Orchestrate Citizen Service

Governments today face many challenges: paper-thin budgets, the constant threat of data breaches, new channels of communication and diverse populations with differing levels of digital adoption and access. Connecting with the people you serve has never been more important — or more complex. As citizens increasingly demand more, how do governments built on legacy processes start a conversation in a digital world?


With Xerox® Services for Digital Citizen, you can provide secure, compliant services that meet the needs of every citizen. By integrating legacy paper systems with digital processes, you can work more efficiently and improve citizen engagement at each touchpoint — while reducing operational costs.

See how it works.

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Put Citizens at the Point of Focus

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1. Engage

  • Enable omnichannel communication campaign capabilities to efficiently address broad and diverse audiences
  • Efficiently engage citizens through personalised messaging
  • Reduce cost of public service communications through digital media usage


2. Serve

  • Improve citizen experience by providing better access to public services
  • Reduce information processing costs by digitising, standardising and automating document transactions

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3. Satisfy

  • Improve responsiveness of local public service by empowering use of pre-approved catalogue collaterals
  • Provide value to citizens with digital vault services that enable citizens to securely access data