close What do I do with empty supplies that are not listed on the pre-paid Xerox “Take Back” List?

Item not on the Take Back List? Use one of the following methods:

1. Recycle locally. See the "How do I recycle locally?" FAQ for more information.
2. Return the single item using a carrier of your choice to our Authorized Recycling Partner at the following address.
   
   Xerox Recycling
   2051 Meridian Place Building 3
   Hebron, KY. 41048
   
   We will pay for the resource recovery of used supply items via "zero waste" recycling. You only pay for the return shipping.
   
   
3. Return used items in multiple quantities using the Xerox Eco Box or Pallet Returns Process.

close How do I recycle locally?

Significant work has been conducted to look at the impact to the environment and the dollar value of bringing each used item back for individual processing. For items not on the Single Item Return Take Back List, Xerox encourages you to recycle locally.

• Some products, identified as number 2 plastics, may be recycled in your local mixed plastic stream.
• Check to see if your business location has an industrial recycling program. These programs may accept a wider range of items to be recycled.
• Contact your Municipal Waste Service or Industrial Recycling Provider for recycling locations and more information as programs vary.

close Is it free for customers to return empty supplies to Xerox?

Xerox funds shipping for those items on our Single Item Return Take Back List. Xerox encourages customers to utilize more economical and environmentally friendly processes to return their items for remanufacturing or recycling. These processes include the new Xerox Eco Box Return Process as well as the Xerox pallet return program. These processes are free to the customer.

close Why does Xerox not pay for the return of all empty supplies?

Significant work has been conducted to look at the impact to the environment and the dollar value of bringing each used item back for processing individually. The items in the drop down menus on the website today are those items for which Xerox will pay the individual return shipping and processing costs. For items not specifically listed in the single item return "take-back" list, we ask that the customer share accountability with Xerox for this sustainability initiative. Items not on the "take back list" list can still be returned to our authorized recycling partner and Xerox will pay the processing fees associated with the asset recovery (for example - creating plastic resin from the used toner bottles) while the customer pays the shipping charges to return the items.

As an alternative to returning items individually, Xerox encourages use of the Eco Box and Bulk returns program as an economical way to return all of your used Xerox Genuine Supply items.

close How do I recycle my Xerox Branded HP, Brother & Lexmark Replacement Cartridges?

For North American Customers, if you would like to recycle your Xerox HP, Brother & Lexmark Replacement Cartridge follow these instructions.

close Can I return non-Xerox empty supplies?

Currently, Xerox does not accept non-Xerox supplies for recycling. Contact the manufacturer for recycling instructions.

close How do I return Multiple or Large Quantities of empty supplies?

For your convenience, the Green World Alliance allows for Eco Box and pallet sized returns. If you have more than 4 items to return, please select the Eco Box Returns tab on www.xerox.com/gwa. If you have more than 30 used Xerox supplies to return please select the Pallet Returns process on www.xerox.com/gwa. If you have questions regarding these processes, then please contact the Xerox Webmaster.

close Can I use this process to return unused supplies to Xerox?

If you have unused supplies to return, please contact the following:

1-800-599-2198 - If your supplies are sent to you at no charge, as part of your cost per copy contract.

1-888-771-5225 - If you have purchased your supplies and require a credit.

1- 800-230-0201 - If your equipment and supplies are part of a Managed Services contract.

close How do I recycle my items in "off-shore locations" such as Hawaii, Puerto Rico, Virgin Islands and Guam?

Customers in Alaska, Hawaii, Puerto Rico and the US Virgin Island have the same return options as customers in the United States. Customers can enter the site by going to www.xerox.com/gwa and selecting their country in the drop down menu. You will then be redirected to the US site. Please locate your equipment model and part number in the list of participating items and follow the standard label download procedures. Alaska, Hawaii, Puerto Rico, and US Virgin Islands appear in the State drop-down menu. Please note, if you live in Alaska some locations may not be serviced by UPS. If you receive an error while downloading your label, then contact the Xerox Webmaster to request a United States Postal Service Label.

If you live in Guam and need to return an item for recycling, then please contact the Xerox Webmaster to request a United States Postal Service Label.

