Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Argentina’s Oldest Private Bank Aims to Eliminate Paper Onboarding Forms

With Xerox® Capture and Content Services.

In 2017, BBVA, Argentina’s oldest private bank, noticed a disconnect between how it interacted with its clients, and how its clients interacted with the bank. More than half of BBVA Argentina’s customers communicated with the bank solely through digital channels, and yet BBVA Argentina still required them to use pen and paper to sign up for a new credit card, open an account, or enroll in programs at the bank. These processes typically took 40 minutes.

To digitise the onboarding process, BBVA Argentina brought in Xerox® Capture & Content Services. “It automatically captures and validates information from any source—paper or electronic,” says Latam Xerox Services marketing manager, Boris Fantini. “It can send that information directly to various locations to store, index and retrieve content when needed.”

Xerox Capture and Content services help Argentina’s oldest private bank YouTube Video

Now, when they walk in, customers need only to electronically sign their names and complete their onboarding documents. To add an extra level of security, Capture and Content uses biometric digital signatures. After customers complete the digitised documents, BBVA Argentina can route and store them on internal networks, and the customer receives their copy by email or as a PDF. And BBVA Argentina can pull a customer’s stored information and add it to future forms, making them faster to complete.

“By using Xerox’s Capture and Content Services, BBVA Argentina is on its way to eliminating all paper onboarding forms in its 251 branches throughout Argentina.”

“Onboarding time at the branches decreased from 40 minutes to 10 minutes, and the banks’ maintenance process for its documentation was reduced from 10 minutes to only one minute.”

– Claudio De Siervi, Xerox digital transformation specialist

“It’s a solution that clearly helps us,” says BBVA Argentina deputy manager of reengineering and process management, Javier Ayesta. “It makes us much more competitive.”

Taking a picture on a phone of a piece of paper.

Capture and Content

The world is speeding up. Shouldn’t the way we work do the same?

Capture & Content Insights

Explore PDFs, videos, infographics and more on this topic.

More Stories

  • Happy woman using a laptop

    Survey Results

    What does the Future of Work look like?

  • Laptop screen showing graphs and charts

    Document Digitisation Across Multiple Departments

    Learn how Xerox's document digitisation solutions provided FST with the document scanning services they needed for 500 boxes of paper records.

  • Windmills along a river and green farm fields

    England's 158-Year-Old Land Registry Uses Xerox Technology to Digitise Data

    Xerox is playing a key role in protecting the integrity of the digital Land Register for England and Wales.