Xerox® Services for Digital Insurer

Digital Insurance Communications and Workflow Services: Put Customers at the Center Throughout the Journey

Today’s consumer expects highly personalized communications, easy-to-navigate customer service and real-time engagement — all in the channels of their choice.

man and woman meeting at table

Digital Insurance Services to Enhance the Customer Lifecycle

1. Acquire

  • Ensure brand integrity and compliance by allowing advisors access to marketing materials via online portal
  • Lower acquisition cost with automated campaigns
  • Real-time personalised quotations to improve conversion

2. Onboard

  • Digitize and accelerate new application processing times
  • Leverage data to personalise welcome packs and enhance customer experience
  • Secure access to customers’ documents with a Digital Vault

3. Serve

  • Empower customers and advisors to self-serve policy changes
  • Resolve customer queries faster with digital insurance communications
  • Automate claims processing and speed up settlement
  • Improve digital adoption by designing transactional documents for digital first

4. Grow

  • Use machine learning and analytics to identify relevant next best action
  • Improve retention and conversion rates with hyper-personalised marketing

With Xerox® Services for Digital Insurer, you can refine your digital insurance communication channels and accelerate response times with the power of workflow automation. By streamlining the business processes behind every customer interaction, you can improve the overall customer experience and reduce costs along the way.

Building an Insurer Fit for the Digital Age

In this webinar a panel of insurance experts explore approaches to digital transformation and how fully embracing a holistic strategy can achieve significant competitive advantage and build an organisation truly fit for the highly competitive digital age. Areas covered include:

  • Connecting the back-office and front end of the organisation
  • Getting the company culture right
  • Creating end-to-end automated customer journeys
  • Embracing machine learning and artificial intelligence

Watch Now

Insurance Innovators logo for Webinar