In 2016, we updated our materiality matrix to align with Global Reporting Initiative (GRI) G4 Guidelines, company strategy and stakeholder feedback. We examined changing external factors including regulations and standards, social challenges people face around the world, our evolving business model, and the environmental impact of our products, services, processes and operations. Our assessment included an array of fact-finding forums including interviews and workshops with internal stakeholders and Xerox leaders. We reflected on discussions with external stakeholders as well as feedback from our employees and concluded:

  • Managing operations responsibly across our value chain — from decreasing environmental impact and protecting customer privacy to promoting diversity and ensuring ethical behavior — remains a priority for Xerox.
  • Product, service and operations-related opportunities, such as improving energy efficiency and expanding access to technology, represent the leading areas where we can create value for society and for our business. Enhancing health, safety and labor conditions in our global value chain is among the most important ways we can drive sustainable development.

With these findings, we updated Corporate Social Responsibility (CSR) goals and priorities, further defined our governance structure and reaffirmed the importance of our partnerships with non-government organizations, customers, academia and regulatory agencies. Our Code of Conduct covering Human Rights, Ethics and Sustainability continues to be the foundation of our management approach to which we hold our employees and global suppliers accountable.

The following schematic summarizes the results of our materiality assessment:

Xerox Material Aspects