Talent Management and Workforce Development

Talent Management and Workforce Development

Xerox has accomplished something remarkable through the success of our people. At the end of 2016, Xerox separated into two independent companies while simultaneously preparing for the largest launch in our history, an integrated portfolio of 29 new products. Throughout our transformation, Xerox has recognized that our workforce and talent pipeline is critical for results, and is investing accordingly. Talent management and development is crucial for fueling growth, so that Xerox introduces technology and high-impact practices to drive global workforce capability and integrate learning with work.

Xerox is focused on talent and organizational capability.

Our organization and talent planning process includes reviews with the CEO and Management Committee to strategically build our talent pipeline at all levels. We are committed to attracting and developing the best talent, with a focus on diversity and building global capability. Our culture is inclusive, values differences and encourages collaboration to help our people thrive and reach their full potential.

Our Winning Way is to focus on our company culture:
  • Collaborative, helping each other be better.
  • Results-driven, accountable to our customers.
  • Empowered, to boldly serve our customers and partners.
  • Disciplined, focused on how we think, plan and prioritize.

At Xerox, we’ve also built our culture around learning to develop our people. Rather than simply “delivering training,” we integrate continuous learning into day-to-day work and management practices. Our people have access to an extensive library of resources aligned with our corporate vision, values and business direction. Whether an engineer wants to brush up on writing and editing or an accountant wants to learn what it takes to be a manager, all employees can delve into what interests them and take ownership of their professional development.

We rely on the expertise of our workforce to remain competitive and thrive. For us, talent development is about much more than just delivering training. Key priorities include:

  • Fueling leader-led talent management and workforce development, and learning enabled by all managers.
  • Fostering ownership of high-performance and career-focused development among employees.
  • Integrating learning with work and building a culture of learning.

Career Planning
We want employees to have rewarding careers at all levels, and our learning and development strategy and assets play an important part in making sure they do. Managers and employees work together to build personalized development plans. In addition, we are continually developing our next generation of leaders. When managers recognize an emerging leader on their team, they work with the individual to plan learning, development and job assignments. We identify and accelerate high potentials, as well as provide growth opportunities for all of our people.

Each year, our CEO and senior team discuss individual performance and career paths with those who are poised to assume key management roles. More broadly, Human Resources provides a forum for management to review the future needs of the organization, noting strengths, gaps and strategies to build strong teams for years to come.

Global Learning Innovation for Employees and Partners
All employees plus authorized business partners can access our online, global learning and development environment. We provide resources for many valuable industry and Xerox proprietary certifications. In addition to on-demand virtual learning, we offer face-to-face and virtual instructor-facilitated classes, virtual hands-on labs (vHOLs), online collaboration, user-generated knowledge sharing, customized portals and performance support to our people and partners worldwide. For global reach, our proprietary vHOLs are delivered through a hybrid cloud environment for remote access to the controllers (brains) from our product portfolio. Learning history is tracked online and available to our people to include in their professional portfolio.

On-the-job training is tailored to improving current capabilities, as well as building a foundation for the future. These experiences provide hands-on opportunities to expand and enhance skills. We also encourage employees to participate in advanced degree and certification programs.

We recognize that a strong employee onboarding experience for new hires is important for their success. The experience combines aspects of education about Xerox culture and values with guidance about practical elements like benefits and direct deposit. Targeted learning paths cover topics such as ethics, diversity and inclusion and information security, as well as organization and critical job-specific information.

In 2017 and 2018, we are making additional investments in our talent management and workforce development solutions and technology to fuel innovation for employee and partner success.

Access to Learning Technology
Our global, web-based learning platform supports both formal and informal workforce development needs. Each year, hundreds of thousands of learning assets are accessed by our people. Xerox employees and our authorized partners have round-the-clock availability to a collection of acquired and custom learning resources, including videos, online classes and digitized books. For example, XstreamVideo, our video-sharing platform, contains more than 10,000 videos created by Xerox employees to increase workforce engagement, identify and promote innovative solutions and accelerate adoption of successful business strategies.

Xerox provides curated learning resources targeted to employee and partner population needs, aligned to our workforce development strategy. Our leadership and management development gateway for the enterprise enables the development of leaders at all levels. We provide a carefully selected collection of internal and external learning resources, including videos, courses, books, and audio books for each level of leadership.

We evaluate all learning activities to ensure they contain relevant knowledge, fill skill gaps and promote the development of our employees. We assess the effect on our business through Competency Development Impact studies, which help us understand how our training enhances productivity. We use sophisticated learning analytics capabilities to bring together learning data, insights about our people and business results to generate growth.

Our global learning and development offerings have been recognized by the talent development industry for thought leadership and highlighted in publications such as Chief Learning Officer Magazine, Elearning! Magazine and Training Magazine. We have received industry recognition from Bersin by Deloitte as a “Learning Leader” and won the WhatWorks Award. Our XstreamVideo solution was profiled by CEB (now Gartner) as a leading example of enabling workforce knowledge sharing for growth and development.

Xerox also was recognized as a learning leader through participation in a White House summit focused on the Upskill America initiative. The commitment to our workforce was referenced in the associated White House report.

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