Xerox eConcierge^®

Free lifetime warranty for your customers. Higher print sales and guaranteed post sale revenue stream for you. Who wouldn’t want that?

With a free lifetime warranty for your customers, Xerox eConcierge makes it easier for you to sell Xerox printers, lets you lock in 100% of the supplies sales over the life of the printer, and increases the number of warranty-eligible printers you can service.

Best of all? There’s no contract. All your customers need to do is sign up and download the Supplies Assistant app to their desktop and let Xerox eConcierge take it from there.

What do your customers get?

Savings of up to $1,675 over the life of each printer
More uptime, less downtime with supplies always on hand
Fast, simple supplies ordering
No commitment — they cancel at any time

What do you get?

An easy way to sell more printers
Continuous customer relationship over life of each printer
Return business with no additional investment
Automatic, ongoing supplies revenue stream
Offloaded hassle of supply order taking and fulfillment
Opportunity to grow service revenue by picking up warranty work

All that, compliments of Xerox eConcierge.

Become a Xerox eConcierge®-approved provider to have an online supplies store built and hosted on behalf of your company by Xerox.

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How eConcierge Works

"Dramatically Increase our Service Revenue"

“With Xerox eConcierge® we believe that we will double the number of clients buying supplies from us and dramatically increase our service revenue.” – Ray Young, 4ColorLaser

"Capturing Supplies Revenue"

“In addition to capturing the supplies revenue, we’re also capturing the warranty work.” – Mike Trevison, Atlantic Office and Laser Products, Inc.

"Driving Printer Sales"

"This is also starting to drive printer sales again because Xerox is offering free warranty support for all Xerox® printers that are part of this program.” – Greg Starr, I.T. Works

"Stay in Front of the Client"

“It’s stickiness. It gives you a compelling reason to get in front of a client. That’s what we’re looking for – to stay in front of the client. If you do that and be very proactive and consistent, you can have tremendous success.” – Terry Williams, Advanced Technical Support

"A Super Convenience"

“For most customers, it’s a super convenience. Xerox gave us a franchise. They set us up in a business for virtually no cost. I’m very excited.” – Buddy Carpenito, Print Administrate

See Which Printers Are Eligible

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Get to Know the Xerox eConcierge Supplies Assistant

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Have Questions?

How do I sign up? How can supplies orders be placed? How will I, or my customers, know when it is time to reorder? How do I get set up to order on behalf of my customers? How do I place supply orders on behalf of my customers? Is the service really free?

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