Caring for Communities
Giving back to our communities is part of our DNA. We support many worthwhile causes through grants, and where we really shine is through the selfless donations of time and talent from our people.

See how we're measuring success
Our Progress in 2013
Sustaining Business
Independence of
the Board90%
Board
IndependenceEvolving the Workplace
Employee Satisfaction
73%
Satisfied
EmployeesEvolving the Workplace
Employee Inquiries
2,185
Received and
Routed for
ResolutionEvolving the Workplace
Diversity: Women in Management
27%
of Senior
Managers in
U.S.Evolving the Workplace
Diversity: Minorities in Workforce
40%
of Employees
in U.S.Evolving the Workplace
Recordable Injury
Rate3%
Decrease
from 2012Evolving the Workplace
Days Away from
Work Case Rate12%
Decrease
from 2012Serving Customers
Equipment Market
Share#1
Equipment
Revenue
Market ShareServing Customers
Patents Awarded
to Xerox1,968
Patents
GrantedServing Customers
Customer Service
A+
Customer
Service
ExperienceServing Customers
Market Leadership
✓
Confirmed
Industry leaderCaring for Communities
Xerox Foundation
Giving$13.5
Millions in
Grants and
GivingCaring for Communities
Employees in Community Activities
13K
Employees,
800 ProjectsPreserving the Planet
Landfill / Incineration Rate
60%
Reduction
from 2009Preserving the Planet
Water Consumption
35%
Reduction
from 2009Preserving the Planet
Greenhouse Gas
Emissions24%
Reduction
from 2009Preserving the Planet
Achieving ENERGY STAR® Rating
100%
of New
ProductsPreserving the Planet
Reuse / Recycle / Remanufacture Rate
99.1%
of Customer
Returned
Equipment, Parts and SuppliesPreserving the Planet
Scope 3 GHG
Emissions20%
Reduction in
Emissions from
Air TravelPreserving the Planet
Energy Use
Reduction39%
from "Energy
Challenge"
Baseline Year 2002
Sustaining Business
Independence of the Board
90% Board Independence
Read MoreEvolving the Workplace
Employee Satisfaction
73% Satisfied Employees
Read MoreEvolving the Workplace
Employee Inquiries
2,185 Received and Routed for Resolution
Read MoreEvolving the Workplace
Diversity: Women In Management
27% of Senior Managers in U.S.
Read MoreEvolving the Workplace
Diversity: Minorities In Workforce
40% of Employees in U.S.
Read MoreEvolving the Workplace
Recordable Injury Rate
3% Decrease from 2012
Read MoreEvolving the Workplace
Days Away from Work Case Rate
12% Decrease from 2012
Read MoreServing Customers
Equipment Market Share
#1 Equipment Revenue Market Share
Read MoreServing Customers
Patents Awarded to Xerox
1,968 Patents Granted
Read MoreServing Customers
Customer Service
A+ Customer Service Experience
Read MoreServing Customers
Market Leadership
Confirmed Industy Leader
Read MoreCaring for Communities
Xerox Foundation Giving
$13.5 Millions in Grants and Giving
Read MoreCaring for Communities
Employees in Community Activities
13K Employees, 800 Projects
Read MorePreserving the Planet
Landfill / Incineration Rate
60% Reduction from 2009
Read MorePreserving the Planet
Water Consumption
35% Reduction from 2009
Read MorePreserving the Planet
Greenhouse Gas Emissions
24% Reduction from 2009
Read MorePreserving the Planet
Achieving ENERGY STAR® Rating
100% of New Products
Read MorePreserving the Planet
Reuse / Recycle / Remanufacture Rate
99.1% of Customer Returned Equipment, Parts and Supplies
Read MorePreserving the Planet
Scope 3 GHG Emissions
20% Reduction in Emissions from Air Travel
Read MorePreserving the Planet
Energy Use Reduction
39% from "Energy Challange" Baseline Year 2002
Read More
The Xerox Board of Directors: Maintaining Independence
Sustaining Business
Based on standards for independence developed by the New York Stock Exchange, the Xerox Board of Directors is approximately 90 percent independent. It includes one non-independent director: Xerox Chairman and CEO Ursula M. Burns. Learn more about the Board's independence and our governance policies: www.xerox.com/governance.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
88% | 90% | 90% | 90% |
Voice of employee survey
Evolving the Workplace
Our proprietary Voice of the Employee Survey allows managers to assess their employees' satisfaction with their job, work group, manager and Xerox as a whole.
Since 2009, we have surveyed 100% of our global population across 49 countries and in 26 languages. Each manager receives a personalized report to assist in developing action plans where needed. In addition, we capture global trend data and employee ideas.
