GRI Guidelines

Xerox relies on the Global Reporting Initiative (GRI) G4 Sustainability Guidelines to determine the content and performance metrics for key sections of this report. A table linking the content of this report to the Standard Disclosures from the GRI follows. Information about GRI is available at www.globalreporting.org.

Global Reporting Initiative (GRI) in Xerox 2014 Citizenship Report

General Standard Disclosures
Strategy and Analysis
G4-1CEO statement on sustainabilityGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCEO Letter
G4-2Description of key impacts, risks and opportunitiesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCEO Letter, Our Progress, Risk Management, Preserving the Planet
Organizational Profile
G4-3Name of the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCEO Letter
G4-4Primary brands, products and/or servicesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile
G4-5Location of organization’s headquartersGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile
G4-6

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report

Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile
G4-7Nature of ownership and legal formGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship Report

Xerox is a corporation organized and incorporated under the laws of the State of New York. Xerox stock is publicly traded on the New York Stock Exchange.

G4-8Markets served Global Reporting Initiative (GRI) in Xerox 2014 Citizenship Report

Company Profile

G4-9Scale of the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile
G4-10Total number of employees by employment contract and gender; permanent employees by employment type and gender; total workforce by employees, supervised workers and by gender; total workforce by region and genderGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGlobal Workforce
G4-11Percentage of total employees covered by collective bargaining agreementsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEmployee Rights
G4-12Description of organization’s supply chainGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSupplier Relations
G4-13Significant changes during the reporting period regarding the organization’s size, structure, ownership, or supply chainGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThere were no significant changes to Xerox's size, structure or ownership during 2013.
G4-14Explanation of whether and how the precautionary approach or principle is addressed by the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportRisk Management , Sustainable Services and Products
G4-15Externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or which it endorsesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportOur Stakeholders, Human Rights, Supplier Relations, Ethics and Integrity, Preserving the Planet
G4-16List of memberships of associations and national or international advocacy organizations in which the organization is involvedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHuman Rights, Public Policy, Preserving the Planet
Identified Material Aspects and Boundaries
G4-17Entities included in the organization’s consolidated financial statements and whether any of these are not covered in the reportGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship Report2013 Annual Report, Consolidated Financial Statements, page 60.
G4-18Process for defining report content and aspect boundaries and how the organization implemented the Reporting Principles for Defining Report ContentGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHow We Report, Our Stakeholders, Materiality
G4-19Identified material AspectsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportMateriality
G4-20For each material Aspect, the Aspect Boundary within the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThroughout this report.
G4-21For each material Aspect, the Aspect Boundary outside the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThroughout this report.
G4-22Effect of any restatements of information provided in previous reports, and the reasons for such restatementsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThere have been no restatements of data in this report.
G4-23Significant changes from previous reporting periods in the Scope and Aspect BoundariesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThere have been no significant changes to the scope and aspect boundaries.
Stakeholder Engagement
G4-24Stakeholder groups engaged by the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportOur Stakeholders, Supplier Relations, Ethics and Integrity, Investor Relations, Serving Customers, Preserving the Planet, Employee Engagement, The Xerox Foundation
G4-25Basis for identification and selection of stakeholders with whom to engageGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportOur Stakeholders
G4-26Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder groupGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportOur Stakeholders, Supplier Relations, Ethics and Integrity, Investor Relations, Serving Customers, Preserving the Planet, Employee Engagement, The Xerox Foundation
G4-27Key topics and concerns raised through stakeholder engagement and organization’s responseGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportMateriality, Our Stakeholders, Investor Relations, Serving Customers, Preserving the Planet, Employee Engagement, The Xerox Foundation
Report Profile
G4-28Reporting periodGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHow We Report
G4-29Date of most recent previous reportGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHow We Report
G4-30Reporting cycleGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHow We Report
G4-31Contact point for questions regarding reportGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCitizenship Contact
G4-32GRI indexGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGRI Guidelines. This report contains Standard Disclosures from the GRI Sustainability Reporting Guidelines.
G4-33Policy and current practice with regard to seeking external assurance for the reportGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHow We Report
Governance
G4-34Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversightGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-35Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employeesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-37Process for consultation between stakeholders and the highest governance body on economic, environmental and social topicsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Employee Engagement
G4-38Composition of the highest governance body and its committeesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-39Whether the Chair of the highest governance body is also an executive officerGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-40Nomination and selection process for highest governance body and its committees and criteria used for nominating and selecting highest governance body membersGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-41Processes for the highest governance body to ensure conflicts of interest are avoided and managedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-44Processes for evaluation of highest governance body’s performance with respect to governance of economic, environmental and social topics; whether evaluation is independent, evaluation frequency, whether such evaluation is a self-assessment; actions taken in response to evaluation of the highest governance body’s performance including, as a minimum, changes in membership and organizational practiceGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance; evaluation is a self-assessment by the Board.
G4-45Highest governance body’s role in identification and management of economic, environmental, and social impacts, risks and opportunitiesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Risk Management
G4-46Highest governance body’s role in reviewing effectiveness of the organization’s risk management processes for economic, environmental and social topicsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Risk Management
G4-47Frequency of the highest governance body’s review of economic, environmental and social impacts, risks and opportunitiesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Risk Management
G4-49Process for communicating critical concerns to the highest governance bodyGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Employee Engagement
G4-51Remuneration policies for the highest governance body and senior executives and relation to economic, environmental and social objectivesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-52Process for determining remuneration; whether remuneration consultants are involved in determining remuneration and whether they are independent of managementGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance
G4-53How stakeholders’ views are sought and taken into account regarding remuneration, including results of votes on remuneration policies and proposalsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGovernance, Employee Engagement
Ethics and Integrity
G4-56Organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethicsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile, Ethics and Integrity, Human Rights, Preserving the Planet
G4-57Internal and external mechanisms for seeking advice on ethical and lawful behaviorGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
G4-58Internal and external mechanisms for reporting concerns about unethical or unlawful behaviorGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
 
