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Xerox® Services for Insurance

Digital Insurance Communications and Workflow Services: Put Customers at the Center Throughout the Journey

Today’s consumer expects highly personalised communications, easy-to-navigate customer service and real-time engagement — all in the channels of their choice.

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Services for Insurance to Enhance the Customer Lifecycle

1. Acquire

  • Ensure brand integrity and compliance by allowing advisors access to marketing materials via online portal

  • Lower acquisition cost with automated campaigns

  • Real-time personalised quotations to improve conversion

2. Onboard

  • Digitize and accelerate new application processing times

  • Leverage data to personalise welcome packs and enhance customer experience

  • Secure access to customers’ documents with a Digital Vault

3. Serve

  • Empower customers and advisors to self-serve policy changes

  • Resolve customer queries faster with digital insurance communications

  • Automate claims processing and speed up settlement

  • Improve digital adoption by designing transactional documents for digital first

4. Grow

  • Use machine learning and analytics to identify relevant next best action

  • Improve retention and conversion rates with hyper-personalised marketing

Building an Insurer Fit for the Digital Age

In this webinar a panel of insurance experts explore approaches to digital transformation and how fully embracing a holistic strategy can achieve significant competitive advantage and build an organization truly fit for the highly competitive digital age. Areas covered include:

  • Connecting the back-office and front end of the organization

  • Getting the company culture right

  • Creating end-to-end automated customer journeys

  • Embracing machine learning and artificial intelligence

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With Xerox® Services for Insurance, you can refine your digital insurance communication channels and accelerate response times with the power of workflow automation. By streamlining the business processes behind every customer interaction, you can improve the overall customer experience and reduce costs along the way.

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Capability Brief

Transform the Customer Experience with Xerox® Services for Insurance.

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Streamlining and improving customer service through digitisation.

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Financial Industry Services

Innovation That Moves Financial Services Forward

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Customer Communications Transformation Guide

A bold, practical approach to managing your communications and winning at customer experience.

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