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Xerox® B315 Multifunction Printer

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☆☆☆☆☆
★★★★★

(19)

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Good printer

We purchased this for a small business office and the printer worked great for a year. Just after a year we had a problem with the display out of warranty. At first we called Xerox to inquire about getting the printer under an extended support agreement. While management was making their decision, two different Xerox rep's reached out and wanted to take care of the problem under warranty considering we were just a few days past it's expiration. I must say I'm impressed they took the initiative, and because of this we'll look at Xerox again for future printers.
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PRINGINT & COPYING ARE OK BUT SCANNING

I just bought a week ago. Generally speaking, it's a good printer and copy machine but the screen panel is too tiny and the auto feeder only can hold 50 sheets paper. I have to scan a lot of documents so it does not fit my need. I bought another one, B205NI and keep it since there is a 20% restocking fee and taking time to put it back and returning back to Xerox. I recommend for copying and printing function but scaning.
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I do not recommend this product.

I do not recommend this product. Poor quality. I bought it about 1 month ago. I am going to buy another printed one, but not Xerox.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us. I apologize that you are experiencing problems with your Xerox B315 printer. Can we recommend you check out our Support Page to troubleshoot your image quality issue: B315 Support Page: https://www.support.xerox.com/en-us/product/xerox-b315-multifunction-printer If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 1-800-821-2797 to start the process. We look forward to hearing from you and helping you with this issue.
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Inferior to the 3345 model it replaced,

This printer's MFC software has less features than the Xerox 3345 that it replaced in this price range. The address book management and scan to network is less featured, e.g. unable to type in a filename, so a scan will overwrite the previous scan, making the device a lot less convenient as the user has to return to the computer to rename the file after each scan. Not even an "append date-time" option to differentiate scans. No LDAP addressbook, nor addressbook import and export. A tiny screen at the printer. Feels like a cheap home printer from 20 years ago.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your Xerox B315 device. It seems like you’ve tried many things already. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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MAJOR DISAPPOINTMENT

I received a defective product. When I open the paper tray, there are two rubber rollers in a plastic casing in it. When I pull the paper tray out, a plastic panel fell down. I could not put it back. See photos. Tried to contact Xerox and got the run-around.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us. I apologize that you are experiencing problems with your Xerox B315 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page that will explain how to install those paper tray feed rollers: Clean or Remove main tray rollers: https://www.support.xerox.com/en-us/article/en/2153266.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Perfect Individual MFP!

This has been the best MFP for us! Great machine :)
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Easy to set up and use

Company purchased , does a good job for my small office
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Expensive toner

The printer if fine but the cost of the toner is ridiculous making this printer too expensive. I regretted that purchase it.
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Response from Xerox.com

  • Xerox Customer Support
  • Xerox Customer Support
Thank you for taking the time to give a review of your Xerox B315 device. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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Excellent quality and easy setup

It's ideal for small office use. Fast printing with excellent quality. Easy to follow instructions to setup over Wi-Fi network. Very reliable with no paper jams for heavy loads.
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Just What We Needed!

This printer is just what we needed. We recently added some new offices and needed a small printer mainly for printing checks and some occasional copying. This was they perfect size for our smaller office and provided us the privacy of use separate from the main administrative offices.
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