We received 68,500 responses to our 2013 Voice of the Employee survey. We will administer the survey again in 2015.
See more detailed information on employee satisfaction surveys.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
72% | 74% | 75%* | 73% |
Addressing employee inquiries
Evolving the Workplace
The Sentinel Customer Satisfaction Assurance Systemtm, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.
The chart below displays the number of employee inquiries we received and routed for resolution. The decline in inquiries in recent years is due to the overall resolution of systemic issues and the ability for employees to provide comments/suggestions or raise a technical issue.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
6,698 | 3,291 | 2,745 | 2,185 |
Employee Diversity – Women Employees
Evolving the Workplace
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we're better able to understand and meet the changing demands for our products and services. Simply stated, a balanced workforce makes good business sense.
In the U.S., 53.2 percent of employees are women, and women represent 27 percent of executive and senior-level managers. Diversity reporting is not tracked in most other countries.
The chart below displays the percentage of executive and senior-level managers who were women over the past four years in the U.S.
Learn more about diversity at Xerox.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
23.8% | 25.0% | 26.0% | 27.2% |
Employee Diversity – Minority Employees
Evolving the Workplace
Employees with different ways of thinking – and different ways of perceiving our world – are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource – and a key to achieving critical business results.
Minorities represent 40.3 percent of employees and 12 percent of executive and senior-level managers in the U.S. Diversity reporting is not tracked in most other countries.
The chart below displays the percentage of minority employees in our U.S. workforce over the past four years.
Learn more about diversity at Xerox.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
37.5% | 37.5% | 39.4% | 40.3% |
Monitoring the safety of our employees
Evolving the Workplace
The health of our business depends on the health and safety of our workforce. In 2013, an ongoing project to improve employee safety awareness and inspection of safe work practices resulted in a declining frequency of injuries.
See more detailed information on our recordable injury rates.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Up 18% from 2009 | Down 1% from 2010 | Up 5% from 2011 | Down 3% from 2012 |
Preventing Injuries and Illnesses
Evolving the Workplace
The health of our business depends on the health and safety of our workforce. In 2013, an ongoing project to improve employee safety awareness and inspection of safe work practices resulted in a declining frequency of days away from work cases.
See more detailed information on work injury rates at Xerox.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Up 4% from 2009 | Up 6% from 2010 | Up 13 % from 2011 | Down 12% from 2012 |
Topping the competition
Serving Customers
Xerox is the leader in equipment revenue market share*. We offer the industry's broadest portfolio of document technology and services for businesses of any size, in any industry, anywhere around the world.
*Equipment revenue (shipment value) in the hardcopy peripheral industry. Source: IDC WW Quarterly HCP Tracker, Final Historical 1Q14.
Learn more about Xerox products.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
#1 | #1 | #1 | #1 |
Innovating for the future
Serving Customers
Xerox was granted 1,168 U.S. patents in 2013, ranking the company as one of the world's top innovators. Our joint venture in Japan, Fuji Xerox Co. Ltd., received 800 U.S. patents. The Xerox group garnered 1,968 patents total.
Xerox and Fuji Xerox collectively invest about $1.3 billion annually in research, development and engineering.
*Total patents earned along with Fuji Xerox Group.
Learn more about innovation at Xerox.
See more information on our patent filings.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
1,605 | 1,618 | 1,900 | 1,968 |
Measuring Customer Satisfaction
Serving Customers
Service and support for Xerox products earned five consecutive industry certifications from 2006-2010 under the J.D. Power and Associates Certified Technology Service and SupportSM program. All forms of customer support – phone, online, on-site – were evaluated by independent service industry experts who recognized our support services as among the best in class. These certification reviews have ensured we maintain process excellence in technical service delivery.
In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe and provides detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Achieved certification in the J.D. Power and Associates program for Certified Technology Service and Support. | In 2011, we chose to invest in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. | In 2012, we continued our investment in a new customer satisfaction process to ensure our award-winning service and customer-centric approach builds customer loyalty and trust. | In 2013, we further developed our new customer satisfaction process and saw positive results, both in the feedback from our customers and in the internal measures we use to assess the quality of what we are delivering to the marketplace. |
Industry Analysts Recognize Xerox As A Market Leader
Serving Customers
Our commitment to our customers has gained worldwide recognition.
Xerox has been named a leader in the Gartner Magic Quadrant for Managed Print Services for six consecutive years (most recently Oct. 21, 2013) and a leader in the Gartner Magic Quadrant for Customer Management Contact Center BPO for two consecutive years (most recently Dec. 24, 2013).1
Many independent industry analysts rate Xerox services and products as leaders in multiple categories. Selected awards are displayed in the chart.
1Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
IDC: an IDC MarketScape leader for Worldwide Managed Print Services. Quocirca: Market leader for MPS Landscape. | IDC: an IDC MarketScape leader for Worldwide Managed Print Services. Quocirca: Market leader for MPS Landscape. Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing. |
IDC: an IDC MarketScape leader for U.S. Shared, Networked MFPs for the Distributed Office; EMEA Managed Print Services. Forrester Research, Inc.: cited as a leader in The Forrester Wave™: Managed Print Services, Q2 2012. Quocirca: Market leader for MPS Landscape. |
IDC: an IDC MarketScape leader for Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals.
Quocirca: Market leader for MPS Landscape. HfS Research BluePrint: Winner's Circle for Healthcare Payer BPO Services. Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing; Contact Center Outsourcing. NelsonHall NEAT: Leader in Benefits Administration Services. |
Xerox Foundation
Caring for Communities
In 2013, more than 2,500 non-profit organizations, colleges and universities received direct financial support from the Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:
- Education and workforce preparedness
- Science and technology
- Employee and community affairs
- National and cultural affairs
Learn more about the Xerox Foundation.
See more detailed information on Xerox Foundation giving.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
$12.5 million | $13.5 million | $13.5 million | $13.5 million |
The Xerox Community Involvement Program
Caring for Communities
The Xerox Community Involvement Program links the voluntary spirit of our employees to get involved in the communities where we live and work. Since 1974 when the program began, more than 500,000 Xerox people have been involved in regional, community-focused projects.
Learn more about the Xerox Foundation.
See more detailed information on community involvement programs.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
10,000 Employees 700 Projects | 12,000 Employees 750 Projects | 12,500 Employees 700 Projects | 13,000 Employees 800 Projects |
Our goal: Zero waste to landfills
Preserving the Planet
To pave the way for our ultimate goal of zero waste to landfills, we aimed to achieve a 50 percent reduction in landfill rate between 2009 and 2015. We reached this target three years early, and in 2013 we surpassed it.
See more detailed information on Xerox recycling.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Down 25% from 2009 | Down 25% from 2009 | Down 50% from 2009 | Down 60% from 2009 |
Conserving water
Preserving the Planet
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Since 2009, water consumption has decreased by 35 percent.
See more detailed information on water consumption.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Down 7% from 2009 | Down 21% from 2009 | Down 35% from 2009 | Down 35% from 2009 |
Reducing greenhouse gas emissions
Preserving the Planet
Since 2009, Scope 1 (direct) and 2 (indirect) greenhouse gas emissions are down 24 percent in our Document Technology business. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.
See more detailed information on greenhouse gas emissions.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
No change from 2009 | Down 8% from 2009 | Down 13% from 2009 | Down 24% from 2009 |
New products achieve the ENERGY STAR® rating
Preserving the Planet
In 2013, 100 percent of our new eligible products met the current ENERGY STAR (July 2009) requirements. We've continuously reduced power consumption of our laser-based printing products by adjusting fuser design, changing properties of toner, implementing more efficient electronic controls and improving the xerographic system as a whole.
See more detailed information on ENERGY STAR® ratings for Xerox Products.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
100% | 100% | 100% | 100% |
End-of-Life Management
Preserving the Planet
Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 33,000 metric tons of waste from entering landfills in 2013 alone.
Learn more about the Xerox Green World Alliance.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
97% | 98% | 99.3% | 99.1% |
Reducing emissions by reducing employee air travel
Preserving the Planet
Business travel plays a big role in contributing to greenhouse gas emissions. In recent years, we've promoted videoconferencing and other technology as environmentally friendly alternatives to air travel. Thanks to these efforts, we've reduced emissions due to air travel by 20 percent per employee every year since 2010.
See more detailed information on carbon dioxide equivalents (C02e).
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Baseline year | Down 20% per employee from 2010 | Down 20% per employee from 2010 | Down 20% per employee from 2010 |
Energy Use Reduction
Preserving the Planet
Following achievement of our "Energy Challenge 2012," we adopted a new goal of reducing greenhouse gas emissions by 10 percent across all company operations by 2017. In 2013, we attained a 6 percent reduction – more than half of our five-year goal.
To allow for consistent reporting, the chart below depicts achievement against the original 2002 baseline.
See more detailed information on energy use reduction.
2010 | 2011 | 2012 | 2013 |
---|---|---|---|
Down 21% from 2002 | Down 27% from 2002 | Down 33% from 2002 | Down 39% from 2002 |