Sustainable Services and Products

Sustainable Services and Products

We consider environmental priorities in the design of each product and service solution; it’s better for our customers, our business and the environment. At the outset, we solicit feedback from clients and other stakeholders and take a forward-looking view of global trends in technology, regulations and eco-labels. We’ve developed a comprehensive sustainability program based on global standards and quantitative analysis.

Samples of our work:

  • Charter partner of the ENERGY STAR® program; 100 percent of all new eligible Xerox product introductions meet ENERGY STAR® 2.0 requirements for Imaging Equipment.
  • Through a partnership since 2006 with the Nature Conservancy, The Xerox Foundation has provided over $2 million in grants that have helped conserve and protect globally important forests.
  • Xerox’s Innovative Merge™ Parking Management System was recently recognized as a “Product of the Year” by Environmental Leader.
Named to Newsweek’s list of Top Green Companies in the U.S. 2015

Reducing Environmental Impact through Our Services and Solutions
Our expanding Services business offers solutions that reduce energy consumption and improve environmental performance.

We provide an array of solutions to improve the productivity of transportation systems, customer care and back-office processing. An added benefit of many of these solutions is the opportunity to decrease environmental impact through reduced electricity usage, reduction in paper waste and reduced consumption of gasoline. For example, Xerox’s Merge™ parking solution uses occupancy data from meters, sensors and collection systems to enable rates to vary by location and time of day to create availability. This reduces time spent searching for on-street parking, reducing fuel usage and leading to associated air quality improvements. The Merge™ Parking Management System was recently recognized as a “Product of the Year” by Environmental Leader, a leading daily trade publication. Our electronic toll collection and open road tolling solutions reduce or eliminate toll plaza congestion and enable reduced fuel consumption and vehicle emissions. Read more about our work with the City of Los Angeles and learn more about our innovative solutions for the transportation industry.

We work with customers to improve the efficiency of office document management by assessing printing needs and developing solutions. This leads to dramatically reducing stand-alone and networked office equipment devices, incorporating workflow tools, software applications and other technologically innovative equipment designs, as well as saving energy and associated greenhouse gas emissions while reducing solid waste.

In 2014 Xerox launched CompleteView™ Pro, a tool in the managed print assessment process that, in part, provides customers with a sustainability analysis documenting the environmental impact of print output such as power consumption and CO2 emissions by device and site. Learn more at managed print services.

Learn more about how we design for the environment. +

Our product standards encompass the following: energy efficiency, chemical management, packaging, parts reuse and recycling, electrical and mechanical safety, ergonomics, electromagnetic emissions, noise, fire resistance and materials safety. Xerox business teams and the EHS&S organization review our products at each stage of the development process for conformance with environmental, health and safety standards, a requirement for the introduction of any new product. All Xerox standards ensure our products have the appropriate labels and information needed to meet all safety and environmental label requirements allowing our customers to be appropriately informed. All products meet required industry labeling standards for each market.

Lifecycle Assessment
Xerox integrates lifecycle thinking into all of our product and service development activities as well as our innovation activities. Lifecycle Assessments (LCAs) are a means of technically evaluating the environmental impact of a product’s materials, manufacturing, distribution, use, and end-of-life. We conduct full LCAs — in accordance with the appropriate ISO standards — to determine where in the product lifecycle the largest environmental impacts arise and to compare products with a significant difference in technology. Full peer-reviewed LCAs have been conducted on our solid ink products (8860, 8870, 8700 and ColorQube 9200 series) and many of our laser technology devices (WorkCentre 5325/30/35, WorkCentre 5945/55, and Phaser 7100). In 2015 we completed 14 cradle-to-grave peer-reviewed LCAs on Xerox printer and multifunctional device configurations. The completion of these LCAs directly contributed to achieving EPEAT Gold certification for these configurations and provided valuable input to our design teams to determine future opportunities for reductions in environmental impacts. We encourage our customers to learn more about how their printing behavior affects the overall carbon footprint of their organization from a lifecycle perspective.

