Goals and Progress
Through our people, innovation and partnerships, we create solutions that reduce environmental impacts and cost as well as improve productivity. We have conducted a materiality assessment and have identified the following environmental areas where we can make a significant positive impact for our business and our stakeholders:
- Reducing Energy Use and Protecting the Climate
We invest in technologies that reduce the carbon footprint of our operations and offer solutions to our customers that reduce energy use, cost and waste.
- Preventing and Managing Waste
We strive to produce waste-free products and services for our customers and operate waste-free facilities across our real estate portfolio and within our customers’ workplaces.
- Preserving Clean Air and Water
We work to eliminate the use of persistent, bioaccumulative and toxic materials throughout the supply chain. We look for ways to use water efficiently and to avoid the release of hazardous air emissions from our products and facilities worldwide.
- Preserving the World’s Forests and Biodiversity
We provide products and services that reduce offices’ dependency on paper through print services tools, environmentally sound paper offerings, and digital capabilities.
Our 2020 Goals
In 2016, we achieved two of our 2020 corporate goals by reducing energy use and greenhouse gas emissions by 20 percent from a 2012 baseline and ensuring 100 percent of newly launched eligible products achieved EPEAT® and ENERGY STAR® certification. Learn more about how we achieved these goals in the Responsible Operations and Sustainable Services and Products sections of this report.
The following table summarizes our key environmental and safety performance indicators, including our goals and performance over the past five years. Additional detail is included in the corresponding sections of this report.
Xerox 2016 Environmental Sustainability and Safety Performance
* Indicates Goal Achievement in Current Reporting Year
|% newly launched eligible products achieving EPEAT®||100%||100%*||100%*||100%*||100%*|
|% of newly launched eligible products achieving ENERGY STAR®||100%||100%*||100%*||100%*||100%*||100%*|
|End-of-Life Management 1|
|Equipment and Parts|
|% Remanufacture, Reuse, Recycle, Energy from Waste||100%||99.7%||99.4%||95.6%||100.0%*||99.8%|
|Volume Remanufacture, Reuse, Recycle, Energy from Waste||38||34.0||34.6||43.1||36.9|
|Volume used equipment sold||0.2||5.4||6.2||7.6||8.7|
|Volume Remanufacture / Reuse||5||2.0||1.7||3.5||2.6|
|Volume Material Recycling||32||24.6||25.2||27.3||23.5|
|Volume Energy from Waste||1||2||1.5||4.7||2.1|
|Total Volume Waste - Equipment and Parts||38||34.2||36.2||43.1||37.0|
|% Remanufacture, Reuse, Recycle, Energy from Waste||100%||95%||97%||97%||98%||98%|
|Volume Remanufacture, Reuse, Recycle, Energy from Waste||4.0||3.6||3.7||4.3||4.7|
|Volume Remanufacture / Reuse||3.7||3.28||3.14||3.3||4.2|
|Volume Energy from Waste||0.2||0.04||0.2||<0.1||0.2|
|Total Volume Waste - Supplies||4.2||3.7||3.8||4.4||4.8|
|OPERATIONS / SERVICES||Goal||2012||2013||2014||2015||2016|
|ENERGY / GHGs 3||Reduction from 2002 baseline||Reduction from 2012 baseline|
|% Reduction Energy Use from Baseline (Scope 1 and 2)||20% reduction by 2020 with a new baseline established in 2012||33%||1%||7%||12%||20%*|
|% Reduction GHG Emissions from Baseline (Scope 1 and 2)||20% reduction by 2020 with a new baseline established in 2012||42%||4%||9%||20%*||28%*|
