Xerox Green World Alliance

Xerox customers return more than 2.5 million cartridges and toner containers annually through the Green World Alliance recycling program. Together, we’ve kept more than 145 million pounds of waste out of landfills over the past 20 years.

Please recycle locally, or choose one of the options below to return your used supply items. Thank you for doing your part.

We encourage the return of items on the Take Back list. Where possible it is best to recycle other used consumables locally.

Do you have 5-30 items to return? Our Eco Box option makes it simple. First, choose whether you want to use your own cardboard box or order boxes.

Use Your Own Box
Use any cardboard box from your workplace to ship used Xerox supplies in place of ordering an Eco Box kit. Both the box and the contents will be recycled, and one less new cardboard box will need to be produced.

Step 1 - Prepare your items for shipping:
  • The maximum box dimensions are 23” x 23” x 18”.
  • The maximum weight is 25 lbs.
  • There is a minimum of 5 items for recycling per box.
  • Items should be sealed in a plastic bag (such as a trash bag) to contain toner dust in shipping.
  • Remove any prior shipping or address labels from the box.
  • Box should be taped securely closed.
Step 2 - Order UPS shipping labels:
  • Request labels here.
  • Three shipping labels will be mailed to your address.
Step 3 - Return your items for recycling:
  • Ship Eco Box(s) via UPS. Send three boxes or save the extra labels to return “Create Your Own” Eco Boxes at a later time.
Order Boxes

Step 1: - To order a free kit of 3 Eco Boxes, click "order boxes" and add the kit to your shopping cart. Each Eco Box can hold 5-30 used items. Provide your shipping information and submit your order. Eco Box orders cannot be shipped to a P.O. Box. Please be sure to provide a valid shipping address to avoid cancellation of your order. See the FAQs to learn how to track your Eco Box Order.

Step 2: Ship - For your convenience, your Eco Box comes with a pre-paid return label applied to the box. To return your Eco Box for recycling:

  1. Hand the return to the UPS driver when they deliver your next supplies order.
  2. Returns can be dropped off at any UPS location or UPS Store.
  3. A pick up can be scheduled by calling 1-800-PICK-UPS (742-5877) or online at www.ups.com. Indicate to UPS that this is a "Pre-paid return shipment."

Order boxes

We always look for new ways to optimize our recycling customer experience. Please take this short survey to tell us what you think about this program.

PLEASE NOTE: Xerox’s Green World Alliance cartridge return program is a service for Xerox customers. Third-party recyclers, waste consolidating businesses, and similar entities are not authorized to utilize this program. Xerox reserves the right to refuse unauthorized shipments and/or return such shipments to the originator at the originator’s expense.

Do you have 5 or more items to return? Use our free Eco Boxes. You'll save time and help reduce carbon emissions from shipping.
View our Take Back List to see if your supply item can be returned through Single Item Returns.

Part NumberPart NameQuantity 
Return Items
Part NumberPart NameQuantityManage List


If you have more than 30 Genuine Xerox Supplies items to return, then use our pallet returns process. Simply download our Bulk Returns Process PDF which contains instructions on how to prepare your items and schedule pickup.

Xerox encourages returns of items on the “take back” list. If you have questions or concerns about Eco Box returns, please contact us.

PLEASE NOTE: Xerox’s Green World Alliance cartridge return program is a service for Xerox customers. Third-party recyclers, waste consolidating businesses, and similar entities are not authorized to utilize this program. Xerox reserves the right to refuse unauthorized shipments and/or return such shipments to the originator at the originator’s expense.