Economic Disclosures
G4-DMADisclosures on Management ApproachGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile, CEO Letter, 2013 Annual Report
Economic Performance
G4-EC1Direct economic value generated and distributedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompany Profile, The Xerox Foundation, 2013 Annual Report
G4-EC2Financial implications and other risks and opportunities for the organization's activities due to climate changeGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportPreserving the Planet, Carbon Disclosure Project
G4-EC3Coverage of the organization's defined benefit plan obligationsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship Report2013 Annual Report
Indirect Economic Impacts
G4-EC7Development and impact of infrastructure investments and services supportedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThe Xerox Foundation
G4-EC8Significant indirect economic impacts, including the extent of impactsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportThe Xerox Foundation
Procurement Practices
G4-EC9Proportion of spending on local suppliers at significant locations of operationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSupplier Relations
 
Environmental Disclosures
G4-DMADisclosures on Management Approach Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportPreserving the Planet
Energy
G4-EN3Energy consumption within the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN4Energy consumption outside of the organizationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSustainable Services and Products
G4-EN5Energy intensityGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress
G4-EN6Reduction of energy consumptionGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN7Reductions in energy requirements of products and servicesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
Water
G4-EN8Total water withdrawal by sourceGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
Biodiversity
G4-EN12Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areasGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSustainable Services and Products
Emissions
G4-EN15Direct greenhouse gas (GHG) emissions (Scope 1)Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN16Energy indirect greenhouse gas (GHG) emissions (Scope 2)Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN17Other indirect greenhouse gas (GHG) emissions (Scope 3)Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN18Greenhouse gas (GHG) emissions intensityGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN19Reduction of greenhouse gas (GHG) emissionsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN20Emissions of ozone-depleting substances (ODS)Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportResponsible Operations
G4-EN21NOₓ, SOₓ, and other significant air emissionsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
Effulents and Waste
G4-EN22Total water discharge by quality and destinationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress
G4-EN23Total weight of waste by type and disposal methodGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
G4-EN24Total number and volume of significant spillsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
Products and Services
G4-EN27Extent of impact mitigation of environmental impacts of products and servicesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSustainable Services and Products
G4-EN28Percentage of products sold and their packaging materials that are reclaimed by categoryGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSustainable Services and Products
Compliance
G4-EN29Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulationsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGoals and Progress, Responsible Operations
 
