Our commitment to keeping the Xerox community healthy and safe
There is nothing more important to us than the health and safety of the entire Xerox community. Since the onset of the COVID-19 pandemic, we have taken action to keep our customers, employees, partners, and their families safe while minimizing the impact on operations.
Xerox’s COVID-19 Response Team meets regularly to monitor developments and closely follows government and public health organizations' guidance. Our business continuity and pandemic preparedness plans contain the latest standards from industry best practices and Xerox’s own experience to define safety requirements.
Our response plan includes, but is not limited to:
Tracking the daily health status of Xerox employees and contractors where legally permissible;
Establishing strict personal protective equipment protocols and role-specific protocols for employees engaging in onsite work;
Training employees on company safety protocols;
Educating employees on the benefits of being vaccinated;
Instituting a comprehensive visitor screening process;
Requiring employees who exhibit any symptoms to stay at home;
Conducting thorough contact tracing; and
Ensuring strict protocols are followed before an employee may return to work after illness.
In addition, we encourage all employees and subcontractors working onsite on behalf of Xerox to be fully vaccinated and receive their booster shot when they are eligible. Xerox will comply with all documented customer vaccine requirements if it is legally permissible and will comply with any applicable government vaccine mandates.
During this time, we have enhanced our remote support options and encourage customers to use them to minimize onsite support where possible. We continue to invest in CareAR, a Xerox company, to help bolster our remote solve capabilities. CareAR’s Service Experience Management platform makes any user an expert capable of solving technical issues. Our Technical Support and Customer Care teams are using this platform to fix and install devices with more remote support in select regions. Customers can also text or video chat with a live Digital Support Expert by visiting www.support.xerox.com or downloading Xerox Support Engage, a new mobile app now available in select regions.
None of us could have foreseen the length and extent of COVID-19 and its impact. Throughout everything, the Xerox team has been at the ready to support you and help keep you up and running. As the pandemic continues to evolve, we will too, and we will keep you updated throughout the process. In the meantime, if you have any questions, please reach out to your Xerox contact.
Thank you for your ongoing support as we work through this together.