Patients receive better treatment when their records are readily available — it's that simple.
Every acute trust in the UK will recognise the issues that Worcestershire Acute Hospitals NHS Trust had with paperbased records:
- Up to 7% of records were unavailable (lost, misfiled, or hoarded by staff).
- Backlogs of clinical note filing meant that records weren’t reliably updated.
- Notes weren’t consistently filed in the correct place within the patient record.
- These issues affected patient care across the three Acute hospital sites in the trust and five community Health and Care Trust sites.
In the UK context, the trust was relatively early with its plans to move to electronic health records. “It felt like we faced a largely uncharted journey,” says Heather Warner, Business Change and Records Lead for the trust. “So we wanted a long-term partner that would share our vision and work with us to implement a two-phase approach to solving our long-term records issues. Xerox had the competence and approach we were looking for to move us towards paperless working.”
Today, 100% of specialties (for clinics and admissions) are using scanned records, and more than 326,000 patient case note volumes — more than 81 million pages — have been scanned. Authorised users have 24x7 access to electronic clinical records at the point of care delivery, and missing and unavailable records are a problem of the past. The time and cost to transport notes has been eliminated; and information security is now protected with IT access controls and audits.