• Global Digital Support

Global Digital Support

Global Digital Support

Connect, click, communicate — that's all it takes.

 

Slowing down isn't an option. That's why Global Digital Support keeps you moving forward around the clock and anywhere in the world.
With built-in, intuitive guidance, a robust online knowledge base and experts on call, you can get fixes for mission-critical devices, fast. Every step is supported by more than 40 years of service know-how.
The result? Maximum device uptime and minimal headaches.

GO TO SUPPORT & DRIVERS PAGE

Access our online knowledge base and see how Global Digital Support can help you maintain peak uptime.

Connect

Connect: Self-Monitoring. Simple. Smart.

Configure your device to self-monitor, and it will make adjustments, send meter readings and order supplies automatically. If there’s ever an issue, simply follow the on-screen prompts to resolve it.

  • Access to the full Xerox Online Support library comes standard
  • Meter readings are sent automatically
  • Toner, ink and waste toner bottle orders are all automatic
  • Connect directly on device or connect multiple devices through a Device Agent

Remote Print Services Supported Products List

Xerox® Device Agent Software Download

Xerox® Device Agent User Guide

Xerox® Device Agent Security and Evaluation Guide

Xerox Remote Print Services - Security White Paper

Xerox ISO Certification

SHA2 Security Certification Bulletin

Automatic Supplies Replenishment FAQs

Automatic Supplies Replenishment Brochure

Click

Click: Deep Engineering Expertise Is At Your Fingertips.

Access the same knowledge base used by our technicians and find the answers you need. Live chat is also available.

  • Knowledge base is accessible 24/7
  • Chat online for faster resolution during working hours

Xerox® Knowledge Base

Xerox® Customer Forum

Xerox® Community Blog

YouTube Support Playlist

Communicate

Communicate: Digital Support Experts, Effective Solutions.

Communicate with our Global Digital Support experts, and they can analyse your device online to diagnose and find the most effective solution for your problem.

  • Discuss resolution step-by-step via video chat
  • Customer-replaceable parts will be sent to you directly
  • Call back support is available when required

How it Works: Video Chat



Need Technical Support?

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>45%

of hardware problems are fixed remotely in less than 12 minutes.

>90%

of software problems are fixed digitally.

>85%

of requests are responded to within 1 minute.

Global Digital Support Brochure

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Global Digital Support Brochure

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