Service Implementation Executive

Key Roles and Responsibilities:

Key Role Tasks and Activities:

• Project manage due diligence/site discovery activity across Multiple sites & countries (EME&A)
• Develop and publish the current state maps for customer during due diligence
• Establish a contractual start point for all existing fleet in conjunction with Commercial teams
• Help design the current total cost of ownership (TCO) for customer
• Design and develop the XOS asset management database
• Design and develop Customer Portals as part of new implementations
• Determine and document the current process’ on customers sites
• Develop the end point state maps for the customers sites
• Maintain responsibility for the controlled consolidation and rationalisation of current contracts and equipment on each site
• Professionally manage and support the disengagement of 3rd party contracts as they expire
• Responsible for the environmentally friendly disposal of all consumables and equipment
• Manage and organise training on new products & tools for customers

• Excellent communication skills
• Proven track record in the delivery of high quality customer service
• Detailed knowledge Xerox Office Product environments
• Good technical knowledge of Xerox products and solutions and how they can be leveraged across key business processes
• Systems and IT literate
• Minimum of 12 months experience working in a shared services environment
• Full Clean Driving licence
• Proven ability to work as part of a flexible fast changing environment

Competencies:

• Good commercial awareness
• People Management Experience
• Demonstrable ability to operate at prime customer contact level
• Proven experience of delivering complex projects
• Detailed knowledge of Xerox FM and/or Xerox Office Product environments
• Knowledge of MS Project
• Formal Project Management methodology training (PMI / PRINCE2)
• Proven experience of cross-functional working
• 2nd language desirable but not essential

• Willingness to travel

• XOS Finance - Xerox Technical Communities - XOS Helpdesk - XOS European Bid Management Teams
• Customers - Third Party Suppliers