Learning, Development and Leadership

Learning and development is a key component to maintain our competitiveness and strengthen our talent base. Our recruiting and development strategies help to bring some of the best and brightest employees into challenging roles and experiences at Xerox. We offer learning opportunities for employees worldwide through eLearning, instructor-led virtual and traditional classroom delivery, and online collaboration. We are continually researching new learning practices that leverage technology to integrate learning with work so our workforce can adapt quickly to changing market dynamics and requirements. We encourage employee participation in advanced degree and certification programs and, in some cases, supports with company-paid tuition assistance.

Because the education, growth and development of our employees are top priorities at Xerox, we provide a diverse set of resources available 24/7 online at our global virtual learning environment. In 2010, we enabled over 735,000 learning offerings, 75% virtually and 25% through formal instructor-led classroom training. Our proprietary eLearning application provides our workforce with a rich catalog of learning assets from which to choose and support both their formal and informal learning and development needs. More than 11,500 eLearning courses are offered in areas such as sales, technical, professional development and compliance training. Also, over 30,000 on-demand learning aids and Referenceware are provided to help our people perform their best work. In addition, there are nearly 500 learning paths for key positions and topic areas to enable our workforce to fulfill their potential.

We designed the company’s talent management strategy to differentiate and foster rewarding careers for Xerox employees and to develop the next generation of leaders. Managers identify “emerging leaders” on their team; they work with these individuals to create development plans that address training, education and future job opportunities. All employees have access to online training to improve functional and professional skills, and to unique development programs that are focused on enhancing employees’ preparedness for management.

At least once per year, Xerox CEO Ursula Burns and her senior team conduct detailed reviews of a diverse group of leaders who are poised to assume key management roles. The sessions assess individual performance and attributes of leadership while identifying appropriate career moves to prepare these leaders for much broader responsibilities.

In addition, the Company’s Human Resource Development Councils provide a forum for senior management to review the future needs of the organization, noting strengths, gaps and strategies to build the best and brightest teams for generations to come.