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Employees at desks in a busy office, with a Xerox MFP

Xerox endorsed as ideal fit for SMBs seeking automation solutions.

Time is precious for small- and medium-sized businesses. They also must solve challenges around limited resources and budget, and often rely on efficient workflows to overcome obstacles.

Perhaps that’s why small- and medium-sized businesses are often more agile and flexible than large enterprise businesses.

And it may be one of the reasons more and more SMBs are turning to RPA as a solution to their challenges.

As noted at Techaisle.com, Robotic Process Automation (RPA) helps small- and medium-sized business in three key areas: technological competitive advantage, real-time tracking, and cost reduction. How?

  • Automating repetitive and time-consuming tasks (usually a part of back-end office administrative work) uses technology to get ahead of the competition.

  • Real-time tracking offers immediate insight into where SMBs should address issues.

  • Ensuring manual tasks can be fulfilled when worker shortages arise.

All three directly influence the success of SMBs, and are essential to the business goals and technology priorities identified by leaders in a recent Xerox study.

RPA was previously seen as an enterprise solution because of the scale of problems usually associated with automation, not to mention substantial costs. But when offered as a service with targeted goals and specific results, RPA becomes an affordable option for SMBs and midmarket firms.

This type of offering isn’t available from every business solutions provider. The Techaisle article specifically states that Xerox is the ideal partner to solve these types of issues:

"Xerox has developed a new business model and now provides a commercial platform of its own – RPA-as-a-Service (RPAaaS). Ensuring a great customer experience with its remarkable services is a priority for Xerox. The company follows a customer-centric approach, and the decision of which business process needs to be automated is always customer-driven. First, Xerox’s representatives engage with customers to understand their pain points. Then, they present the customers with a catalog containing all the automation services Xerox can offer, from which customers can choose the one that fits their business processes. If a customer’s need can be solved with one of the bots already in the catalog, then Xerox integrates it into the customer’s systems. If a customer requires something beyond the catalog, Xerox builds a custom bot to cater to the customer’s needs and preferences."

"Xerox believes in taking a collaborative approach to assess customers’ situations, understand the problem they are looking to solve, and identify how best to solve it. Xerox’s services can start with simple invoice processing automation and go up to providing more complex AI-based solutions for various client needs."

The Xerox offering catalog includes six areas:

  • Customer service

  • Administration, legal & support

  • Marketing & sales

  • Human resources

  • Finance

  • Operations

Those six areas help SMBs address order tracking and tracing, handling digital mail, wage automation or employee onboarding, accounts payable invoices, or server automation, among others.

There isn’t a one-size-fits-all solution for SMBs. Techaisle notes that many “providers haven’t transformed their operational environment with automation” like Xerox has, nor does Xerox “target specific business processes or verticals.” It simply identifies the challenges, and offers a reasonable, forward-thinking solution.


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