A Need for Effective Document Management and Outsourcing Services


Vishal Awal, Executive Director Services, Xerox South Asia

Improper document management costs enterprises millions of dollars in liability, reduced efficiency, and lost productivity every year. Vishal Awal, Executive Director Services, Xerox South Asia

As per industry sources, the printing market in India is worth about USD 12 billion. While this encompasses business opportunities in traditional offset, office printing, and digital printing, the biggest future opportunity is in document management services and managed print services.

Today, improper document management costs enterprises millions of dollars in liability, reduced efficiency, and lost productivity every year. These costs are likely to only balloon further in future with expansion in business operations. Hence, it becomes critical to maintain proper document management infrastructure/program to ensure data privacy and security, regulatory compliance, control and access to information, and cost control associated with information processing. In addition, unleashing incremental productivity and delivering superior end-user experience are some of the collateral benefits. Therefore, the incumbent need is to outsource these services to a business partner who specializes in the domain and is capable of providing the desired turn-around times and service levels backed by tangible and measurable key performance indicators, continuous monitoring, and proactive support for print environments.

This trend has already begun and in future the industry witnesses more and more enterprises and corporate outsourcing their document management needs to leading global players like us for whom it is a core business. Therefore, the major growth driver for the printing and document industry is the increasing need for effective document management and outsourcing services that will manage end-to-end document workflow in an organization.

Xerox has transformed from a world-class document company to the world's leading enterprise for business process and document management, a true services-led, technology driven corporation. More than 50 percent of our revenues now come from the services business. India is a major emerging market for services business, and represents significant growth opportunities for Xerox Corporation. We see a fundamental structural change happening in the enterprise landscape where more and more customers are shifting from a CapEx-driven captive print infrastructure to an OpEx-led managed print services, thereby reaping the benefits of lower costs, enhanced productivity, effective print governance via SLA assurance, and single point of accountability.

Xerox India recently, along with Ernst & Young, came out with a survey that projects a high growth rate of 30 percent for MPS services in India, a significant growth opportunity for Xerox. Via Xerox Print Services (XPS) and Xerox Partner Print Services (XPPS), we offer managed print services that are truly vendor agnostic. Our services business is also thriving and more clients are turning to us for MPS to help save on costs and boost efficiency, productivity, and security.

Xerox is also in a unique position to offer enhanced business value to enterprises via communication and marketing services portfolio that includes document supply chain management services and cross-media communication services. With our well-recognized industry leadership in MPS, document-related workflows, global experience, and a strong presence to deliver it on the ground, Xerox India has truly transformed into a technology-led services-driven organization.