Product Design
Xerox has long incorporated environmental considerations into product design. Scientists in our materials research group evaluate aspects of Safety, Energy, Materials and Sustainability (SEMS) using a tool we developed that allows researchers to quickly compare the current design with a future proposed design. The tool challenges designers to think about the whole lifecycle of the product and recognize any positive or negative impacts to the environment. By using SEMS, we can quantify energy reductions, reduce risk of regulated materials and track progress over time. SEMS was designed to be used in early research and development stages to understand tradeoffs and help make decisions early in the product lifecycle.

For office products, Xerox uses the Electronic Products Environmental Assessment Tool (EPEAT®) as the foundation of our Design for Environment program. A comprehensive environmental rating system, EPEAT® identifies electronic equipment that meets specific criteria. It combines comprehensive criteria for design, production, energy use and recycling with ongoing independent verification of manufacturer claims.

EPEAT® criteria reflect several categories of environmental attributes that span the lifecycle of electronic products: material selection, design for end-of-life, product longevity/life extension, energy conservation, end-of-life management, corporate performance, packaging, consumables and indoor air quality. Xerox continues to support EPEAT initiatives and has a representative on the EPEAT Advisory Council to promote collaboration between stakeholders and aid in the success of the program moving forward. Since 2014 Xerox has committed to launching all new office products with EPEAT Silver or Gold. Xerox is the only company to claim all eight corporate optional criteria.

Learn more about the EPEAT® program and view current Xerox EPEAT® registered products here.

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Reducing Energy Use Through Our Products and Technology

    More than 10 years before the inception of the U.S. Environmental Protection Agency (EPA) ENERGY STAR® Office Equipment program, Xerox introduced the first imaging product with an automatic power-down mode. Since joining with the EPA as a Charter Partner in 1993, we continue to introduce copier, printer, fax and multifunction products that have earned ENERGY STAR® status, even as the certification criteria have grown more stringent.

    In 2015, 100 percent of all our new eligible product introductions achieved ENERGY STAR®. This continued success in cutting the power consumption of our laser-based printing products has been achieved by adjustments in the fuser design, changes to the properties of the toner, more efficient electronic controls and the workings of the xerographic system as a whole.

    The ENERGY STAR® program introduces progressively more stringent requirements over time, with the most recent revision having gone into effect January 1, 2014. While the new standard was challenging to meet, our goal remains to have 100 percent of new product introductions achieve this label.

  • Multifunction Devices
    Our multifunction systems further reduce the amount of energy required to copy, print, fax and scan by combining the functions of multiple products into one machine. The annual energy savings of replacing several individual ENERGY STAR®-qualified copiers, fax machines and printers with one Xerox ENERGY STAR-qualified WorkCentre multifunction system is up to one-half. Energy savings would be substantially higher if a multifunction system replaces individual products that have not earned the ENERGY STAR® rating.

  • Xerox ConnectKey™
    ConnectKey is a software solution that enables information to be moved to and from the cloud without the security risks that commonly exist. Cloud computing is an alternative to large data centers and is being recognized worldwide as less energy intensive than data centers while generating fewer greenhouse gas emissions. In addition, Xerox ConnectKey™ and Cisco EnergyWise enable energy management by allowing for control, management, and reporting of a device’s power consumption and the setting of power states and timeout intervals.

In recent years, deinkability has become an area of increasing concern, particularly among our graphic communications customers. Ensuring that prints produced with our equipment and materials can be responsibly managed at the end of their useful life is an important consideration in our product development process. When appropriate, independent testing confirms that these prints pose no unique challenges to the recycling stream. While the deinkability of xerographic prints has long been demonstrated, a key milestone for a new technology came in 2010 when the CiPress printer achieved a “Good Deinkability” rating from INGEDE, the International Association of the Deinking Industry.

