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Both of the programs below are run monthly to determine the quantity of supplies to be shipped. If the usage indicated does not require a shipment, supplies will not be shipped until needed.
SuppliesAssistant® requires consumption data transmission from the your device to a Xerox’ host server. Loss of device connectivity will result in the suspension of auto shipments.
To determine if your machine is sending SuppliesAssistant data, you or your IT support should check www.xerox.com/support for instructions, or contact our Welcome Center at 1-800-821-2797.
Prints ÷ Expected Average Yield = Cartons Used
Example: If a machine has made 10,000 prints and the expected average yield per carton is 2,000 prints, the machine is assumed to have used 5 cartons
10,000 prints ÷ 2,000 avg. yield = 5 cartons
To determine if your machine is sending SuppliesAssistant data, you or your IT support should check www.xerox.com/support for instructions, or contact our Welcome Center at 1-800-821-2797.
Once a month, the automatic replenishment system will review each eligible machine to calculate the need for supplies using either the SuppliesAssistant® or Meter Reads process. If a shipment is needed, the system will automatically ship it. Although this review occurs monthly, you will not necessarily receive a shipment each month if the machine usage does not warrant one.
Learn More about Supply Usage Calculation and Supply Fulfillment
Both of the programs below are run monthly to determine the quantity of supplies to be shipped. If the usage indicated does not require a shipment, supplies will not be shipped until needed.
SuppliesAssistant®
The SuppliesAssistant® process is used for select color and monochrome devices. This method automatically captures machine data related to the amount of each supply consumed. Consumption and supply levels are specific to each supply (black, cyan, yellow, magenta).SuppliesAssistant® requires consumption data transmission from the your device to a Xerox’ host server. Loss of device connectivity will result in the suspension of auto shipments.
To determine if your machine is sending SuppliesAssistant data, you or your IT support should check www.xerox.com/support for instructions, or contact our Welcome Center at 1-800-821-2797.
Meter Reads
The Meter Read Program uses an algorithm which divides the machine print volume by the expected average yield of the supply.Prints ÷ Expected Average Yield = Cartons Used
Example: If a machine has made 10,000 prints and the expected average yield per carton is 2,000 prints, the machine is assumed to have used 5 cartons
10,000 prints ÷ 2,000 avg. yield = 5 cartons
To determine if your machine is sending SuppliesAssistant data, you or your IT support should check www.xerox.com/support for instructions, or contact our Welcome Center at 1-800-821-2797.
When should automatic shipments be expected?
The replenishment program is customized to send supplies based on your individual machine usage. The system is designed to ship and maintain a one month inventory of supplies to your location.Once a month, the automatic replenishment system will review each eligible machine to calculate the need for supplies using either the SuppliesAssistant® or Meter Reads process. If a shipment is needed, the system will automatically ship it. Although this review occurs monthly, you will not necessarily receive a shipment each month if the machine usage does not warrant one.
