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| | Cutting Through Information Overload
Our job has never been more important than it is today as the world gets even more lost in information overload. Xerox innovations help people navigate the sea of printed and online content, cut through the clutter and make information relevant again. And for more than a half a century, it has been the core of Xerox’s business to make it easier to get work done with
Smart Document Technologies.
Every year, exabytes (108) of information are created, stored, and distributed. Workers today spend excessive amounts of valuable time looking for information they need and often act without the benefit of critical information. At the same time, opportunities are missed to tap the unused potential of the knowledge that residents in corporate and public repositories.
Xerox research is addressing these challenges on many fronts. Our focus is on developing technologies that leverage natural language processing to analyze and extract content from documents and work process optimization and automation.
Document and Content Management
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Current document and content management systems cannot keep pace with the growing volume of information. Information retrieval no longer yields to simple search. At the same time, legacy documents, including paper documents, need to be better integrated into current business processes. At the heart of our research is the application of natural language methods to helping users find, analyze, organize and categorize information in databases, repositories and growing web information stores. By leveraging Xerox’s extensive knowledge of imaging and image analysis we are extending our content management capabilities to include images and video, embedded metadata and expending search to include the visual domain.
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Work Process Optimization and Automation
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Xerox’s customer centric approach begins with work practice studies where we apply ethnographic techniques, related to sociology and anthropology, to examine how work is accomplished in the customer enterprise. These studies build insight into the barriers and opportunities for greater productivity and help us understand how people interact with technology. Understanding the current state is a firm step towards optimizing the customer’s work processes. In the case of printshops, Xerox researchers collect data on document production operations and apply the principles of lean manufacturing, aided by simulation techniques, to recommend ways to optimize the workflow and even equipment layout, resulting in significant productivity gains and cost savings for customers. Expanding these techniques to cover a broader array of business processes is a key objective of our current research.
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