How We Report

Our sixth annual Xerox Report on Global Citizenship addresses our principles, policies and practices in areas viewed under the broad definition of corporate social responsibility, including governance and ethics, customer privacy and satisfaction, employee diversity and development, environmental initiatives, corporate donations and volunteerism, and much more. Our last report was published in December 2010.

In February 2010, we acquired Affiliated Computer Services (ACS). This report includes ACS activities unless where noted. This report includes global reporting metrics when available; some of our systems for collecting and reporting reliable social and environmental performance data do not always encompass all our operations. Unless otherwise indicated, the performance data reflect full-year 2010 results. The information in this report reflects the business activities of Xerox Corporation, in the 160 countries where we operate. Fuji Xerox publishes its own citizenship report, which is available at www.fujixerox.co.jp/eng/sr.

Xerox relied on the Global Reporting Initiative Sustainability Guidelines (GRI G3) to determine the content and performance metrics for key sections of this report. We self-declare this report to the GRI Application Level B. A table linking the content of this report to the GRI indicators follows. Information about GRI is available at www.globalreporting.org.

As part of our ongoing dialogue with stakeholders, we welcome your feedback. For additional information, questions or comments on this report, please e-mail us at citizenship@xerox.com.

GRI Guidelines

Location within Report

 
Vision and Strategy  
1.1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy. Our Letter
1.2 Description of key impacts, risks and opportunities.

Our Letter

Risk Management

Environmental Goals and Priorities
 
Organizational Profile
2.1 Name of the organization. Company Profile
2.2 Primary brands, products and/or services.

Company Profile

Product and Services Offerings
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries and joint ventures. Company Profile
2.4 Location of organization’s headquarters. Company Profile
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. Company Profile
2.6 Nature of ownership and legal form. Company Profile
2.7 Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries). Company Profile
2.8 Scale of the reporting organization. Company Profile
2.9 Significant changes during the reporting period regarding size, structure or ownership. There were no significant changes to Xerox’s size, structure or ownership during 2009. However, in 2010, Xerox closed on the $6.4 billion acquisition of Affiliated Computer Services. Headquartered in Dallas, Texas, and with 77,000 employees worldwide, ACS, now A Xerox Company, is the world’s largest diversified business process and IT outsourcing firm.
2.10 Awards received in the reporting period. Company Profile
 
Report Parameters
3.1 Reporting period (e.g., fiscal/calendar year) for information provided. About this Report
3.2 Date of most recent previous report (if any). About this Report
3.3 Reporting cycle (annual, biennial, etc.). About this Report
3.4 Contact point for questions regarding the report or its contents. About this Report
3.5 Process for defining report content. Stakeholder Engagement
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers).

About this Report

Environmental Performance in Xerox Facilities
3.7 State any specific limitations on the scope or boundary of the report.

About this Report

Environmental Performance in Xerox Facilities
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.

About this Report

Environmental Performance in Xerox Facilities
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the indicators and other information in the report. Measurement techniques are noted where relevant in this report.
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). Not applicable
3.11 Significant changes from previous reporting periods in the scope, boundary or measurement methods applied in the report. Not applicable
3.12 Table identifying the location of the Standard Disclosures in the report. GRI Index
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the Assurance Report accompanying the Sustainability Report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Xerox did not use external assurance for this report. However, we do have internal processes in place to ensure the correctness of this report.
 
Governance
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Board Governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization’s management and the reasons for this arrangement). Board Governance
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body who are independent and/or non-executive members. Board Governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.

Board Governance

Voice of Our Employees
4.5 Linkage between compensation for members of the highest governance body, senior managers and executives (including departure arrangements), and the organization’s performance (including social and environmental performance). Board Governance
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Ethics
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental and social topics. Board Governance
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental and social performance, and the status of their implementation.

Ethics

Human Rights

Environmental, Health and Safety Governance

Workplace Overview

4.9 Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct and principles.

Board Governance

Risk Management

4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental and social performance. Corporate Governance Guidelines – self evaluation by the Board.
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization.

Risk Management

Preserving Biodiversity and Forests: Xerox and Paper

4.12 Externally developed economic, environmental and social charters, principles or other initiatives to which the organization subscribes or endorses.

Stakeholder Engagement

Human Rights Policy Letter

Supplier Relations

Environmental, Health and Safety Governance

Preserving Biodiversity and Forests: Xerox and Paper

4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations.

Human Rights Policy Letter

Public Policy

Environmental, Health and Safety Governance

4.14 List of stakeholder groups engaged by the organization.

Stakeholder Engagement

Supplier Relations

Investor Relations

Customer Satisfaction

Environmental, Health and Safety Governance

Voice of Our Employees

Diversity, Inclusion and Opportunity

The Xerox Foundation

4.15 Basis for identification and selection of stakeholders with whom to engage.

Xerox regularly engages in two-way discussions with key stakeholders such as investors, customers, employees and our communities. These engagements are described in our stakeholder engagement chart.

Stakeholder Engagement

4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

Stakeholder Engagement

Supplier Relations

Investor Relations

Public Policy

Customer Satisfaction

Voice of Our Employees

The Xerox Foundation

4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

Investors routinely asked for broader disclosure of financial metrics, especially relative to the company’s recent acquisition of Affiliated Computer Services. Xerox provides three-year projections of its financial model and revised its reporting segments in response to this feedback. Customers routinely seek disclosures about Xerox’s environmental performance, safety standards and security measures for Xerox technology. This information is available publicly on www.xerox.com and frequently shared with customers in the sales/support engagement process.

