Our Progress in 2014

Our Progress in 2015

Our Goal: Zero Waste To Landfills

In 2015, we managed 94 percent of non-hazardous solid waste beneficially, up from 93 percent in 2014. We’ve established an aspirational goal to drive our reuse/recycle rate to 100% by 2020 at our technology facilities compared to a baseline year of 2009.

To learn more about this information see our chart in the Responsible Operations section of this report for further details.

Non-hazardous solid waste recycling

2012 93%
2013 91%
2014 93%
2015 94%
Conserving Water

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Having met our corporate goal to reduce water consumption by 21 percent by 2014 (against a 2009 baseline), we established a goal to reduce water consumption by 35% by 2020 (against a 2010 baseline). Water consumption in 2015 was down 38% against the 2020 goal.

See more detailed information on water consumption and our new 2020 goal.

2012 Down 35% from 2009
2013 Down 35% from 2009
2014 Down 28% from 2010
2015 Down 38% from 2010
Reducing Greenhouse Gas Emissions

Since 2012, Scope 1 (direct) and 2 (indirect) greenhouse gas emissions are down 20 percent.* The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

* Note: The 2012 baseline has been restated. In accordance with the Greenhouse Gas Protocol, inventory adjustments are completed each year as a result of the opening and closing of facilities and the use of more appropriate emission factors to make data and performance trends between years more comparable.

See more detailed information on greenhouse gas emissions.

2013 Down 4% from 2012
2014 Down 9% from 2012
2015 Down 20% from 2012
New Products Achieve the ENERGY STAR® Rating

In 2015, 100 percent of our new eligible products met ENERGY STAR requirements. We’ve continuously reduced power consumption of our laser-based printing products by adjusting fuser design, changing properties of toner, implementing more efficient electronic controls and improving the entire xerographic system.

See more detailed information on ENERGY STAR® ratings for Xerox Products.

2012 100%
2013 100%
2014 100%
2015 100%
End-of-Life Management

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 47,500 metric tons of waste from entering landfills in 2015 alone.

Learn more about the Xerox Green World Alliance.

2012 99.8%
2013 99.2%
2014 96%
2015 99.8%

Energy Use Reduction

At the conclusion of the Energy Challenge program, we successfully reduced energy consumption by 31 percent and cut emissions by 42 percent — that’s 210,000 tons of carbon dioxide equivalents (CO2e). Our new corporate-wide goal is to reduce energy consumption an additional 20 percent by 2020 (from a 2012 baseline). In 2015, we reduced energy consumption by 12 percent and cut emissions by 20 percent — that’s 65,000 tons of carbon dioxide equivalents (CO2e).*

* Excludes data centers numbers. Energy Challenge 2012 included fleet and facilities for the Technology Business (and Services where co-located). Energy Goal 2020 encompasses all parts of our business.

ENERGY / GHGs Reduction from 2002 Baseline Reduction from 2012 Baseline
2012 2013 2014 2015
% Reduction Energy Use from Baseline (Scope 1 and 2) 20% reduction by 2020 with a new baseline established in 2012 33% 2% 7% 12%
% Reduction GHG Emissions from Baseline (Scope 1 and 2) 20% reduction by 2020 with a new baseline established in 2012 42% 4% 9% 20%
Reducing Emissions by Reducing Employee Air Travel

Business travel plays a role in contributing to greenhouse gas emissions. In recent years, we’ve promoted videoconferencing and other technology as environmentally friendly alternatives to air travel. Thanks to these efforts, we’ve reduced emissions due to air travel by 7 percent per employee from 2012. This is equivalent to 0.1 (1000 MT CO2 eq) per employee.

The Xerox Foundation 2015 Giving

In 2015, more than 2,500 non-profit organizations, colleges and universities received direct financial support from The Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Employee and community affairs
  • National and cultural affairs

Learn more about The Xerox Foundation.

See more detailed information on The Xerox Foundation giving.

2012 $13.5 million
2013 $13.5 million
2014 $13.5 million
2015 $13.5 million
The Xerox Community Involvement Program

The Xerox Community Involvement Program links our corporate giving with the voluntary spirit of our employees as they become involved in the communities where they live and work. Since the program began in 1974, thousands of Xerox people have been involved in regional, community-focused projects each year.

Learn more about The Xerox Foundation.

See more detailed information on community involvement programs.

2012 12,500 Employees
700 Projects
2013 13,000 Employees
800 Projects
2014 13,000 Employees
800 Projects
2015 12,000 Employees
800 Projects
Voice of the Employee Survey

For over 45 years, our senior teams have surveyed employees and acted upon that feedback. Our Voice of the Employee (VOE) survey was administered in October and November 2015. We received results from 61 countries in 20 languages. Nearly 66,000 employees shared their thoughts and knowledge from every division, every job function* and every job level. The chart below represents the percentage of satisfied employees.

See more detailed information on employee satisfaction surveys.

2011 74%
2012 77%*
2013 73%
2014 n/a
2015 73%

*In 2012, the survey was distributed to around 14,000 employees in Europe, Canada and our developing markets. All other years reflect a larger global population.

Employee Diversity — Female Employees

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet changing demands for our products and services. Simply stated, a balanced workforce makes good business sense.

In the U.S., 60 percent of employees are women, and women represent 32 percent of executive and senior-level managers. Diversity reporting is not tracked in most other countries.

The chart below displays the percentage of executive and senior-level managers who were women over the past four years in the U.S.

Learn more about diversity at Xerox.

2012 26.0%
2013 27.2%
2014 27.0%
2015 32.0%
Employee Diversity — Minority Employees

Employees with different ways of thinking — and different ways of perceiving our world — are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource and a key to achieving critical business results.

