Customer Communication Services
The power of personalised and / or customised customer communications - whether customer-facing or internal communications can increase stakeholder loyalty. Through our cost efficient service we can help from concept to delivery. Whether it be personalised collateral, statements, application forms or web based communications, we can help you every step of the way from authoring to warehousing.
We work with you to ensure your communication meets your customer needs and reach, supported by our cutting edge technology and processes.
Changing marketing communication to a more personalised or customised way can deliver significant results on both sides. The benefit to you is more effective cross and up-selling, customer retention and even costing savings supported by a seamless end to end process. In turn your customers will feel valued as the information is relevant and communicated through their medium of choice.
The future of customer communications in retail banking
The Banker recently produced a supplement discussing the impact and need for personnalised communication with bank customers. Read the supplement.
The first survey to take an extensive look at how European consumers want banks to communicate, coupled with top retailer insights – download here.
Following on from the research into Future of Communication in Retail Banking sponsored by Xerox, a round table in the UK was held on 14 December, 2007 comprising of Marketing representatives from various financial institutions. Read what they had to say.