Case Study: UK Insurance Company Gets Digital Transformation
Challenge
Every day this insurance company receives thousands of documents — forms, letters, cheques, photographs, even video — from corporate and individual customers. Looking back almost ten years, the company wasn’t able to deliver the response times it wanted. It had purely manual mail handling processes that weren’t just slow, but also costly in terms of the manpower required to manage the volumes. The insurer’s slow speed of response was having a negative effect on customer satisfaction and retention, hampering its ability to compete effectively in the insurance marketplace.
Solution
The insurer chose to implement a Xerox digital mailroom service and document management solution. It was impressed with the technology, the speed at which Xerox could deliver the solution and service, and Xerox experience with other financial service organisations. The insurer also independently reviewed the entire Xerox supplier delivery chain to ensure that it met its ethical standards.
Results
Without disruption to the business, the insurer has gone from highly manual, paper-based processes to highly automated, digitised ones. Xerox indexes all incoming mail and adds it to the document management system, which is integrated with the company’s claims management, customer service and back-office systems so that it can automate and optimise its workflows.
Xerox® Managed Print Services
Productive employees, efficient workplaces, and secure data, documents, and devices.
Managed Print Services Resources
Managed Print Services Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
Pennsylvania Department of Human Services case study
See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.
Putting Zero Trust first.
Your security is our top priority. See how our products and services support your Zero Trust initiatives.
IESE Business School Case Study
Discover the strategic impact of Xerox Managed Print Services on a leading global business school, propelling the institution into a new era of digitisation while enhancing the student experience.
National Bank of Bahrain Case Study
Discover how Xerox helped the National Bank of Bahrain to optimise its print management. Read on to find out more about the managed print solutions used.
Leader in Quocirca's MPS Cloud Print Services, 2024 Report
Quocirca named Xerox a Leader in its Managed Print Services Cloud Print Services 2024 Report over all competitors in the industry in strategic vision & completeness of service for our cloud-based device management, print management and productivity tools.
IDC MarketScape: Worldwide Cloud MPS Hardcopy 2022 Vendor Assessment
Xerox named a Leader for our Managed Print Services (MPS) suite innovations in print and print-related services, including remote monitoring, content capture and data protection.
