Case Study: Global Claims Management Co. Goes Paperless
Addressing a “paperless office” initiative, this global claims management company was looking to not only stop creating paper in their work environment, but also minimise the ingestion of external paper in the form of mail. Employees’ access to physical files could take several business days, hindered by lengthy document retrieval and shipping processes, which negatively impacted customer satisfaction, and added unnecessary document management operational costs. The company needed a solution to convert critical business documents into a digital format that could be stored and conveniently accessed at any time.
The claims management company has their mail directed to a PO Box that is transported daily to the Xerox® Digitisation Center where the mail is opened, scanned, indexed by the recipient’s name, and uploaded into the client’s content management system. The company’s employees now handle no paper mail — instead, they receive an email indicating that a digital copy of the mail item has been received and a link is provided to directly access their personal “mailbox” to view the images.
Approximately 1,000 hard copy documents are processed at the Xerox Digitisation Center per month, which are a mixture of mail items and office documents. Xerox now receives all mail intended for the client’s Canadian office (with the exception of courier packages), which eliminated the need to staff a full-time mailroom operation. Since mail documents arrive in a digital format, the files are immediately integrated into electronic workflows without the need to scan or dispose of paper originals onsite.
Enterprise Content Management Insights
Explore PDFs, videos, infographics and more on this topic.
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
See how Arbet Aménagement creates the ideal workspace using Xerox® DocuShare® to store and manage electronic files easier than ever before.
Breaking Free from Paper
See how financial services firm, Freedman & Co., used Xerox® DocuShare® to digitise and easily manage volumes of sensitive client files, ultimately helping spur a decade of growth.
The Verdict on DocuShare®
See how the law offices of Dibble & Miller, P.C. use Xerox® DocuShare® to ensure premium service for every client.
Digitizing and Securing Property Records
See how the Survey & Land Registration Bureau of Bahrain digitized and secured property records with Xerox® DocuShare®.
DocuShare Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent
Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people.
Xerox named Software Line of the Year by Buyers Lab
Xerox® DocuShare® and ConnectKey® Apps helped us rise to the top during the 2020 winter awards season.