Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.
Hand putting envelopes in mailbox

DocuShare® Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent

The Customer: Blaenau Gwent County Borough Council

Blaenau Gwent CBC delivers services to five towns in Wales, with a total population of 68,400. It’s divided into 16 political wards, with 42 elected officials.

The Challenges: During COVID-19, normal county services were disrupted. Staff working remotely faced communication issues with customers, including being able to respond to service requests in a timely and safe manner. Blaenau Gwent CBC also needed to ensure documents could be distributed securely.

The Solution: DocuShare Flex. In less than 10 days, Xerox delivered a digital mailroom that:

  • Sorted, prepared, scanned, and indexed all inbound mail in an ISO accredited center.

  • Gave remote staff a cloud platform with online access to mail.

  • Ensured all digital files could be searched, forwarded, and fully managed.

  • Printed or mailed outbound communication to customers.

The Benefits: Blaenau Gwent CBC could now work remotely and access documents securely, while ensuring all communications could continue internally and with customers. Thanks to DocuShare Flex, staff had increased accessibility and security of all internal and external documents, all within a matter of days.

The Testimonial: “As with many organizations, we found ourselves in a situation where we had to move staff out of building quickly to a homeworking arrangement but didn’t have the facilities to manage our inbound and outbound mail remotely. Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people. Staff across the organization have adapted really easily to the new ways of working and have welcomed the ability to continue to communication with customer using the new system.” – Hannah Meyrick, Business Support Manager from Blaenau Gwent CBC

Enterprise Content Management Insights

Explore PDFs, videos, infographics and more on this topic.

Related Articles

  • Young girl writing in a workbook with a pencil

    Empowering Teachers

    See how Lincoln Public Schools used Xerox® DocuShare® to give teachers more time to focus on helping students.

  • Gold stars on a black background

    Xerox named Software Line of the Year by Buyers Lab

    Xerox® DocuShare® and ConnectKey® Apps helped us rise to the top during the 2020 winter awards season.

  • Teacher sitting at a desk with a laptop

    Modernising School Communication Case Study

    See how a school district in California modernised communication for schools, staff, students and parents with Xerox Workflow Central and a library of cloud-based, single and multi-step workflows to translate, convert to audio, redact, summarise, and more.

  • Majestic courthouse with stone pillars and statues

    The Verdict on DocuShare®

    See how the law offices of Dibble & Miller, P.C. use Xerox® DocuShare® to ensure premium service for every client.

  • Aerial view of the city of Dhaka, Bangladesh

    One Country’s Massive Undertaking

    How Xerox helped the Government of Bangladesh capture, store, and analyze population data so the country could more effectively deliver social services to those who need them.

  • College professor teaching a class

    A pandemic printing upgrade produced gold for UC Davis

    UC Davis increased print speed, boosted productivity and added clear and gold inks to their capabilities by upgrading to Xerox Iridesse digital production printing presses.

Share