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Xerox® VersaLink® C505 Color Multifunction Printer

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☆☆☆☆☆
★★★★★

(66)

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Fuser error, new fuser unavailable.

We started using this new printer in 2020 and it worked really well, but a month ago the fuser broke (it gives a fuser error on the screen), and the Xerox store, which is fulfilled by CDW, said they had replacement fusers, but it turns out they don't, and nowhere else seems to either. Without this one part, the printer becomes a really expensive paperweight. :-/
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Please try calling the Support Department so they can assist you in ordering a new fuser module. You can call us at 800-821-2797 to start the process. We look forward to hearing from you and helping you with this issue.
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Great Box!

This is my favorite desktop device! Great quality prints.
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Color printing issues

Just bought this a few months ago and have had color printing problems ever since. The ink smears when printing. When printing a 24 page document, usually 8 pages have to be redone.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
We're very glad you raised this issue. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page: Repeating marks, spots and smears: https://www.support.xerox.com/en-us/article/en/2054787.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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VersaLink C505

Poor support. Very expense repair. Our unit is not under warranty & the billable amount is $300 for the first half hour and then $280/hour, not including parts. To replace the LVPS would cost us a minimum of $500. To make matters worse, the manufacturer of the LVPS does not have any in stock, so we are without this expense printer. Printer is nice when working, but we have had numerous problems getting it to work properly and now the power supply is out. I would not recommend this printer because of the poor support by Xerox.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of your Xerox VersaLink C505. We appreciate your feedback. Your opinion is very valuable in helping us improve our products.
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Nearly Flawless

We've had this printer for about 2 years. Our printing load is roughly 200 color pages/day. It prints fast, accurately, and reliably. We tried using compatible toner but the print quality was terrible - went back to OEM and its perfect. She's pricey to operate on OEM toner but that's just how it goes. We just bought another because it has worked so well. We've had a bad stretch of color laser printers up until we purchased this unit. There are plenty of other printers with much better reviews and some of those we tried with horrible results. This model it perfect for us.
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Overall Value of Product

Hard to use, scanner broken after 280 scans and 800 impressions

I rarely use the printer. This is my first color printer. I'm impressed with the speed of the printer and scanner. Sometimes it stuck and you need to play with buttons on printer so I vote 4 stars. Because sometimes you need to print something fast but instead you need to play with printer warnings and stucks for several minutes. Quality are good for office printer, but you will get poor quality as for photo printing even on xerox colortech+ photopaper with photomode printed from photos taken with iphone 12 pro. My biggest disappointment that scanner broken after 280 scanned pages. Looks like broken scanning head or FFC cable (error 632-380). Overall impressions is 800. I can not find parts to repair it.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C505 device. It seems like you’ve tried many things already. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Great multifunction printer

The C505 is my first color laser printer. It is an outstanding printer, as well as being a great copier and scanner. I am thrilled with this printer. Getting the extended warranty through purchasing of supplies is a real plus.
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Bluetooth constantly stops working

This printer has great print quality and the toners last a good while. The only thing that is an issue is the Bluetooth connection Constantly stops working. I have to uninstall the printer and install it and download the drivers for it. Also, sometimes it does not revert back to the original paper settings after I print with the top door compartment. Other than that it is a great printer!
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox VersaLink C505. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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This printer is fast.

This printer is fast and the print quality is great.
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Quick and Efficient

The printer is very quick and efficient. Easy to use and produces quality product.
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