly disconnects from the network and I can't get it to reconnect.
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Response from Xerox.com

I apologize that you are experiencing problems with your VersaLink C400 device. We would be happy to help you resolve this. We recommend that you uninstall and reinstall the Xerox Print Driver. Here is the page where you can download the driver: https://www.support.xerox.com/en-us/product/versalink-c400/downloads?platform=win10x64&category=drivers&language=en&attributeId= If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Excellent Printing

I have owned this printer for 2+ years now. It is rock solid and the print quality is excellent. At home, I purchased the equivalent Brother printer and the difference in print quality is clearly visible - using the same exact paper!
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Unreliable and poor support afterwards.

Bought early for an anticipated Christmas printing rush. Two months and 200 pages later it failed - just when it was most needed. Engineer visited quickly, but pronounced it dead and would need swapping. Two weeks on, I have to phone Xerox daily to be told that this is being arranged and that they will get back to me. They haven't. I've had to buy another (non-Xerox) printer.
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Response from Xerox.com

Thank you for taking the time to give a review of the Xerox VersaLink C400. We appreciate your feedback on both the product and our support department. Your opinion is very valuable in helping us improve our products and design.
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A Brick

Our office traded out some HP printers that worked great for these terrible VersaLink400 printers that either do not work or were not set up properly. We have had them a year and so far all I can get it to print is 8 1/2 by 11 paper. I used to be able to print all kinds of labels on the by pass tray but when I try with this machine all I get are error messages. A "technician" set up a "template" that was ridiculous to use to print one of the labels that I used to use. I hate this machine and wish that I could get my old HP printer back. I was much more productive using it. Now I use an ancient electric typewriter in the hallway to type labels. Really!
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Response from Xerox.com

Thank you for taking the time to give a review of the Xerox VersaLink. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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