Social Disclosures Related to Labor Practices and Decent Work
G4-DMADisclosures on Management Approach Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEvolving the Workplace
Employment
G4-LA1Total number and rates of new employee hires and employee turnover by age group, gender and regionGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportGlobal Workforce
G4-LA2Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operationGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCompensation and Benefits
Occupational Health and Safety
G4-LA6Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities, by region and by genderGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHealth, Wellness and Safety, Our Progress
Training and Education
G4-LA10Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endingsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportLeadership Development
Diversity and Equal Opportunity
G4-LA12Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversityGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportDiversity and Inclusion
 
Social Disclosures Related to Human Rights
G4-DMADisclosures on Management ApproachGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportHuman Rights, Ethics and Integrity, Supplier Relations
Investment
G4-HR1Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screeningGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSupplier Relations
G4-HR2Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trainedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
Non-Discrimination
G4-HR3Total number of incidents of discrimination and corrective actions takenGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
Security Practices
G4-HR7Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operationsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
 
Social Disclosures Related to Society
G4-DMADisclosures on Management Approach Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity, Public Policy
Anti-Corruption
G4-SO3Total number and percentage of operations assessed for risks related to corruption and the significant risks identifiedGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
G4-SO4Communication and training on anti-corruption policies and proceduresGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
G4-SO5Confirmed incidents of corruption and actions takenGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportEthics and Integrity
Public Policy
G4-SO6Total value of political contributions by country and recipient/beneficiaryGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportPublic Policy
Anti-Competitive Behavoir
G4-SO7Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices and their outcomesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship Report2013 Annual Report, Note 17 of the Consolidated Financial Statements, page 112.
 
Social Disclosures Related to Product Responsibility
G4-DMADisclosures on Management Approach Global Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportServing Customers
G4-PR1Percentage of significant product and service categories for which health and safety impacts are assessed for improvementGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSafe Services and Products
G4-PR2Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life-cycle, by type of outcomesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSafe Services and Products
Product and Service Labeling
G4-PR3Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirementsGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSafe Services and Products
G4-PR4Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomesGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportSafe Services and Products
G4-PR5Results of surveys measuring customer satisfactionGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportCustomer Satisfaction
Customer Privacy
G4-PR8Total number of substantiated complaints regarding breaches of customer privacy and losses of customer dataGlobal Reporting Initiative (GRI) in Xerox 2014 Citizenship ReportData Privacy
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Our Progress in 2013

View:

The Xerox Board of Directors: Maintaining Independence

Sustaining Business

Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is approximately 90 percent independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board's independence and our governance policies: www.xerox.com/governance.

2010201120122013
88%90%90%90%

Voice of employee survey

Evolving the Workplace

Our proprietary Voice of the Employee Survey allows managers to assess their employees' satisfaction with their job, work group, manager and Xerox as a whole.

Since 2009, we have surveyed 100% of our global population across 49 countries and in 26 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.

We received 68,500 responses to our 2013 Voice of the Employee survey. We will administer the survey again in 2015.

See more detailed information on employee satisfaction surveys.

2010201120122013
72%74%75%*73%

*In 2012, the survey was distributed to around 14,000 employees in Europe, Canada and our developing markets. All other years reflect a larger global population.

Addressing employee inquiries

Evolving the Workplace

The Sentinel Customer Satisfaction Assurance Systemtm, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

The chart below displays the number of employee inquiries we received and routed for resolution. The decline in inquiries in recent years is due to the overall resolution of systemic issues and the ability for employees to provide comments/suggestions or raise a technical issue.