Paper Use
Our equipment and software is designed to help customers operate efficiently. The “earth smart” feature, integrated into the Xerox global print driver, brings several resource-saving settings together at the single click of a button. These features, such as duplex (two-sided printing), n-up (multiple pages per sheet), proof print and toner saving modes, make it easier for customers to make responsible print choices. Xerox Enterprise Print Services customers have access to sophisticated print management and reporting tools, such as Xerox Print Agent, which provides additional methods of encouraging and tracking responsible print behavior. Software products such as DocuShare® and FreeFlow® Digital Workflow Collection help Xerox customers reduce paper consumption by facilitating electronic data management, scan to email, print-on-demand and distribute-then-print workflows. Xerox has also been exploring creative ways to engage employees in the sustainability effort. The Xerox® Print Awareness Tool is an innovative solution that allows employees to view graphical representations of print usage and take an active role in helping their organization reach print reduction targets.

Packaging and Distribution
Packaging and distribution are integral parts of our product commercialization process. We strive to eliminate, reduce, reuse and recycle packaging. We document our expectations in our Environment Health and Safety Requirements for Packaging Standard — EHS-710, and also in our General Packaging Standard — 88P311. Our commercial equipment is designed and tested extensively to be shipped without requiring any packaging. We strive to eliminate or reduce packaging wherever feasible, which conserves natural resources and decreases fuel use for distribution; a sustainability win for business and the environment.

We also offer the Xerox® Automated Packaging Solution. This system uses the latest in document technology to print, finish and cut customized folding cartons in short runs. By creating packaging quickly and cost-effectively, this solution enhances materials efficiencies as well as decreasing obsolescence through the creation of customized boxes and containers. Automated packaging reduces financial and environmental costs associated with warehousing, storage and disposal; an advantage for focused marketing campaigns and rapidly changing competitive markets.

Learn more about our sustainable packaging. +

A few examples that illustrate our commitment to sustainability in this area:

Developer Housing Assembly — Converting to Use of Molded Pulp
For many years our principal supplier shipped housing assemblies to us packed in foam. We moved production to the U.S. and redesigned the packaging to allow us to take advantage of readily recyclable molded pulp solutions.

The expanded polystyrene endcaps, weighing 68 grams each and measuring 5 inches in length, 6.5 inches in width and 6 inches in height per side were replaced with molded pulp endcaps. The result was a decrease in our material footprint large enough to increase the amount of product per unit load from 77 units per pallet to 144, an increase of 87 percent. This eliminated 4,800 kilograms (10,575 lbs.) and 8,559 cubic feet of foam annually; reducing costs and also conserving natural resources.

WorkCentre 7120 Customer Replaceable Units (CRUs) — Reducing our Footprint
As with our developer housing assemblies, we redesigned packaging provided to us by a large supplier of color WorkCentre 7120 CRUs by removing polystyrene endcaps and reducing the size of the package. The result was a reduction of 4,725 kilograms (10,417 lbs.) or 27,756 cubic feet of polystyrene waste annually, and a 27 percent increase of product per unit load.

Xerox Replacement Cartridges (XRC) — Reducing Solid Waste
For XRC products, Xerox packaging engineers replaced hot wire expanded polystyrene endcaps with inflatable air bags. Upon receipt of the package, the air bags are easily deflated, producing far less solid waste by mass and cubic volume compared to polystyrene, creating an environmentally preferable alternative.

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We have made a long-term commitment to eliminate the use of persistent, bioaccumulative and toxic materials throughout our supply chain by applying strict internal standards and by tightly managing chemicals in our supply chain. Our supplier requirements are periodically updated as regulations change and new information becomes available. All new product designs refer to these requirements, and suppliers are expected to verify their compliance with them. Learn more at

Toxicologists conduct a comprehensive assessment of new materials in our products to ensure conformance with applicable global registration, hazard communication, and waste handling and disposal requirements. As a result of our stringent requirements, Xerox toners and printing products are non-carcinogenic and non-mutagenic. In addition, these products do not cause adverse developmental or reproductive effects; pose a toxicity hazard to humans or aquatic species; cause a permanent adverse impact to the skin, eyes or respiratory system; or have the potential to generate federally regulated hazardous waste. We were the first in our industry to evaluate the health effects of toner and did so for over 30 years.

Our requirements for minimizing toxic materials govern our product design and materials selection. We have re-engineered or eliminated processes to dramatically reduce the use of toxins and heavy metals and have made substantial progress in eliminating the use of mercury. Mercury-containing lamps that scan images and backlight user displays are being phased out as alternatives become available.