To order Eco Box Kits: If you are a customer in Alaska, Hawaii, Puerto Rico, US Virgin Island, or Guam and would like to order an Eco Box, then please call 1-800-822-2200 to order product number 008R13104 Eco Box Kit. Customers in these regions are unable to place web orders for this item.

For more information on how to ship your Xerox Eco Box Return back to Xerox, please refer to the FAQ “How do I ship back Xerox Eco Boxes from Hawaii, Puerto Rico, US Virgin Islands, or Alaska?” If you live in Guam and need to return your Xerox Eco Box for recycling, then please contact the Xerox Webmaster to request a United States Postal Service Label.

To use the Pallet Returns Process: If you are a customer in Alaska, Hawaii, Puerto Rico, US Virgin Island, or Guam and would like to utilize the pallet (bulk) returns process then please click on the pallet return tab and following the instructions. Alaska, Puerto Rico, Guam, US Virgin Islands, and Hawaii are with the Ryder Logistics Network and are eligible to use the pallet (bulk) returns process.

close How do I download and print a label for an Eco Box that does not already have one on the box?

Please validate that there are no pre-applied labels on your boxes. All Eco Boxes ordered after May 1, 2011 have return labels pre-applied to one of the top flaps of the box and have the initials ARS in the top right hand corner. If you have old style Eco Boxes without a label, then please follow these directions to generate a return label:

• Go to www.xerox.com/gwa, United States, Continue
• On the single returns tab, select Xerox Eco Box Return from the product selector drop down menu.
• Please enter the quantity needed and click on add to returns.
• Then select print label.

Please note these labels are only for the return of Xerox Eco Boxes. Use of these labels for any other purpose may result in the item being returned to you at your expense.

If your question has still not been addressed, please contact the webmaster.

close How do I track my Eco Box Order?

If you would like to track your Eco Box order, please click here. On the right hand side in View Order Status, please enter your order confirmation number and Click Submit.

close How do I ship back Xerox Eco Boxes from Hawaii, Puerto Rico, US Virgin Islands, or Alaska?

Xerox Eco Boxes may be returned from an offshore location (Hawaii, Puerto Rico or the US Virgin Islands or Alaska) as follows:

• On the single returns tab, select Xerox Eco Box Return from the product selector drop down menu or enter 008R13104 in the search field.
• Please enter the quantity needed and click on add to returns.
• Then select print label.

Please note these labels are only for the return of Xerox Eco Boxes. Use of these labels for any other purpose may result in the item being returned to you at your expense.

close What if I live in a remote area that UPS does not provide service to?

If you live in a remote area that UPS does not provide service to, then please contact the Xerox webmaster for assistance.

close How do I download and print a label for an Eco Box that does not already have one on the box?

Please validate that there are no pre-applied labels on your boxes. All Eco Boxes ordered after May 1, 2011 have return labels pre-applied to one of the top flaps of the box and have the initials ARS in the top right hand corner. If you have old style Eco Boxes without a label, then please follow these directions to generate a return label:

• Go to www.xerox.com/gwa, United States, Continue
• On the single returns tab, select Xerox Eco Box Return from the product selector drop down menu.
• Please enter the quantity needed and click on add to returns.
• Then select print label.

Please note these labels are only for the return of Xerox Eco Boxes. Use of these labels for any other purpose may result in the item being returned to you at your expense.

If your question has still not been addressed, please contact the webmaster.

close UPS does not pick up in my zip code?

If UPS does not pick up in your zip code please contact the Xerox webmaster.

close UPS requests an account number for pick up.?

All fees associated with used supplies return are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels. Reading the tracking number(s) to the UPS associate when scheduling the pick-up should resolve the issue.

close Can I print more than one return label?

The single items returns process allows the customer to build a cart of labels to print. These labels are generated and available for download all at once eliminating the need to enter shipper information multiple times.

close Will I be charged a pick up fee by UPS?

All fees associated with single returns of used supply items on the take back list, Eco Box Returns, and Bulk Returns are paid for by Xerox. This is controlled through the unique tracking number on the pre-paid UPS labels and account information on the bulk returns bill of lading form.