2010201120122013
6,6983,2912,7452,185

Employee Diversity – Women Employees

Evolving the Workplace

We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced workforce makes good business sense.

In the U.S., 53.2 percent of employees are women, and women represent 27 percent of executive and senior-level managers. Diversity reporting is not tracked in most other countries.

The chart below displays the percentage of executive and senior-level managers who were women over the past four years in the U.S.

Learn more about diversity at Xerox.

2010201120122013
23.8%25.0% 26.0% 27.2%

Employee Diversity – Minority Employees

Evolving the Workplace

Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.

Minorities represent 40.3 percent of employees and 12 percent of executive and senior-level managers in the U.S. Diversity reporting is not tracked in most other countries.

The chart below displays the percentage of minority employees in our U.S. workforce over the past four years.

Learn more about diversity at Xerox.

2010201120122013
37.5%37.5%39.4%40.3%

Monitoring the safety of our employees

Evolving the Workplace

The health of our business depends on the health and safety of our workforce. In 2013, an ongoing project to improve employee safety awareness and inspection of safe work practices resulted in a declining frequency of injuries.

See more detailed information on our recordable injury rates.

2010201120122013
Up 18% from 2009Down 1% from 2010Up 5% from 2011Down 3% from 2012

Preventing Injuries and Illnesses

Evolving the Workplace

The health of our business depends on the health and safety of our workforce. In 2013, an ongoing project to improve employee safety awareness and inspection of safe work practices resulted in a declining frequency of days away from work cases.

See more detailed information on work injury rates at Xerox.

2010201120122013
Up 4% from 2009Up 6% from 2010Up 13 % from 2011Down 12% from 2012

Topping the competition

Serving Customers

Xerox is the leader in equipment revenue market share*. We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.

*Equipment revenue (shipment value) in the hardcopy peripheral industry. Source: IDC WW Quarterly HCP Tracker, Final Historical 1Q14.

Learn more about Xerox products.

2010201120122013
#1#1#1#1

Innovating for the future

Serving Customers

Xerox was granted 1,168 U.S. patents in 2013, ranking the company as one of the world's top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 800 U.S. patents. The Xerox group garnered 1,968 patents total.

Xerox and Fuji Xerox collectively invest about $1.3 billion annually in research, development and engineering.

*Total patents earned along with Fuji Xerox Group.

Learn more about innovation at Xerox.

See more information on our patent filings.

2010201120122013
1,6051,6181,9001,968

Measuring Customer Satisfaction

Serving Customers

Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, online, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.

In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.

2010201120122013
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support.In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. In 2013, we further developed our new customer satisfaction process and saw positive results, both in the feedback from our customers and in the internal measures we use to assess the quality of what we are delivering to the marketplace.

Industry Analysts Recognize Xerox As A Market Leader

Serving Customers

Our commitment to our customers has gained worldwide recognition.

Xerox has been named a leader in the Gartner Magic Quadrant for Managed Print Services for six consecutive years (most recently Oct. 21, 2013) and a leader in the Gartner Magic Quadrant for Customer Management Contact Center BPO for two consecutive years (most recently Dec. 24, 2013).1

Many independent industry analysts rate Xerox services and products as leaders in multiple categories. Selected awards are displayed in the chart.

1Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

2010201120122013
IDC: an IDC MarketScape leader for Worldwide Managed Print Services.

Quocirca: Market leader for MPS Landscape.
IDC: an IDC MarketScape leader for Worldwide Managed Print Services.

Quocirca: Market leader for MPS Landscape.

Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing.
IDC: an IDC MarketScape leader for U.S. Shared, Networked MFPs for the Distributed Office; EMEA Managed Print Services.

Forrester Research, Inc.: cited as a leader in The Forrester Wave™: Managed Print Services, Q2 2012.

