Patients receive better treatment when their records are readily available — it's that simple.

Challenge:
Every acute trust in the UK will recognise the issues that Worcestershire Acute Hospitals NHS Trust had with paperbased records:

  • Up to 7% of records were unavailable (lost, misfiled, or hoarded by staff).
  • Backlogs of clinical note filing meant that records weren’t reliably updated.
  • Notes weren’t consistently filed in the correct place within the patient record.
  • These issues affected patient care across the three Acute hospital sites in the trust and five community Health and Care Trust sites.

Solution:
In the UK context, the trust was relatively early with its plans to move to electronic health records. “It felt like we faced a largely uncharted journey,” says Heather Warner, Business Change and Records Lead for the trust. “So we wanted a long-term partner that would share our vision and work with us to implement a two-phase approach to solving our long-term records issues. Xerox had the competence and approach we were looking for to move us towards paperless working.”

Results:
Today, 100% of specialties (for clinics and admissions) are using scanned records, and more than 326,000 patient case note volumes — more than 81 million pages — have been scanned. Authorised users have 24x7 access to electronic clinical records at the point of care delivery, and missing and unavailable records are a problem of the past. The time and cost to transport notes has been eliminated; and information security is now protected with IT access controls and audits.

Read the Worcestershire Acute Hospitals case study