|Scope 1 (Direct) Emissions - (Facilities & Fleet) 4||135||127||119||111||102|
|Scope 2 (Indirect) Emissions - (Purchased Electricity) 5||191||186||179||150||131|
|Total Scope 1 and 2 Emissions||326||313||298||261||233|
|Scope 2 Emissions - Services Data centers 6||90||80||83||34||2|
|% Renewable Energy 7||5.1%||4.7%||8.2%||4.0%||3%|
|Scope 3 Emissions - Employee business air travel (MT CO2 eq per employee)8||0.16||0.16||0.17||0.15||0.12|
|Non-Hazardous Waste 9|
|% Reduction Landfill / Incineration / Treatment 10||Baseline of 6,000 metric tons est. in 2009||30%||42%||52%||55%||62%|
|% Reuse, Recycle, Energy from Waste||100%||93%||91%||93%||94%||94%|
|Volume Reuse, Recycle, Energy from Waste||48||38||41||44||37|
|Volume Energy from Waste||5||7.2||6.3||8.9||5.2|
|Total Volume Non-Hazardous Waste||51||41||44||47||39|
|Hazardous Waste 11|
|% Reduction in Hazardous Waste from 2009 Baseline||Baseline of 2,600 metric tons est. in 2009||74%||80%||79%||79%||77%|
|% Recycled, Fuels Blending||71%||62%||73%||69%||75%|
|Volume Recycled, Fuels Blending||0.5||0.3||0.4||0.4||0.5|
|Volume Fuels Blending||0.2||0.17||0.238||0.166||0.383|
|Volume Incineration||0.04||0.07||0.045||0.039||0.061||Total Volume Hazardous Waste||0.7||0.51||0.54||0.55||0.61|
|AIR EMISSIONS 12||2012||2013||2014||2015||2016|
|Volume VOC (MT)||NA||19||31||18||21|
|Volume Non VOC (MT)||NA||4||5||4||4|
|Total Volume VOC / Non-VOC (Production)||NA||23||36||22||25|
|NO x (non-production) (MT) 13||38||39||39||37||35|
|SO x (non-production) (MT) 13||0.3||0.3||0.3||0.3||0.3|
|TOXINS AND HAZARDOUS MATERIALS 14||2012||2013||2014||2015||2016|
|% Reduction Reportable Releases and Transfers from 2007 Baseline||64%||70%||71%||74%||74%|
|Volume Reportable Releases and Transfers (TRI and PRTR) (MT)||172||144||137||123||123|
|% Reduction virgin MIBK from 2010 Baseline 15||29%||35%||42%||36%||43%|
|Volume virgin MIBK (Lbs./part) 15||0.283||0.261||0.23||0.255||0.226|
|% Reduction of methylene chloride from 2010 Baseline 16||54%||57%||61%||62%||70%|
|Volume Total amount of methylene chloride (Lbs) 16||480,500||445,200||403,842||397,000||306,627|
|Volume 1,3-butadiene air emissions (Lbs /batch) 17||6.7||6.6||7.5||7.2||7.1|
|WATER 18||Reduction from 2009 Baseline||Reduction from 2010 Baseline|
|% Reduction in Water Consumption from 2009 Baseline||35% reduction by 2020. Baseline of 2,030 thousand metric tons est. in 2010.||35%||35%||28%||38%*||43%*|
|Volume Water Consumption (ML)||1,427||1,433||1,444||1,264||1,160|
|Volume Water Discharge to Sanitary Sewer (ML)||1,580||1,605||1,535||1,492||1,543|
|WORKPLACE SAFETY 18||Goal||2012||2013||2014||2015||2016|
|Total Recordable Incident (TRI) Rate||0.9 TRI||1.10||1.07||0.94||0.87||0.75|
|Days Away from Work (DAFW) Rate||0.49 DAFW||0.61||0.54||0.5||0.47||0.43|
|Reportable Spills / Environmental Releases||0||8||5||2||4||10|
|Safety non-compliance ($ fines / # non-monetary violations)||0||$300/4||$5275/0||$0/4||$6800/0||$0/0|
|Environmental non-compliance ($ fines / # non-monetary violations)||0||$0 / 1||$0 / 2||$6150/2||$120/4||$0/2|
ND = Not Determined; NA = Not Applicable.
1. Products End-of-Life Management: Returns processed through Xerox's worldwide asset recovery centers and 3rd party recyclers. 2012 data adjusted to include units sold as used through new resale program introduced 4th quarter 2012. In 2014, Xerox's operation in Itatiaia Brazil sent surplus parts to landfill as part of a one-time clean-up. This resulted in a decrease in the reuse / recycle rate of products and consumables returned to Xerox.
