Warum Xerox?
 

Xerox Ireland Ltd.

XEROX is committed to equal opportunity of employment and all employment decisions will be based on merit, qualifications, and abilities.

Xerox Ireland Limited is the Sales and Marketing business which comprises sales, service, marketing and customer support teams to sell and support Xerox products and solutions throughout Ireland.

Print Specialist

Key role tasks & activities

  • To assist in the smooth operation of an XBS site, primarily focused on Centralised Print and some ad-hoc Fleet Management, Helpdesk, and DocuCare services to meet customer specifications. To support the provision of a suite of on site services to the Customer Base as required.
  • Demonstrate a reasonable knowledge of the range of services provided by Xerox Business Services.
  • Provide to Customers the range of contracted services to include Fleet Management, DocuCare, Centralised Document Production, Scanning services etc. Provide additional services in line with account base growth.
  • Facilitate the resolution of network related problems on Xerox devices through the engagement of Customer Helpdesk personnel or Xerox Analyst personnel as appropriate.
  • Co-ordinate & manage the engagement of Customer Service Technicians where required. Carry out a call close procedure managing Customer Service response times.
  • Receive telephone calls reporting faults and log electronically all relevant details.
  • Replenish consumables and perform key operator maintenance of Xerox equipment.
  • Liaise with customers and provide support in relation to the utilisation of Xerox equipment and XBS services. Act as a centre of competence in relation to equipment.
  • Support the growth of the XBS operation on site in order to identify opportunities and highlight to the relevant Account or Operations Manager.
  • Participate in revenue generating/marketing initiatives.
  • Participate in team meetings and work as a member of a team.

Education & Experience

  • One years proven track record gained within a reprographics /service/customer contact environment.
  • Competent PC Skills (Excel, Word, Powerpoint etc).
  • Competent IT Skills & Network awareness.
  • Technical Aptitude.
  • Familiar with Xerox or other compatible equipment/services.
  • Qualified to Leaving Certificate or equivalent.
  • Experience of operating reprographics/finishing equipment.

Competencies

  • Effective listening skills.
  • Flexible and able to cope under pressure.
  • Ability to work on own initiative.
  • Demonstrate an appropriate level of emotional control and resilience.
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