xerox.com

A Great Workplace – Progress Report

There would be no Xerox without our people. We value our employees and appreciate the contributions and diversity they bring to our organization. In turn, we offer a range of opportunities and programs to support their goals and help them achieve work/life balance.

See prior year(s)    2007    2006

Activity

Highlights

2009

2008

2007

2006

Employee Survey – favorable response rate to: My work gives me a feeling of personal accomplishment. We created a proprietary Voice of the Employee (VOE) Survey that allows managers to create a personal pulse survey to assess their employees’ satisfaction on their work, workgroup, manager, and on Xerox as a whole. Each manager receives a personalized report. In addition, we capture trend data and employee ideas. Since 2009, we’ve used this pulse survey process in 37 countries using 25 native languages. 77% No surveys conducted 80% 79%
Sentinel Satisfaction Assurance System

The Sentinel Customer Satisfaction Assurance System™, a Xerox proprietary Web-based polling/routing/reporting system, links employee inquiries or comments through the intranet with appropriate Xerox contacts to identify and track any comment, suggestion or unresolved problem for action.

For example, in a large organization it can be difficult to know whom to contact with concerns or questions. Sentinel helps to close this communication gap by providing a link on our intranet in the U.S. and Brazil. Employees can submit questions or concern which will be routed to the appropriate management teams for resolution. Plans are in place to expand the process globally.
4,106 issues received and routed for resolution 4,219 issues received and routed for resolution
The increase is a result of increased global adoption of the tool
320 issues received and routed for resolution Numbers not available
Diversity – percentage of women employees

Xerox Research Centre Canada named one of the Top 10 Places Where Employees Thrive by Your Workplace magazine

31.8% 32.9% 31.5% 32.3%
Diversity – percentage of minority employees

No. 35 in DiversityInc Top 50

Recognized as one of Human Rights Campaign’s (HRC) 2009 Best Places to Work for Lesbian, Gay, Bisexual and Transgender Equality.

NAFE Top Companies for Executive Women list for 2010

Named to iSixSigma’s list of Best Places to Work for Six Sigma Professionals. Xerox ranked 7th and was noted for its supportive culture for Lean Six Sigma, talent and training. iSixSigma.com and iSixSigma Magazine sponsored the list, which received more than 50 nominations.

IDG’s Computerworld named Xerox a 2010 “Best Places to Work in IT” for organizations that challenge their IT staff while providing great benefits and compensation.

Named as one of “Most Admired for HR” companies by Human Resource Executive magazine, which is based on Fortune magazine’s Most Admired Companies list. The list focuses on management quality, product/service quality, people management and innovation.

Xerox Germany received the “certification Audit berufundfamilie” (Audit Job and Family) supported by the German government department for support of family, senior citizens, women and youth.
30.1% 22.6% 29.5% 29.3%
Employee injury rates: Total Recordable Incident rate Improved safety management processes for the planning and tracking of injury prevention activities. Down 7% from 2008 Down 2% from 2007 Down 12% from 2006 Down 2% from 2005
Employee injury rates: Days Away From Work case rate Improved driver safety training delivered for Service Technicians to reduce motor vehicle accidents. Down 4% from 2008 Up 6% from 2007 Down 11% from 2006 Down 2% from 2005