Transactional Direct Marketing: A new engine for growth
Yes, you read that right. Classic transactional print may be declining, but transactional Direct Marketing (DM) is on the rise. In fact, it’s expected to grow larger than all offset litho printing processes combined by 2024.
Now is the time to leverage the power of inkjet and digital print to optimize first class transactional communications and open the door to greater opportunity.
Print is trending up
Digital migration within transactional communication has reached maturity, and the pandemic has accelerated factors that were already in place.
Transactional DM to grow:
Consumer communication expectations rising
Digital overload and cybercrime make digital channels less desirable
Digital fog is real. Transactional direct marketing lets you deliver consistent and relevant content while providing a reprieve from screens and digital devices. And as cyber hacks increase exponentially, security and data privacy concerns take center stage. There is an inherent trust factor in communications that are printed and sent through First-Class Mail.
Print still outperforms digital
Consumers choose to spend more time reviewing paper-based communications than electronic versions. More than reminders to pay, transactional direct marketing is a tangible artifact consumers can interact with on their own schedule. And with its near 100% open and read-through rate (more than double the rate of email) it’s the most powerful way to ensure key messages and offers are not overlooked or dismissed.
Direct mail requires 21% less cognitive effort to process than email. Transactional mail has an open and read-through rate of at least 95%6
Direct mail recipients purchase 28% more items and spend 28% more money than people who don’t get that same piece of direct mail7
Multichannel is key
Digital is a powerful tool. But most consumers want channel choice. Brands that push digital-only options may see loyalty lapse. Communications that include both digital and transactional direct marketing will be more important than ever. And while many have added color, charts, images or migrated to white paper factories, today’s customers expect engaging experiences that are digitally integrated. Adding embellishments and specialty ink enhancements, as well as AI, QR codes, AR and VR, triggered personalization and targeted content can increase customer satisfaction and retention.
Businesses need more, too
Print providers that leverage redesigns of their transactional communications and integration of direct marketing content can add value by helping businesses reinforce and strengthen their brands.
We help print and digital work brilliantly
Xerox is taking automation to the next level to make it easy for print providers to push Beyond CMYK, create custom content, simplify operations and streamline workflow.
Our approach isn’t just “smart”, it’s adaptable to how people work, think and communicate — with an emphasis on both efficiency and security.
Automate your physical and digital workflow
Optimize and automate physical and digital processes to be more efficient and productive.
Expand beyond commodity printing
Take advantage of new growth opportunities and position yourself for the long term.
Invest with confidence
Count on future-proof technology and support that lets you adapt to industry change while covering you every step of the way.
Ready to tap into the potential?
We’re here to help you with everything from design to ROI — to keeping you positioned for growth and ahead of a fast-moving world. So, let’s get started.
1. US and WE Digital Production Printing Application Forecast_ 2019-2024
2. 2020-NA TCC Analysis Primary Research, page 21
3. Paper & Packaging, The Workplace Productivity Report 2020
4. ANALYSIS Road Map 2021: Customer Communications
5. Keypoint Intelligence, 2020
6. Keypoint Intelligence - InfoTrends 2018
7. 24 Direct Mail Statistics To Write Home About - 2021 Edition (smallbizgenius.net)
8. Keypoint Intelligence: PRIMARY RESEARCH ANNUAL STATE OF TRANSACTIONAL COMMUNICATIONS, 2020
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