Case Study: UK Insurance Company Gets Digital Transformation
Every day this insurance company receives thousands of documents — forms, letters, cheques, photographs, even video — from corporate and individual customers. Looking back almost ten years, the company wasn’t able to deliver the response times it wanted. It had purely manual mail handling processes that weren’t just slow, but also costly in terms of the manpower required to manage the volumes. The insurer’s slow speed of response was having a negative effect on customer satisfaction and retention, hampering its ability to compete effectively in the insurance marketplace.
The insurer chose to implement a Xerox digital mailroom service and document management solution. It was impressed with the technology, the speed at which Xerox could deliver the solution and service, and Xerox experience with other financial service organisations. The insurer also independently reviewed the entire Xerox supplier delivery chain to ensure that it met its ethical standards.
Without disruption to the business, the insurer has gone from highly manual, paper-based processes to highly automated, digitised ones. Xerox indexes all incoming mail and adds it to the document management system, which is integrated with the company’s claims management, customer service and back-office systems so that it can automate and optimise its workflows.
Managed Print Services Resources
Managed Print Services Insights
Explore PDFs, videos, infographics and more on this topic.
Xerox Wins Keypoint Intelligence — Buyers Lab, Inc. (BLI) Pacesetter Award 2022–2023 for Comprehensive Managed Print Services Programs
Keypoint Intelligence – BLI recognizes Xerox Managed Print Services (MPS) a leader in cloud print management, advanced security, document workflows, and more with another Pacesetter Award.
Quocirca Security Insights for Hybrid Work Environments
Quocirca outlines seven key insights to help protect your print endpoints in a hybrid working environment and highlights how Xerox Managed Print Services can help you keep up with print security challenges.
Putting Zero Trust first.
Your security is our top priority. See how our products and services support your Zero Trust initiatives.
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
See how Arbet Aménagement creates the ideal workspace using Xerox® DocuShare® to store and manage electronic files easier than ever before.
Xerox named a Leader in Quocirca's MPS 2022 Landscape Report
Xerox continues to lead in the Quocirca MPS vendor assessment, based on strategic vision and depth of service offerings, including cloud, digital workflow, security, and analytics.
Xerox named a leader in Quocirca's Cloud Print Services 2022 Landscape Report
Quocirca named Xerox a Leader in its Managed Print Services (MPS) Cloud Print Services 2022 Report over all competitors in the industry in strategic vision and depth of service for our cloud-based device management, print management and productivity tools.