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Global Digital Support

Connect, click, communicate — that's all it takes.

Slowing down isn't an option. That's why Global Digital Support keeps you moving forward around the clock and anywhere in the world.

With built-in, intuitive guidance, a robust online knowledge base and experts on call, you can get fixes for mission-critical devices, fast. Every step is supported by more than 40 years of service know-how.

The result? Maximum device uptime and minimal headaches.

GO TO SUPPORT & DRIVERS PAGE

Access our online knowledge base and see how Global Digital Support can help you maintain peak uptime.

Connect

Connect: Self-Monitoring. Simple. Smart.

Configure your device to self-monitor, and it will make adjustments, send meter readings and order supplies automatically. If there’s ever an issue, simply follow the on-screen prompts to resolve it.

  • Access to the full Xerox online knowledge base comes standard

  • Meter readings are sent automatically

  • Toner, ink and waste toner bottle orders are all automatic

  • Connect directly on device or connect multiple devices through a Device Agent

Remote Services Supported Products List

Xerox® Device Agent Software Download

Xerox® Device Agent User Guide (PDF)

Xerox® Device Agent Security and Evaluation Guide (PDF)

Xerox Remote Print Services - Security White Paper (PDF)

Xerox ISO Certification (PDF)

SHA2 Security Certification Bulletin (PDF)

Automatic Supplies Replenishment FAQs (PDF)

Remote Services Data Transmission FAQs (PDF)

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Xerox® Support Engage

Download the Support Mobile App now

App Store

Google Play

Xerox® Support Engage FAQs (PDF)



Need Technical Support?

Visit Support Page ›

>45%

of hardware problems are fixed remotely in less than 12 minutes.

>90%

of software problems are fixed digitally.

>85%

of requests are responded to within 1 minute.

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Global Digital Support Brochure

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Global Digital Support Brochure

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