Minorities represent 48 percent of employees and 15 percent of executive and senior-level managers in the U.S. Diversity reporting is not tracked in most other countries.

The chart below displays the percentage of minority employees in our U.S. workforce over the past four years.

Learn more about diversity at Xerox.

2012 39.4%
2013 40.3%
2014 42%
2015 48%
Monitoring the Safety of our Employees

In 2015, our Technology operation’s total recordable injury (TRI) rate decreased 7 percent. These performance improvements are reflective of increased safety awareness and communications to our employees, as well as focused safety management processes within our management teams.

See more detailed information on our recordable injury rates.

2012 Up 5% from 2011
2013 Down 3% from 2012
2014 Down 12% from 2013
2015 Down 7% from 2014
Preventing Injuries and Illnesses

In 2015, our global Technology operation’s day away from work case (DAFW) rate decreased by 6 percent from 2014 levels. These performance improvements are reflective of increased safety awareness as well as communications to our employees, and focused safety management processes within our management teams.

See more detailed information on work injury rates at Xerox.

2012 Up 13% from 2011
2013 Down 12% from 2012
2014 Down 7% from 2013
2015 Down 6% from 2014
Topping the Competition

Xerox is the leader in equipment revenue market share.* We offer the industry’s broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.**

*Color and WW Total Equipment Sale Revenue (ESR) Share. **Equipment revenue (shipment value) in the hardcopy peripheral industry. Source: IDC WW Quarterly HCP Tracker, Final Historical 4Q15.

Learn more about Xerox products.

2012 #1
2013 #1
2014 #1
2015 #1
Innovating for the Future

Xerox was granted 938 U.S. patents in 2015, ranking the company as one of the world’s top innovators. Additionally, combined with the 614 patents awarded to our joint research partner, Fuji Xerox Co. Ltd., Xerox researchers also received about 1,550 patents in 2015.

Learn more about innovation at Xerox.

See more information on our patent filings.

2012 1,900
2013 1,968
2014 1,949
2015 1,550
Measuring Customer Satisfaction

In 2011, we began investing in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe, providing detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2012

We continued our investment in the customer satisfaction process begun in 2011 to ensure our award-winning service and customer-centric approach builds customer loyalty and trust.

2013

We further developed our customer satisfaction process and saw positive results, both in the feedback from our customers and in the internal measures we use to assess the quality of what we are delivering to the marketplace.

2014

Xerox centralized client satisfaction measurement activities and provided governance and oversight on the measurement process with emphasis on improving our closed-loop follow-up process. From 2013 to 2014, Xerox improved average satisfaction scores in six out of eight customer experience areas we measure in our quarterly global relationship survey.

2015

We continue to measure the perceptions of our customers globally, using relationship and expanded touch-point Voice of the Customer programs. In 2015, we focused on increasing customer participation and managing for a quicker closed-loop follow-up. Having a significant amount of feedback is important to help us deliver value to our customers, and we take action on their feedback.

Industry Analysts Recognize Xerox as a Market Leader

Our commitment to our customers has gained worldwide recognition.

Xerox has been named a leader in the Gartner Magic Quadrant for Managed Print and Content Services for eight consecutive years (most recently December 2015) and a leader in the Gartner Magic Quadrant for Customer Management Contact Center BPO in 2012-14 and again in 2016 (no reporting in 2015).

We have also been named a leader in the Magic Quadrant for Finance and Accounting BPO (most recently June 2015) for 3 years.1

1Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Many independent industry analysts position Xerox services and products as leaders in multiple categories. Selected awards are displayed in the listing below.

2012
  • Forrester Research, Inc.: Cited as a leader in The Forrester Wave™: Managed Print Services, Q2 2012
  • IDC MarketScape Reports: An IDC MarketScape leader for U.S. Shared, Networked MFPs for the Distributed Office; EMEA Managed Print Services
  • Quocirca: Market leader for MPS Landscape
2013
  • Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing; Contact Center Outsourcing
  • HfS Research BluePrint: Winner’s Circle for Healthcare Payer BPO Services
  • IDC MarketScape Reports: An IDC MarketScape leader for Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals
  • NelsonHall NEAT Reports: Leader in Benefits Administration Services
  • Quocirca: Market leader for MPS Landscape
2014
  • Everest Group: PEAK Matrix Assessment Leader for Contact Center Outsourcing; Contact Center Outsourcing Market for the Healthcare Industry
  • IDC MarketScape Reports: An IDC MarketScape leader in Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals
  • NelsonHall NEAT Reports: Leader in Benefits Administration; Learning BPO
  • Quocirca: Worldwide Market Leader in Managed Print Services
2015
  • Everest Group: PEAK Matrix Assessment Leader for Contact Center Outsourcing; Healthcare Payer BPO
  • IDC MarketScape Reports: An IDC MarketScape leader in U.S. Managed Workflow Services Hardcopy Vendor Assessment; Western Europe Managed Workflow Services Hardcopy Vendor Assessment; Worldwide Finance and Accounting BPO Services; U.S. Smart Multifunction Peripherals
  • NelsonHall NEAT Reports: Leader in Health & Welfare Administration; Learning BPO; Workers’ Compensation BPS
  • Quocirca: Worldwide Market Leader in Managed Print Services
The Xerox Board of Directors: Maintaining Independence

Based on standards for independence developed by the New York Stock Exchange, 87.5 percent of the Xerox Board is composed of directors who qualify as independent directors. The Board includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.

2012 90%
2013 90%
2014 89%
2015 87.5%