As innovators who introduced two-sided copying in 1970 and as one of the first employers to allow employees to work from home saving fuel and reducing greenhouse gas (GHG) emissions, Xerox has operated at the forefront of environmental sustainability. Our accomplishments span from being the first to make available office equipment with an energy-saving mode to playing a key role in developing the innovative transportation solutions of today and tomorrow.
In 2015, Xerox was one of the first organizations to join the Road to Paris Initiative, a collaborative effort of CDP (formerly the Carbon Disclosure Project) and the We Mean Business Coalition. In a similar initiative supported by the White House, Xerox signed the American Business Act on Climate Pledge, along with dozens of the nation's largest companies. We committed to further GHG reductions and energy reductions in our operations globally — an additional 20 percent by 2020, from our 2012 baseline. We also committed to continuing to provide products and services to enable our customers to realize GHG reductions in their workplaces and communities. We also committed to investing in clean energy for our facilities.
Assuming a lead role in sustainability requires a focused effort on aspects that will drive the greatest value to our stakeholders and company. We utilize materiality assessments to prioritize this effort. In our most recent assessments, we reaffirmed that sustainable products and services are a material aspect for Xerox, providing value for our company and our stakeholders. As an example of one effort to advance sustainable products, we teamed with the University of Michigan and other companies to create “MCity” — a 32-acre simulated urban environment to enable mobility developers to test the capabilities of connected and automated vehicles and systems. In another effort geared for the office, we developed “Digital Alternatives” and the Print Awareness Tool. Digital Alternatives helps organizations transition from paper-based tasks to streamlined digital workflows, increasing the efficiency of routine document processes. The Xerox Print Awareness Tool® provides end-users with graphical displays of their print usage as well as “eco-tips” to enhance sustainability awareness and choices.
Our sustainability leadership has been recognized by such organizations as CDP, Dow Jones and Ethisphere.
Our corporate Environment, Health, Safety and Sustainability (EHS&S) governance policy, first adopted in 1991, provides the foundation of our environmental leadership program. Our environmental governance model uses clearly defined goals, a set of worldwide standards and an audit process to validate compliance.
The vice president of Strategic Partnerships & Alliances and EHS&S reports to the president of Corporate Operations, who is a Corporate Officer and a direct report to the chief executive officer. The vice president is accountable for our Corporate Social Responsibility governance framework and chairs the Xerox Corporate Social Responsibility (CSR) Council.
The CSR Council is responsible for the materiality assessment process and establishment of a defined management approach for aspects deemed to be material to both our stakeholders and our business. The Council reports progress to the CSR Steering Committee, Corporate Management Committee and the Board of Directors at a defined cadence throughout the year. For more on our CSR Governance model, see the Governance section of this report.
Our Enterprise Risk Management (ERM) process, with oversight by the Xerox Board of Directors, strengthens our capability to assess, monitor and manage all categories of business risk, including climate change. Vital strategic and operational risks identified are approved by the Corporate Management Committee (CMC) and reviewed annually by the Board.
A risk mitigation plan, in which leaders are assigned to each identified risk, is developed and reviewed by the CMC and the Board. The Business Ethics and Compliance Office and various Internal Control committees also monitor risk management and exposure. The Board of Directors regularly reviews the Enterprise Risk profile and monitors the effectiveness of management policies and decisions, including risk management activities.
The Office of Global Government Affairs is responsible for tracking external developments, including climate change policy, and for determining if these developments are likely to affect Xerox products and operations. Through trade associations and partnerships, EHS&S tracks applicable regulations and also policy changes that may affect the company. We develop processes, new technologies and products to counter the risks associated with external changes.
Our major operating units and key corporate functions (e.g., Risk Management, Real Estate) also are responsible for evaluating, monitoring and managing, within their respective businesses, site-specific risks that potentially have an impact on Xerox’s ability to achieve its overall business objectives. The Business Continuity Assurance Process ensures business units are prepared for environmental risks.
Standards and Programs
Environmental, health and safety standards guide employees and suppliers in complying with corporate policies. These worldwide standards apply across Xerox and establish specific requirements for products, services and operations. We also have company-wide programs, such as Zero Injury, to engage employees worldwide.
