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Repositioning insurers for long-term success.

Repositioning insurers for long-term success

By re-engineering and accelerating their medical claims processing, enhancing customer care and improving documentation and other functions, insurers and other payers are increasing efficiency and better managing their businesses.

The benefits they’re deriving span virtually all business processes, from claims processing to cost recovery…from personalized communications to member engagement…from liability to litigation… from customer contact to customer care.

Services We Provide
Payers can improve business efficiency and members’ health when they work with us to simplify processes. We offer a full range of business and IT services from claims processing to customer care.
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On Top of Health Reform
How we’re responding to the Patient Protection and Affordable Care Act
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Case in Point: Speeding Claims Processing by 75 percent
A major health insurer was overhauling its medical claims processing system. By increasing auto-adjudicating claims, it cut claims processing time by 75 percent, turnaround time by 50 percent, and annual costs by 50 percent.
Read the full story (PDF, 348 KB)

Case in Point: Saving Costs (and Trees)
A major health insurer needed to revamp inefficient member and provider communications. It found a solution that reduced paper usage by 30 percent, postage costs by 25 percent, operational costs by 20 percent – and overall costs by $17 million.
Read the full story (PDF, 460 KB)

Leadership by the Numbers
Did you know that:
  • All top 20 managed healthcare plans are Xerox clients
  • Serving 2/3 of all U.S. insured patients (government and commercial)
  • Process over 500 million claims annually