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Business Development Catalog 51

Xerox ® prInteract ® Remote Service Offerings

Xerox prInteract Remote Service Offerings ­combine regular system checks with Xerox expertise to give you comprehensive coverage that ensures your production is kept at its most effcient. Our integrated approach to ­maintaining your machine goes far beyond ­traditional ­telephone-based support. Through online ­connections that utilize your existing ­infra­structure, up-to-the-minute information about your system’s current state is available and ­evaluated with historical performance data. With our Remote Desktop Sharing, you can authorize one of our specialists to remotely access the user interface of your machine to help guide you through an issue in real time.

24/7 Support

You can turn to several reliable sources of ­support, any time, any day. All are designed to be available at your convenience. • Our 24/7 Customer Support Hotline provides you with a source of accurate ­information and the help you need to resolve problems now.

• Our Online Support Assistant is available at www.xerox.com to help you fnd fast ­solutions to common problems. • Customer service representatives in our call centers provide a single point of contact for all of your service and support needs. They will help you solve a wide range of ­problems. For more challenging situations, they will bring in expert second-level assistance to get the job done.

• Customer service engineers and imaging specialists are the front-line team of technical product specialists who install, maintain and service your equipment.

Your image quality and uptime are their biggest priority. That’s why we leverage all levels of our worldwide support resources to address your ­specifc situation. From local ­service teams to product development specialists, we’re here to provide intelligent ­solutions and preventive measures to keep you up, running and breathing easy.

Sales and Customer Support Analysts

Ensuring that you are completely satisfed with your technology purchase is the goal of our analysts. Highly knowledgeable, they provide you with ongoing business development support long after the sale. It’s real-time post-sale ­support that is the best in the industry.

SmartPress Production Consultants (SPPC)

This diverse team of graphic communication professional has been guiding Xerox customers since the dawn of iGen3 ® and iGen4 ® . Their collective skills includes variable data, graphic design, pre-press, digital and offset printing, sales and programming for digital color printing. The SPPC team is dedicated to helping Xerox customers grow their business.

Professional Support Services From Xerox

Visit www.xerox.com/professionalservices to learn more about the variety of professional support available to your from Xerox.