2. In 2012, the Supplies returns program changed the array of cartridges and bottles accepted. The weights of those containers also changed. The data was restated to reflect more accurate volumes. The 2013 supplies remanufacturing volumes were restated to reflect an error discovered in the total units returned.
3. The greenhouse gas inventory is based on the new Xerox energy goal which began in 2013 using 2012 as baseline and encompasses fleet and facilities for the Xerox Technology Business and Xerox Services. Note: the 2012 baseline has been restated. In accordance with the Greenhouse Gas Protocol, inventory adjustments are completed each year as a result of the opening and closing of facilities and the use of more appropriate emission factors to make data and performance trends between years more comparable. * Note: The new energy goal 2020 uses 2012 as baseline. Units of measure are 1000 MT CO2eq.
4. Direct emissions from natural gas and fuel used in fleet of Xerox Sales and Service personnel and natural gas consumed in facility boilers for facilities both leased and owned by Xerox. Emissions for facilities are based on actual data as reported on utility invoices, with estimates for remainder of facilities in the inventory using Commercial Building Energy Consumption (CBEC) energy use factors. Emissions from fleet are based on actual fuel receipts and vehicle efficiency rates.
5. Indirect emissions of greenhouse gases include emissions from the consumption of purchased electricity and steam for facilities leased and owned by Xerox. CBECs energy use factors were used to include estimated emissions for office and warehouse facilities where data is not readily available (U.S. and Canada). HFC emissions were estimated based on square feet.
6. Indirect emissions for worldwide Xerox Services Data Centers, located in the U.S. and Europe. Based on actual data as reported on utility invoices in the U.S. and the U.K. Estimates were used for the remaining Data Centers, based on the average energy consumption per square foot using Power Usage Effectiveness (PUE). In December 2014, we announced an agreement to sell our Information Technology Outsourcing (ITO) business to Atos and began reporting it as a Discontinued Operation. The sale was completed on June 30, 2015. The data centers are associated with the ITO business and the majority of them have been transferred to Atos upon closure of the sale of the ITO business.
7. Renewable energy and renewable energy credits. It does not include the renewable energy available by default in the power grid. This encompasses use of 100% energy in the Netherlands and RECs from wind from Wilsonville, Oregon. Total energy encompasses fleet and facilities for the Xerox Technology Business and Xerox Services.
8. Includes worldwide air travel emissions for total Xerox, as provided by Xerox's global travel services provider, based on aircraft, load, and miles. Assumes 143,000 global employees.
9. Non-hazardous Solid Waste: Process waste consists primarily of paper, wood pallets, waste toner, plastics and packaging waste such as corrugated cardboard; Equipment Manufacturing Waste includes scrap metal, waste batteries and lamps, miscellaneous trash, and end-of-life equipment and parts. Non-hazardous waste is either disposed of directly by Xerox, or a disposal method is designated and confirmed when shipped off-site.
10. % non-hazardous solid waste to landfill / incineration restated to include treatment volumes.
11. Hazardous waste volumes referenced in the report represent Xerox's technology business only. Hazardous waste is disposed of directly by Xerox, or a disposal method is designated and confirmed when shipped off-site.
12. The majority of air emissions originate from the production of imaging supplies such as toner, photoreceptor drums and belts, and fuser rolls. Actual material usage information was not available for the Wilsonville site in 2016, therefore maximum (worst-case) air emission estimates were used, as reported to the Oregon DEQ in a one-time Air Emission Survey for 2016.
13. Nox and Sox emissions are calculated using emission factors applicable to small boilers from EPA's AP-42, Vol.1, CH1.4: Natural Gas Combustion (http://www.epa.gov/ttnchie1/ap42/ch01/final/c01s04.pdf).
14. 2015 Toxics released restated from 118 tons to 123 tons after error in calculation was discovered.
15. Reduction accomplished by reclaiming and distilling waste MIBK from fuser roll manufacturing. Normalized to number of fuser roles produced.
16. Total amount of methylene chloride used to produce Xerox photoreceptor components.
17. From toner resin manufacturing, normalized to volume of resin produced. Baseline reset to 7.14 lbs./batch in 2015 due to changes in inventory management practices.
18. Workplace Safety performance reporting is for the Xerox Technology Business (with the exception of Global Imaging Systems) worldwide.