Supply Chain Management
As a critical element of supply chain governance, we extend environmental, health and safety requirements across our supply chain. Since 1998, we have asked our materials, electronics and component suppliers to meet specific environmental, health and safety requirements. In 2006, we joined the Electronic Industry Citizenship Coalition’s (EICC) Code of Conduct to broaden our means for validating that suppliers are operating according to accepted industry standards. As an EICC member, we assess our own facilities as well as suppliers, using EICC auditing protocol.
For more information, see the Supplier Relations section of this report.
Employee Engagement and Training
Employees and third-party contractors learn how our operations affect the environment and employee safety through training and internal communication. Beginning with our new hire orientation, employees are made aware of company-wide environmental, health and safety requirements. Global programs such as Energy Challenge, Zero Injury, Sustainable You, Environmental Faces of Xerox and the Xerox Earth Awards engage employees throughout the company. Regional Earth and Safety Fairs and Green Teams also help to communicate challenges, best practices and accomplishments.
Yammer, our internal social media network, allows our employees across the globe to connect with each other. Through groups such as Working Green, Living Green and Simply Well, employees exchange information about the environment, safety and health. The Xerox Yammer network boasts nearly 25,000 employees worldwide.
The formation of local “Green Teams” provides employees, who are part of a common work group or share a workspace, with the opportunity to work together to educate, support and seek process or site changes that will enable environmental improvements, cost savings or productivity improvements.
As appropriate, employees receive training on topics such as hazardous waste management, spill prevention and response, recycling, ISO 14001 and a variety of other topics. In addition to safety topics for which regulations require training, employees are trained on established safe job procedures based upon the job-specific hazards they may encounter and procedures and protective equipment they are expected to use. A significant number of procurement professionals participated in training on Xerox corporate sustainability goals to re-emphasize our Socially Responsible Purchasing Policy.
Our environmental management policy is available on the Xerox internal website. We communicate environmental, health and safety goals to all our operations and integrate those goals into processes for product development and services. Through our ISO 14001 environment management system, employees identify the environmental aspects associated with their responsibilities. Our facilities management personnel are introduced to our environmental sustainability and compliance programs and trained to identify sustainability opportunities and perform regulatory applicability assessments. This training included both Xerox facilities personnel and those from our third-party management company.
We communicate with stakeholders about environmental health and safety programs, goals and performance. Stakeholders include employees, customers, investors, universities, government agencies and environmental groups. We track inquiries and comments from customers and other stakeholders. Customers provide input through focus groups, and we tap into the larger community through participation in external organizations.
We regard our customers, employees and investors as strategic partners and stakeholders. Since our earliest days, our engagements have been deeply rooted in education and the community. In progressing toward the goal of sustainability for our own operations and those of our stakeholders, partnerships with regulatory agencies and academia play a crucial role in legislating progressive policies and the academic world by driving fundamental innovation.
In 2015, we joined with the Los Angeles Department of Transportation and the Denver Department of Public Works to develop CitySight®, a new cloud-enabled performance management system that uses data analytics to help parking enforcement supervisors better manage workloads, make smart dispatching decisions and create high-performance teams of parking enforcement officers.
To advance global efforts to improve the environment, Xerox partners with these private and public organizations:
- Business Roundtable
- Business for Social Responsibility (BSR)
- The Conference Board (U.S. and Canada)
- Conflict Free Sourcing Initiative (CFSI)
- Corporate Eco Forum
- Eco-Patent Commons
- Electronics Industry Citizenship Coalition (EICC)
- Sustainable Business & Enterprise Roundtable (SBER)
- Sustainable Electronics Recycling International (SERI) R2 Leader
- Sustainability Roundtable, Inc.
- Wharton Initiative for Global Environmental Leadership
- Electronic Product Environmental Assessment Tool (EPEAT) Advisory Council
- The Nature Conservancy
- New York Economic Development Councils
- The Prince’s Mayday Network
- Second Nature (Higher Education)
- U.S. EPA ENERGY STAR®
- U.S. EPA Green Power Partnership
- U.S. EPA SmartWay Transport Partnership
- U.S. EPA WasteWise