Our safety and supplier processes enable us to meet global regulations governing chemical use. Since 2007, Xerox’s newly launched products have been designed to meet the European Union’s Restriction of Hazardous Substances (RoHS) requirements in all markets. However, where regulations allow, some products may contain parts with small amounts of RoHS substances in order to avoid premature disposal of existing parts that continue to have usable life. Similar types of legislation continue to be implemented in many other market regions. Through our proactive regulatory tracking process, we expect to be fully compliant with all aspects of these regulations as the provisions become effective and applicable.

In 2015, Xerox was informed by two suppliers that certain units of several product families shipped in the second half of 2014 and in 2015 may not comply with the European Union’s RoHS Recast Directive. The concern was limited to small plastic parts in some of the affected units containing a small amount of cadmium which exceeded permitted limits, and a small capacitor in other units containing a small amount of lead, also slightly in excess of limits. Xerox stopped shipment of the affected units within our control and inventory was reworked with compliant parts. Affected product already placed at customer locations is being reworked on a “next service call” basis for the cadmium containing plastic parts, while the lead in the capacitor is being addressed at machine end-of-life. There is no customer or employee exposure or risk in either instance. In accordance with applicable regulations, Xerox self-reported these nonconformities to the relevant authorities who assessed no penalties.

Third-Party Supplies Sold by Xerox
Xerox sells imaging supplies through its distribution network that are manufactured by other companies for use in other OEM printers. Manufacturing processes combine patented and patent pending technology, environmental management principles and proven waste prevention manufacturing and recycling processes. We thoroughly review these supplies to ensure compliance with appropriate regulatory requirements. In addition, we also assess against our own stringent standards. The results of these reviews ultimately determine which products carry the Xerox brand. Information is provided on Safety Data Sheets (SDS), which have been recently updated to meet the requirements of the Globally Harmonized System of Classification and Labeling of Chemicals (GHS) as implemented through regulations in our various markets.

End-of-Life Management
Our aim is to design products, packaging and supplies that make efficient use of resources, minimize waste, reuse material where feasible and recycle what can’t be reused. To meet this commitment, we developed several programs: Xerox’s Green World Alliance (GWA) initiative provides a collection and reuse/recycling program for spent imaging supplies; Xerox’s Product Takeback and Recycling program manages equipment at end-of-life; and we invest in technologies that reduce the creation of waste. Our solid ink imaging process utilizes compact “cartridge-free” solid ink sticks with no plastic housings or casings, thereby reducing print-related waste by up to 90 percent compared with comparable color laser products. For laser-based products, materials innovation has extended the life of critical replaceable components by up to 50 percent.

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment resale or remanufacture in conjunction with parts and consumables reuse and recycling) prevented nearly 47,500 metric tons of waste from entering landfills in 2015.

Consumables Takeback and Recycling
Xerox’s Green World Alliance (GWA) initiative provides a collection and reuse/recycling program for spent imaging supplies. GWA is central to our commitment to waste-free products.

Currently, more than 35 countries participate in the Xerox Green World Alliance. Each has its own GWA country website that describes the processes available to the customer or the appropriate points of contact for more information. Worldwide, our customers returned over 2.1 million cartridges, toner containers and other used supply items in 2015, equating to 4,400 metric tons.

Returned products are sorted, and items suitable for remanufacturing are cleaned, inspected and then remanufactured. Remanufactured consumables, containing an average 90 percent reused/recycled parts, are built and tested to the same performance specifications as new products. Items that are not suitable for remanufacturing are recycled or recovered through energy from waste. Recycled waste toner and toner reclaimed from manufacturing that qualifies for reuse may account for 25 percent of the weight of new toner, without compromising toner functionality. Reusing waste/reclaimed toner saves several million dollars in raw material costs each year. Of the toner that can’t be reclaimed, 75 percent is recycled by our consumables recycling partner while the remaining volume is utilized as energy by waste facilities to generate steam and electricity.

