Case Study: Co-Operative Financial Services Transforms
With purely manual processes in place, CFS couldn’t keep up, which was negatively impacting customer satisfaction and retention.
Now we’re helping to turn CFS’s mail-handling operations into a fully automated e-mailroom. Our managed service identifies, indexes, scans and stores thousands of incoming general insurance claims each day. The process uses a secure, resilient Wide Area Network for speed and data integrity.
Our enterprise content management system helps CFS offer same-day turnaround for activities like insurance claim settlements and changes to insurance policies, which used to take a week. It’s also saving CFS money and helping the company comply with industry regulations.