Customer Satisfaction

Environmental, Health and Safety Governance

Voice of Our Employees

The Xerox Foundation

 
Performance: Economic

Management approach disclosures.

The section on Company Profile provides an overview of our business operations and market presence. Our economic performance is described in our 2010 Annual Report.

Our Letter

EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.

Progress Report

Company Profile

The Xerox Foundation

EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change.

Xerox has responded to the Carbon Disclosure Project greenhouse gas emissions questionnaire.

Climate Protection

EC3 Coverage of the organization’s defined benefit plan obligations. 2010 Xerox Annual Report
EC6 Policy, practices and proportion of spending on locally based suppliers at significant locations of operation.

Stakeholder Engagement

Supplier Relations

EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement. The Xerox Foundation
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. The Xerox Foundation
 
Performance: Environmental
Management approach disclosures

Our approach to environmental issues is covered in the Environmental, Health and Safety Governance section of this report. The EH&S organization is headed by Patricia Calkins, VP, Environment, Health and Safety.

Environmental, Health and Safety Governance
EN1 Materials used by weight or volume.

Preserving Biodiversity and Forests: Xerox and Paper

Environmental Performance in Xerox Facilities

EN2 Percentage of materials used that are recycled input materials.

Progress Report

Climate Protection

Preserving Biodiversity and Forests: Xerox and Paper

Environmental Performance in Xerox Facilities

EN3 Direct energy consumption by primary energy source. Climate Protection
EN4 Indirect energy consumption by primary source. Climate Protection
EN5 Energy saved due to conservation and efficiency improvements.

Climate Protection

Preserving Biodiversity and Forests: Xerox and Paper

EN6 Initiatives to provide energy-efficient or renewable energy-based products and services, and reductions in energy requirements as a result of these initiatives.

Climate Protection

Preserving Biodiversity and Forests: Xerox and Paper

EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Climate Protection
EN8 Total water withdrawal by source. Environmental Performance in Xerox Facilities
EN12 Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Preserving Biodiversity and Forests: Xerox and Paper
EN16 Total direct and indirect greenhouse gas emissions by weight. Climate Protection
EN17 Other relevant indirect greenhouse gas emissions by weight. Climate Protection
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved.

Progress Report

Climate Protection

EN19 Emissions of ozone-depleting substances by weight. Environmental Performance in Xerox Facilities
EN20 NOx, SOx and other significant air emissions by type and weight.

Preserving Biodiversity and Forests: Xerox and Paper

Environmental Performance in Xerox Facilities

EN22 Total weight of waste by type and disposal method. (Core)

Preserving Biodiversity and Forests: Xerox and Paper

Environmental Performance in Xerox Facilities

EN23 Total number and volume of significant spills. Environmental Remediation and Compliance
EN24 Weight of transported, imported, exported or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III and VIII, and percentage of transported waste shipped internationally. Environmental Performance in Xerox Facilities
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.

Climate Protection

Preserving Biodiversity and Forests: Xerox and Paper

Environmental Performance in Xerox Facilities

EN27 Percentage of products sold and their packaging materials that are reclaimed, by category. Preserving Biodiversity and Forests: Xerox and Paper
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Environmental Remediation and Compliance
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce. Preserving Biodiversity and Forests: Xerox and Paper
 
Performance: Labor Practices and Decent Work
Management approach disclosures

Human Rights Policy Letter

Supplier Relations

LA1 Total workforce by employment type, employment contract and region. Workplace Overview
LA2 Total number and rate of employee turnover by age group, gender and region.

U.S. Employee Race and Ethnicity Representations chart

Employees by Geography

LA4 Percentage of employees covered by collective bargaining agreements. Employee and Labor Relations
LA7 Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region.

Progress Report

Workplace Safety

LA8 Education, training, counseling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases.

Employee Wellness

Workplace Safety

LA9 Health and safety topics covered in formal agreements with trade unions. Not reported
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Training, Development and Leadership
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity.

Diversity, Inclusion and Opportunity

U.S. Employee Race and Ethnicity Representations

 
Performance: Human Rights
Management approach disclosures Human Rights Policy Letter
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

Human Rights Policy Letter

Supplier Relations

HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights, and actions taken. Supplier Relations
HR4 Total number of incidents of discrimination, and actions taken. Ethics
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Supplier Relations
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. Supplier Relations
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. Supplier Relations
 
Performance: Society
Management approach disclosures

Ethics

The Xerox Foundation

SO1 Nature, scope and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating and exiting. The Xerox Foundation
SO2 Percentage and total number of business units analyzed for risks related to corruption. Ethics
SO3 Percentage of employees trained in the organization’s anti-corruption policies and procedures.

Ethics

SO4 Actions taken in response to incidents of corruption. Ethics
SO5 Public policy positions and participation in public policy development and lobbying. Public Policy
SO6 Total value of financial and in-kind contributions to political parties, politicians and related institutions by country. Xerox Political Action Committee
SO7 Total number of legal actions for anti-competitive behavior, anti-trust and monopoly practices, and their outcomes. 2010 Annual Report, Notes to the Consolidated Financial Statements
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Environmental Remediation and Compliance
 
Performance: Product Responsibility
Management approach disclosures Environmental Goals and Priorities
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.

Product Safety

Accessible Products

Workplace Safety

PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.

Product Safety

PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.

Customer Satisfaction

PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Customers’ Privacy