Quocirca: Market leader for MPS Landscape.
IDC: an IDC MarketScape leader for Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals.

Quocirca: Market leader for MPS Landscape.

HfS Research BluePrint: Winner's Circle for Healthcare Payer BPO Services.

Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing; Contact Center Outsourcing.

NelsonHall NEAT: Leader in Benefits Administration Services.

Xerox Foundation

Caring for Communities

In 2013, more than 2,500 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:

  • Education and workforce preparedness
  • Science and technology
  • Employee and community affairs
  • National and cultural affairs

Learn more about the Xerox Foundation.

See more detailed information on Xerox Foundation giving.

2010201120122013
$12.5 million$13.5 million$13.5 million$13.5 million

The Xerox Community Involvement Program

Caring for Communities

The Xerox Community Involvement Program links the voluntary spirit of our employees to get involved in the communities where we live and work. Since 1974 when the program began, more than 500,000 Xerox people have been involved in regional, community-focused projects.

Learn more about the Xerox Foundation.

See more detailed information on community involvement programs.

2010201120122013
10,000 Employees

700 Projects
12,000 Employees

750 Projects
12,500 Employees

700 Projects
13,000 Employees

800 Projects

Our goal: Zero waste to landfills

Preserving the Planet

To pave the way for our ultimate goal of zero waste to landfills, we aimed to achieve a 50 percent reduction in landfill rate between 2009 and 2015. We reached this target three years early, and in 2013 we surpassed it.

See more detailed information on Xerox recycling.

2010201120122013
Down 25%
from 2009
Down 25%
from 2009
Down 50%
from 2009
Down 60%
from 2009

Conserving water

Preserving the Planet

As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Since 2009, water consumption has decreased by 35 percent.

See more detailed information on water consumption.

2010201120122013
Down 7% from 2009Down 21% from 2009Down 35% from 2009Down 35% from 2009

Reducing greenhouse gas emissions

Preserving the Planet

Since 2009, Scope 1 (direct) and 2 (indirect) greenhouse gas emissions are down 24 percent in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.

See more detailed information on greenhouse gas emissions.

2010201120122013
No change from 2009Down 8% from 2009Down 13% from 2009Down 24% from 2009

New products achieve the ENERGY STAR® rating

Preserving the Planet

In 2013, 100 percent of our new eligible products met the current ENERGY STAR (July 2009) requirements. We've continuously reduced power consumption of our laser-based printing products by adjusting fuser design, changing properties of toner, implementing more efficient electronic controls and improving the xerographic system as a whole.

See more detailed information on ENERGY STAR® ratings for Xerox Products.

2010201120122013
100%100%100%100%

End-of-Life Management

Preserving the Planet

Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 33,000 metric tons of waste from entering landfills in 2013 alone.

Learn more about the Xerox Green World Alliance.

2010201120122013
97%98%99.3%99.1%

Reducing emissions by reducing employee air travel

Preserving the Planet

Business travel plays a big role in contributing to greenhouse gas emissions. In recent years, we've promoted videoconferencing and other technology as environmentally friendly alternatives to air travel. Thanks to these efforts, we've reduced emissions due to air travel by 20 percent per employee every year since 2010.

See more detailed information on carbon dioxide equivalents (C02e).

2010201120122013
Baseline yearDown 20% per employee from 2010Down 20% per employee from 2010Down 20% per employee from 2010

Energy Use Reduction

Preserving the Planet

Following achievement of our "Energy Challenge 2012," we adopted a new goal of reducing greenhouse gas emissions by 10 percent across all company operations by 2017. In 2013, we attained a 6 percent reduction – more than half of our five-year goal.

To allow for consistent reporting, the chart below depicts achievement against the original 2002 baseline.

See more detailed information on energy use reduction.

2010201120122013
Down 21% from 2002Down 27% from 2002Down 33% from 2002Down 39% from 2002