Total Waste Diverted from Landfills from Consumables Recycled, Reused, Energy from Waste

Total Waste Diverted from Landfills from Consumables Recycled, Reused, Energy from Waste

Equipment and Parts Takeback and Recycling
In the early 1990s, we pioneered the practice of converting end-of-life electronic equipment into products and parts that contain reused parts while meeting new-product specifications for quality and performance. We have developed a comprehensive process for taking back end-of-life products and have established a remanufacture, parts reuse and recycling program that fully supports our waste-free initiatives.

We design our machines with high durability and reuse capability in order to facilitate multiple product lifecycles. During the active phase of a product, all returned equipment and spare parts are evaluated for reuse opportunities throughout the Supply Chain. Finally, all parts and equipment that are not destined for reuse have specific guidelines which enables easy and consistent recycling.

Learn more about how we enable reuse. +

Xerox enables reuse according to the following principles:

  • Reuse of complete end item. This requires the least reprocessing, transportation and energy usage.
  • Remanufacturing or conversion into a newer-generation product or part. Product families are designed with a high level of commonality to enable maximum reuse in this manner. This allows us to remanufacture to “as new” performance specifications while reusing 70 to 90 percent of the machine components by weight without degradation of quality or performance.
  • Used Equipment. Equipment returns are evaluated for potential reuse. Based on the condition and market demands, equipment may be put through an extended maintenance/verification process to return it to a high standard and then be redeployed. Nearly 65 percent of machines returned in the U.S. are given new life by being sold as used or sent for remanufacturing.
  • Reuse of major modules, subcomponents and parts for spares or manufacturing. Many of our machines that have outlived their useful lives are stripped of usable parts and components prior to the scrap/reclaim process. Used spare parts returned from the field are also included in this reuse stream. Xerox has been continually increasing the number of components that are reused in upstream and downstream processes after the original machine has been designated for recycling.
  • Material recycling. After the processes noted above have been followed, any remaining portion of a machine is stripped of any recyclable material (e.g., plastics, copper wire) and material requiring special disposal services, such as printed wiring boards, batteries and lamps. The remainder of the machine is then sent to an industrial reclaim facility.

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Changes in volumes of waste diverted from landfills is due in part to increases in product and reuse opportunities, changes in product mix, and a move to lighter-weight machines, as well as growth of regulatory-driven local recycling schemes. For example, the transition to digital equipment and lighter-weight parts has reduced the weight of both office and production equipment by as much as 50 percent over the last 10 years. The decline also includes a decrease in the number of office machines returned for remanufacturing in Europe due to participation in EU member state Waste Electrical and Electronic Equipment (WEEE) programs. In geographies where Xerox exercises direct control over the end-of-life management of equipment, return rates are high. For example, approximately 60 percent of all U.S. equipment installs are ultimately returned to Xerox for end-of-life disposition, a figure that rises to 100 percent for leased equipment.

In 2015, 9,400 metric tons of equipment/parts related waste was diverted from landfills to recycling at our U.S. Reverse Logistics Center. Globally, that volume rises to 43,000 metric tons.

Total Waste Diverted from Landfills from Returned Equipment and Parts

Total Waste Diverted from Landfills from Returned Equipment and Parts

Restated in 2016 to reflect the current method used to estimate waste that is beneficially managed.

While Xerox has long been committed to responsible end-of-life management of equipment, the proliferation of e-waste regulations has created a need for multiple programs in different countries and even states. The subtle differences in requirements among these regulations pose challenges from a process consistency and efficiency standpoint. For example, with the implementation of the European Union’s Waste Electrical and Electronic Equipment (WEEE) Directive, we continue to operate our European take-back program to enable equipment remanufacturing and parts reuse. We also participate, as needed, in European member states’ individual collection and recycling programs.

In the U.S., Xerox recently partnered with a large electronics recycler to ensure that our customers have a means to have their old imaging devices processed in a responsible manner. The program is consistent with the requirements defined in the various manufacturer take-back initiatives.

