Challenge: "We launched this print service procurement project because we had aging devices that couldn't support a service fit for one of the world's top universities; we needed a suite of new functions. We knew it would be a challenging project because we have a large and complex setup. More than 35,000 students and 12,000 staff study and work in more than 150 major locations across the city."
- Bryan MacGregor, Director of User Services Division, Information Services, University of Edinburgh
Solution: "We've found that Xerox knows how to handle a tough situation. We have good rapport at every level of the organisation, and I know that Xerox feels the same about us. Working together with honesty, commitment and understanding, we've established a print service that everyone is delighted with, within a very complex and demanding environment."
- Bryan MacGregor
- Enhanced service for mobile print, scan-to-email and cloud printing
- >100% growth in take-up over two years
- Environmental sustainability through shared printers, duplex printing, less toner stockholding and vehicle delivery efficiencies