A message to our customers impacted by hurricanes
If your equipment has been damaged by the recent storms or you've experienced a disruption in service, our Xerox sales executives and technicians can help. We are here to get things up and running again, so you can get back to work.
Phone lines are open Monday - Friday 9:00 AM – 5:00 PM EDT
Contact us at Xerox.Customer.Relations@xerox.com for assistance outside of these hours.
Tips to Protect Your Xerox Machines and Supplies
- Secure Units: Unplug devices and place electrical cords securely on top of machines.
- Move Units: If possible, relocate machines to middle of rooms — away from windows and / or open doors.
- Cover Units: Wrap machines with heavy-gauge plastic to protect them from water and / or falling debris.
- Relocate Supplies: Move supplies off floors and into secure rooms to avoid damage. Cover paper and other supplies with heavy-gauge plastic.
Note: Upon returning to work, if machines show signs of water damage, do not plug-in the units. Please call the Xerox Customer Relations Group help-line at 855-266-4263 for instructions on how to proceed.