We carefully manage suppliers who provide recycling and waste disposal services. A waste vendor approval process assesses the safety and environmental practices as well as compliance history of each vendor. Where appropriate, we require these companies to document the final disposition of materials sent to their facilities, including electronic scrap. Xerox does not allow its vendors to send electronic scrap to developing nations for processing. We strive to work with only those recyclers who have implemented voluntary programs that are certified by accredited organizations. The programs are the U.S. EPA’s Responsible Recycling (R2) Standard for Electronics Recyclers or the Basel Action Network’s e-Stewards standards. In addition, in 2014 Xerox’s two U.S. equipment processing facilities achieved R2 certification.

We recognize our obligation to responsibly source paper and enable efficient paper use. Our strategy begins upstream with the fiber source and continues on to processing and manufacturing, through use and end-of-life. We utilize a multi-pronged approach, through partnerships with our customers and suppliers, The Nature Conservancy and other stakeholders, including non-government organizations (NGOs), government agencies and academia. Our long-term goal is to support a sustainable paper cycle and minimize environmental impact while meeting our customers’ exacting business needs.

In 2013, Domtar signed an agreement with Xerox for the acquisition of the Xerox paper and media products business in United States and Canada. This deal gives Domtar exclusive rights for the marketing and distribution of Xerox brand paper and print media. Read more about Domtar and sustainability. The same year Xerox’s paper business in Western Europe was sold to Antalis. Read more about Antalis’s sustainability charter. Xerox maintains the paper business in its Developing Market Operations.

We apply stringent paper sourcing guidelines for companies that provide paper to Xerox for resale. The requirements cover all aspects of papermaking, from forest management to production of finished goods. We supply papers that comply with sustainable forest management standards, including the Forest Stewardship Council (FSC) and Programme for the Endorsement of Forest Certification (PEFC). FSC-certified papers use raw materials from an FSC-certified source, controlled wood sources or post-consumer reclaimed sources.

We offer papers ranging from 80 to 100 percent post-consumer recycled content. Our recycled papers use post-consumer waste and/or recycled fiber in place of new pulp. Recycled products are required to meet the same strict performance specifications as virgin products and are designed for optimal performance in our equipment.

Our Partnership with The Nature Conservancy (TNC)
Since 2006, Xerox and The Nature Conservancy have partnered to conserve and protect globally important forests. This work is supported through Xerox Foundation grants of over $2 million. In 2015, our partnership expanded to include volunteers from Xerox and TNC working together in conservation efforts. Our partnership builds on the commitment of Xerox to sustainability throughout its operations and corporate leadership on the world stage.

During the third term of the partnership in 2015, Xerox supported the Conservancy’s efforts to:

  • Develop and test a broadly applicable forest carbon methodology for improved forest management that would allow landowners to achieve forest certification and serve as a platform for potential carbon benefits.
  • Strengthen a key tool for identifying priority habitats — the High Conservation Value (HCV) approach — building consistency across projects, disseminating standards and training assessors through global and regional HCV networks.
  • Promote responsible forestry through the implementation of forest management standards by working with Xerox suppliers and other land managers at two sites in North America: Central-Western New York and across the Canadian Boreal Forest (including a focused project in Northwest Ontario).

These initiatives have improved forest conservation, helping to develop a sustainable paper cycle and advance sound forest management practices through market incentives, landowner investment and resource networks. Most importantly, our work has and will continue to stem the tide of forest loss and degradation, a contributor to global greenhouse gas emissions.

In 2015, Xerox and TNC encouraged employees to participate as volunteers in their local communities. In June 2015, employees of the Central and Western New York Chapter of TNC and Xerox created an exhibit at the Rochester International Jazz Festival to educate the public on the world’s water shortage and to provide attendees with clean tap water in reusable cups as an alternative to bottled water. The exhibit highlighted the TNC’s role in protecting Hemlock and Canadice Lakes, the last two undeveloped Finger Lakes in New York State and the source of the drinking water for the Festival. Over 240 gallons of water were consumed – equivalent to 1,900 plastic bottles of water. Nearly 2,000 people engaged with Xerox and TNC volunteers to learn about the source of the water and TNC’s work around the region.