I purchased this a couple of months ago. It did take me some time to get use to it, but that I understand, I love it. I am 80 years old and it takes me more time.
Printing and scannin OK but I don't quite trust it
Bought it a couple of months ago. It took two half hour calls to Xerox in the U.S. to persuade mybrand-new printer to accept drivers and retain print and fax settings. It now works OK as long as it is left in sleep mode, but if I switch off at the mains for any reason, when I fire it up again I get a variety of status error messages - "Reinstall toner cartridge", "Unable to enter sleep mode" etc., etc. Mechanicals may be OK but electronics seem flaky. Control panel is trickier to use and less intuitive than on any previous printer.
It does the job - for now - but doesn't inspire confidence for longer term reliability.
I apologize that you are experiencing problems with your Xerox B225 device. We are glad you were able to get it working. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device. Also please check out the Support Page for help with any future issues:
Xerox B225 Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Xerox B225 Support Page: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
Purchased and had to leave sitting in box for a while due to other issues, but when it was finally installed, it worked great for TWO DAYS! Then optical reader apparently failed and all we could use it for was to print - no scanning, no copying,
I apologize that you are experiencing problems with your Xerox B225 device. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
JUST GOT THIS WORST INSTRUCTION EVER CAN'Y GER DRIVER DISK WON'T READ
I HAVE USED COMPUTERS WHEN THEY WERE DOS BASED NEVER HAD THIS MUCH PROBLEM WILL RETURN NO MORE ZEROX
I apologize that you are experiencing problems with your Xerox B225 device. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for your device.
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
We bought this machine a couple years ago for our small office. All of the functions are easy to use. There are little extra things, like a special function to copy Insurance cards easily, that are nice to have. I would recommend it to any office.
1. There is connection error with ink cartridge all the time
2. The printer app is horrible, now it is not allowing scanning etc and printer disconnected all the time. It was working for a while at least.
I apologize that you are experiencing problems with your Xerox B225 device. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page:
Connect the Printer to a Wired (Ethernet) Network:https://www.support.xerox.com/en-us/article/en/2166017.html
Use Print and Scan Experience: https://www.support.xerox.com/en-us/article/en/2138883.html
Replace Cartridge Error Message: https://www.support.xerox.com/en-us/article/en/2138398.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can contact you local Support department from our world wide contact list: https://www.xerox.com/en-us/about/contact-us
We look forward to hearing from you and helping you with this issue.
this is the biggest hunk of junk they have ever made!!!! set up is a nightmare there is no address book so i have to add them all as shortcuts so no importing remote services wont connect and they cant tell me what website it is reaching out to so i can put in a firewall rule to allow it i am hoping to return this!!!
I apologize that you are experiencing problems with your XeroxB225 device. We would be happy to help you resolve this. Can we recommend you check out our Xerox Support YouTube Playlist with helpful videos for the set up of your device:
https://youtube.com/playlist?list=PLDrIHH8CnE14Zgdrw2ou3l2-AWGfukZy3
Here is an article on Adding contacts to the Address Book: https://www.support.xerox.com/en-us/article/en/2154885.html
Here is an article for connecting Remote Services: https://www.support.xerox.com/en-us/article/en/2150168.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Jams more than it doesn't. The tray won't accept more than a few pieces of paper at a time. The manual feed function is a joke. I'm sure I bought a lemon because it has definitely put a sour taste in my mouth for Xerox products.
I apologize that you are experiencing problems with your Xerox B225 device. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.